Robert B Lowe, DDS

I started going to Dr. Lowe when I switched insurance carriers. My last dentist was good, but we would be in the office for hours at time (that’s no exaggeration). Dr. Lowe’s office got us in and the wait time was no more than 15 minutes or so. The tech’s were nice enough and Dr. Lowe himself was very courtesy and knowledgeable. All sounds great, right? The problem was not the dental staff, it is the office staff. They are very condescending, rude, and not easy to work with. They called me on a Friday to confirm my appt for Monday and when I let them know I was going to have to cancel they charged me a fee and told me I was required to give them 48 business hours notice! When I asked why they didn’t then call me 48 business hours prior to my appt, they said «well patients say they forget.» I’m sorry I do not have the money to spend on a monthly insurance rate plus an extra fee the dentist charges to «ensure they will still make revenue in the event of a cancellation.» I have never been to a dentist where if you called them a day in advance to cancel, you would be charged. Life happens and when you are in the medical field and appts are made you have to understand that if your only appts are 8am — 5pm Mon-​Fri some people are not going to be able to get the time off they thought they would, or what happens if you’re sick? It is ridiculous that you tell me (as a paying customer) that I must pay extra because the appt I made 6 months ago isn’t going to work out. So, sorry Dr. Lowe, you are a good dentist, but your office staff has lost you three patients.

I can’t recommend Dr. Lowe enough! His appointments are always on time and his hygenists couldn’t be nicer. Also, he takes American Express!