ShamPooch

Every Time I’m at Shampooch consistently receive great care and attention for my dog, Roxy.
I believe it’s a family run business and they truly care about the customers and their pets. Always kind, friendly and attentive.
Have tried several pet grooming businesses in Gahanna over the years and based on my experience they are the best in every way including pricing.

Really awesome place! Even though my little Migo put them through hell, they were still great people & gave me suggestions on how to get him to chill out for his next visit

I have never taken my dog to be groomed professionally before but it had been a while since I’d trimmed him and I didn’t want to attempt it since he had become a little matted. I was so pleased with how he looked when I came to pick him up! No nicks or uneven patches. He looks and smells awesome and they even put a cute little holiday bandana on him! I’ll be back!

I’ve been taking my shih tzu to shampooch for a little over a year now and I have always been so pleased with everything they’ve done. My dog even gets excited when he realizes where we are. However, with this last visit, things didn’t go as well. The hair around his eyes was so cut so close that there were razor burns there and the same with his belly. He came home and moped and had no energy or happiness like he usually does for about a day. Every other experience we’ve had there has been great, but this one time was just awful. Not sure if it will deter me from taking him there again but it’s definitely made me weary.

I had to stop and write this before I even left the parking lot because this place and all of the staff are so AWESOME! I rescued Quinn about a year and a half ago and she had been terribly abused. Naturally, she is very fearful of being touched by strangers. Having her nails clipped was nearly impossible in the past, but Donna and staff at Shampooch were amazingly patient with her. Thank you all so much! You did a fantastic job. We will see you in two weeks. :)

Very nice and friendly Staff! The owners were both their, and made my very large German Shepherd feel like he was at home. 3 different staff members all wanted to groom KING and it made me lol. You know they all love their jobs because they were all over him. it’s good to be the KING! When I pick him up he was so fresh and so clean. And looking right. The even put a handkerchief around his neck. Awesome I might add! They just earned them a lifetime customer! Thank you to all staff KING & I.

good work

I’ve been taking my three Yorkshire Terriers to ShamPooch since they switched ownership from 4 Tails and a Paw. They have done a decent job (not great) on my Yorkies. They had a loyalty program SpotOn on my first visit, but last time I went in that has since disappeared. The first couple of times they could not figure out how to add the points and said would add, not to worry but never saw those points on my account. But to me this is secondary to good customer service and a good environment and good grooming.
My last visit was the last straw. I made an appointment to bring two of my three in early in the morning. I was dismayed that when I arrived there were about five or six other owners waiting in line to be serviced. Math didn’t add up to me with three groomers. So I asked, «how long will my dogs have to wait before being groomed?» Response was «oh, they go in right away.» Well, four hours later I get a call they are done. I know it takes some time, but it seemed to me it was a meat market and I didn’t see a lot of personal attention for the dogs. When I finally arrived after my call, they still weren’t done. My girl Yorkie was getting her face finished being trimmed, and one groomer said to another «can you finish it, I’m busy.» Sorry, but I want my dogs receiving the best personal treatment, it’s not an assembly line.
One of the groomers had her dog in a cage right out where all the other dogs were being groomed. Cage was covered so you could not see the dog, and all you could hear was the whimpering. I guess they provide free dog sitting for employees.
The place wasn’t very clean — not that I expect it to be immaculate with dogs but I expected a little more.
So, it’s time for me to find another groomer. I’m just glad my wife hasn’t seen the place, she would kick me in the behind for letting her babies go there in the first place.