University Gynecology & Obstetrics

I have been coming to the clinic for four years now and I have never been displeased. I see Dr. Jacqueline Rohl. She is very experienced, friendly, outgoing, and easy to talk to. I think that’s very important when selecting a doctor in this area. I would recommend her to any of my friends. She takes time to make sure all your questions are answered and always remembers who I am and my medical history [and I only come in once a year!].
Sometimes this office gets busy and there is a long wait; however, I went today and arrived 40 minutes early. I got into and out of my appointment before I was even scheduled, which I appreciated. So I think the wait time is really hit or miss. Going to an OSUMC doctor will always be like this, because it’s such a large facility and they see so many patients.
My only concern is with billing. I read a review from Emily H. below about insurance advice/​billing and I sympathize and agree with her. I had an issue where they charged me $ 288 for some tests that they had told me were covered by insurance. After a lot of fighting I stopped receiving the bill, and to my knowledge the matter was solved. I think you just have to be persistent with them. They see so many people and seem to not be as organized as they could be.
All-​in-​all though, I have only had good experiences here. I don’t mind the waiting and things like that because Dr. Rohl herself is an awesome doctor!

After I graduated and could no longer utilize the Student Health Center, I was looking for a doctor who was at OSU. I scheduled an appointment with Dr. Goist. She was perfectly nice, but didn’t seem to realize that women have 13 cycles in a year (meaning I need 12 refills for a prescription, not 11). When I had an after-​hours question regarding when I should start said prescription, I left a detailed voicemail… and never got a response.
Fast forward to 11 months later, when I need to make my next appointment. My insurance at the time would not cover anything, so I asked their billing department how much everything (exam and lab fees) would cost. $ 180, they tell me. I figure that while it seems a lot, it’s a small price to be assured of my health. I make an appointment, which the office later calls back and changes to a different date and time. (It worked in my favor, so no complaints there.) While Dr. Goist was still friendly, the entire time of the appointment, from checking in with the receptionist to walking out, was 7 minutes. I wasn’t asking for a long chatty visit, but I also don’t like to feel like I’m being rushed. Again, the prescription was made out with 11 refills, not 12. And the cherry on top? The bill didn’t arrive until 3 months later, because the office insisted on billing my insurance even though I told them they wouldn’t cover anything. And the damage ended up being over $ 300. There was nothing complicated about my case whatsoever, so I can’t even blame it on extra lab fees or anything.
I’ve been very disappointed with my experience and overall got the impression that I was just a number and a bill to them. I don’t have anyone else to recommend but would suggest that you avoid this office (or at least Dr. Goist).