Alcott’s Women’s Center

I agree… If I could give this clinic a 0 I absolutely would. The untrained and unprofessional receptionist list my insurance information. They then continue to bill me 100 $ for what should be a 100% covered visit. Dealing with Alicia in billing is a joke. She is completely unwilling to take accountability for their mistake. The staff is very unprofessional, rude and sloppy. I would never recommend this facility to anyone.

If I could give this center a 0, I would.
1. They told me the wrong appt time on the phone
2. Took 1.5 hours for what I was told was a 30 min appt
3. They gave me, literally, 4 minutes to fill out 8 detailed sheets of information before they called me back 25 minutes early to my appt (that’s why you show up early!!!)
4. The nurse was ditzy and incompetent — didn’t tell me what to do with the urine sample or what it was for (thank goodness I’d done one before!), «lost» me when I was in the chair in the corner of my room filling out paperwork they didn’t let me finish in the waiting room «She’s MIA, I can’t find her»…doctor leans in the room…“Um, she’s right here…“
5. They neglected to tell me that I’d be doing blood labs that day… I have small veins and I was dehydrated bc it was a morning appt, it took 3 sticks for 5 viles of blood I didn’t know I was giving.
6. The doctor got nasty when I asked questions… this is my first pregnancy, idiots, I’m going to ask questions. Again, first pregnancy people.
7. They didn’t bother to consult the paperwork, so I had to repeat myself about 5 times.
8. During the ulltrasound, I had to ask questions instead of her volunteering information.
9. They did an internal ultrasound and I had to ask for stuff to clean up with — seriously? I have to ask for this stuff?!
10. Doctor wasn’t going to give me the option for expensive tests that are voluntary.
11. I had to call them a few weeks later to find out what the blood tests were actually for — I got shuffled around and put on hold 4 times before I got someone who could read my chart to me.
12. I got mail from the labs for my insurance paperwork — why? BECAUSE THE DOCTOR’S OFFICE DIDN’T BOTHER TO SEND THE ACTUAL INSURANCE PAPERWORK!
These people are inpatient, incompetent, and ridiculous. Don’t bother going here. Ever.

I wanted to post an update of my review. I mentioned that one doctor I had seen at Alcott said that I was measuring small. Well, as I had seen different doctors the next few weeks, they either (from what I’m guessing) did not look back in my chart, or measured so differently that no one noticed I was still small. My new doctor did an ultra sound immediately at my first appointment and I am being induced tonight. If you chose this clinic I urge you to keep on top of your weekly records or appointment records! Also, by the time I was so sick that I couldn’t keep even fluids down at all, I had a labor and delivery nurse at Platte Valley literally chuckle at me on the phone and tell me no one there wanted to see me unless I was in active labor. That they would not give me fluids fir dehydration or monitor my baby when I said I was concerned that I had a fever. This has gone beyond poor customer service by their staff and moved to a situation where I had to change doctors for the safety of my baby.

This will be my second ever review on Unilocal,I will not write something negative unless it is truly warranted. The Alcott women’s center staff is rude, and will at all cost place blame for their mistakes on the customer. We had 3 appointments at this clinic and specifically asked to be scheduled with a doctor who is not on call. They said no problem and pushed us through like cattle. The last two appointments were cancelled because they blatantly lied and scheduled us with the on call doctor and when we arrived they were out on call. When I asked why they scheduled us with the on call doctor they tried saying we requested that doctor, when I challenged them they said all appointment on that day were with on call doctors. Forgetting their previous lie told at the first appointment. This clinic treats it’s clients like a number and has no idea of how to care for a pregnant woman. We both work and making appointments during the work week is tricky, so them canceling is a big deal. Them being dishonest and rude was the last straw.
Plenty if good doctors out there, avoid Alcott at all costs!!!

My wife asked me not to write a review on this practice and I usually do not like to write reviews unless my experience is worse that terrible. I’m not going to go into detail about our experiences here because we are in the process of having our records to our new doctor and from what I have read on the internet they are really good at loosing patient’s paperwork that leave this practice. I will tell you from my experience that the people working the desk are not nice, not friendly, slightly angry and unhelpful. I’m sure you can find the one word I’m thinking of to describe them in a nutshell. When you come in be ready to share a packed room with people who look like they are there on your hard earned dime and expect to wait an hour past your scheduled time every time you come in. This is supposed to be a special event in your life and I’ll tell you this. Coming to this clinic really takes the wind out of your sails. Avoid at all cost. Also do yourself a favor and read these reviews:

The receptionist is rude and has no interest in helping. We have had bad experiences on more then one occasion with allcott during maternity, delivery, and general gynecological care. If we could do it over we would have gone with a different provider.