Sterling Place Apartments

I have no idea where all these bad reviews come from! We have lived here for about a year and have only had minor issues (just like every other apt complex out there) which were resolved right away. The staff members have always been so friendly and do what they can to accommodate their residents in a timely and professional manner. These apartments are very spacious, affordable and aren’t styled like every other apt out there! The landscape is always taken care of and is a very safe and clean environment to live in. You literally have everything you could possibly want within a 5 – 10 min drive so it’s in a very convenient location! I have recommended this place to many of my friends, we love it!

I recently moved out of Sterling Place, and felt the need to update my previous review based upon recent events.
Rent is still too high for what the apartments are, but a new management team that has managed to survive more that two months have been making some much-​needed changes to the place. Crumbling woodwork on the exterior of the buildings is finally being replaced, along with the complex being re-​painted in a new color scheme.
The maintenance staff is slightly hit-​and-​miss — on our «yearly inspection» they replaced the blinds that broke the very first time I ever drew them on my move in day more than a year previous, but took a long time to come fix a problematic toilet. Also know another tenant who lost furniture, had destroyed carpet, and basically had no wall for a few months after a water leak in the apartment above them flooded their living room.
I think the staff is genuinely trying to fix things back up and make this place back into a show-​place worthy of the top-​dollar rent being charged. The grounds are lovely, and except for rare late-​night «redneck rumbles» worthy of an episode of Jerry Springer from some people the next building over, is a very quiet community to be in.

CROOKS and THIEVES!!! Our opinion. We believe they ransacked and removed valuables from my sons apt. before he had a chance to completely move out. We also have GOOD reason to believe they STOLE his motorcycle!!! (Kawasaki 1500 Vulcan if you see it). WE believe their «honorable’ (managers words, not ours) «maintenance men» or GOODFELLAS also damaged the apt. so they would not have to pay back the deposit. They would not let him look into any apt. owned storage areas. Wonder why??? We will be retaining a lawyer and will be inviting any one with similar experiences to join a class action lawsuit against these Bxxxxxxx!!! If you are looking for an apt., especially college kids, STAY AWAY!!! Will also be contacting OSU, HUD, Mayors office, BBB and any other agency to protect others from this horrible experience! Mold and Mildew rampant throughout their apt. and we have heard throughout complex.

In the four months that I lived there we went through three managment changes, two whole maintenance crew changes and still nothing was fixed or better. Mold in my vents which caused stints at the hospital and a news story to be done. Numerous visits from the health department and code enforcement and still nothing changes with this place. Not to mention the chemical scare that happened back in May of 2013.
When we attempted to move in on our move in date they told us we had to be delayed another week due to the unit not being ready when it was supposed to, we moved in a week later and the apartment was a disaster. Dirt on the carpet, hand prints on the walls, random spots where the paint didnt match, no drip pans in the stove, filth under the stove which included dried up spoiled food. There were spots on our patio that was just exposed rotting wood… a broken AC Unit and dishwasher… it took over 3 months for them to fix the basics… the straw that broke the camels back was the mold in the air vents…
This place is not worth your money… look elsewhere

I only gave this place one star because giving it zero or negative wasn’t an option. This place was miserable. I had issues starting day one. Let me start by saying this was my first apartment on my own and I had picked it after only looking at a few places since I was coming from out of town. I showed up to move in and was rudely asked «what are you doing here today», clearly my apartment wasn’t ready AT ALL. The unit I was suppose to move into was DISGUSTING. I was offered to come back in a few hours after the cleaning crew had been there and they could come clean my carpet in two weeks, because there were no other one bedrooms available. After half an hour of arguing and demanding to speak with management an «upgraded» one bedroom all of a sudden was perfectly ready to move into… across the hall. By upgraded they mean looking at the pool instead of the parking lot and a different colored counter/​cabinet combination. The only pleasant person I’ve ever talked to in the office only lasted about a week, if that. Everyone else is miserable and rude and acts like you are disturbing them.
After turning in my walk through paper and highlighting the things that needed to be corrected immediately (the sink leaking into the cabinet and the vertical blinds not opening) it took over a week to get these fixed. Shortly after my washer quit working so I called the office (three times before I got ahold of someone, after my voicemail wasn’t returned). I was told someone would be there that day, they weren’t. I went to the office the next day at 5:30 and it was closed even though the hours were posted until 6:00pm. The following day I went and spoke with a maintenance man who told me he would be there in 10 minutes, and he never showed. The following day I called again (3 times until someone answered) and they told me to call the 1 – 800 number on the washer (because it wasn’t possible to tell me this 4 days ago?!) Thankfully the company was pretty efficient with fixing the issue (no thanks to Sterling Place).
Mid October I sent in two maintenance requests, one of them again being urgent – no answer, until a month later when I received two voice mails asking if each request had been completed. When I returned the call the person I talked to had no idea what I was talking about.
There is only one trash compactor which isn’t run over the weekend so about Saturday afternoon it is overflowing and trash piled everywhere. There are rats that live in the compactor – these rats are the size of small dogs. We were recently in the news for this issue, along with a mold problem, where a resident was told not to return to his apartment because it was making him sick. The day after the rat story all residents received notices saying that the management staff was changing so there would be no one on site – this lasted at least 2 – 3 weeks.
I had ordered several packages (which all get delivered to the office) and I was notified on a Wednesday that I had 3 waiting for me, I was unable to make it home before the office closed until Friday. When I showed up Friday, the extremely rude leasing agent informed me all the packages were now in cabinets that were free for residents to dig through the piles and find their own. After finding 2, the most important one was missing so I asked if she had any more around (after I waited for her to finish her personal conversation) and she told me «nope, we aren’t responsible for them” – If they aren’t responsible for them they should just let them sit outside my door! – A few weeks later, I asked my boyfriend to pick up a package since I wouldn’t make it by the time the office closed and they told him he wasn’t allowed since he wasn’t on the lease (fair enough – except when I walked in they asked who I was and if I was listed on a lease – never IDed me then lead me to a room full of packages and told me to start looking and if I ever came after 5 to bring a flashlight because the lights didn’t work)
I started working for a property management company and seeing how this place is run is disgusting. It apparently used to be «the place to be» but it isn’t even close to that anymore. These are just the issues I can remember off the top of my head. I never take the time to post reviews, so taking the time to warn everyone about this place shows how important I think it is for people to know how bad it was.
The only perk of this place is that it is quiet, you never see any neighbors. LIVE ANYWHERE BUT HERE.

I cannot believe anyone in their right mind would rate this place more than one star. This place in one word is a dump. The leasing staff are the worst and most incompetent people to deal with. If you ever have to put in a complaint or give your notice for anything to them, make sure to make a copy of it and date or receive some kind of receipt from them. They are most definitely capable of trying to back peddle and essentially screw your over with any kind of documentation. Maintenance is terrible. They have one trash compactor for this entire complex, which you do have to walk to or drive to if you don’t live close enough to it, that gets filled up so quickly it attracts rodents and there is a permanent stench near the area. I’ve contacted BBB regarding this and was contacted by one the staff members at Sterling stating that they would schedule more compacts, but of course this stopped happening after the third week. Terrible, terrible, terrible place.

I lived at Sterling place June 2010 — 2011. The grounds are gorgeous, very clean, green an well kept. My roommate and I lived in an upgraded 2 bed 2 bath, perfect for a roommate arrangement! Loved the large oval tub in master bath and walk in closets and bathrooms in both rooms. Fireplace was a nice touch and so were the covered patio/​decks. The office management seemed to change a few times when we were there. We worked with Joe and he was great! The downsides were the free tanning room was vandalized and instead of being open ²⁴⁄₇ it is now during office hours, which was impossible to get to, and there is no traffic light at the entrance/​exit so at times it was nearly impossible to make a left on to Bethel Rd. Overall I would def live here again if the prices were a bit more reasonable compared to the newer complexes in the area.