Protech Northland Heating & Cooling

Called to ask about the 99 dollar ac tune up. Secretary had no idea how much it was ! Then when I asked what it «entailed». She had no idea what the word meant. What a retard. Why would you have someone answer the phone, who has no idea what they are doing. Was gonna go with you. But now that I talked to her, your not getting my business. Hire someone that can speak and knowledgeable. !

Keep your distance from this company.
They are quick to sell you a system, but will argue and delay with you the service and repair of the system.
They also seem to have no spare parts on hand at all and always make you wait for delivery from the factory.
Additionally, they never call you back when they say they will and you always have to pester them to make sure they do what they promised.
The technicians seem knowledgeable, but they do not have adequate support from their management and admin staff.

THE SETUP***
ATLAS BUTLER did a service check on my 15 year old furnace…11/25/13 in the early afternoon! The agent looked at my furnace… took my thermostat apart. The wiring to the furnace/​heat pump and then turned off my power to the heat pump outside leaving me with FIREPLACE HEAT ONLY! He then advised that my furnace was spitting out 4 parts per million carbon monoxide! He said that my furnace will be condemned and I needed a new one and a new heat pump!!! He then called the office and said they would be sending out another person and left… without putting MY STUFF back together!!! 8:30pm-9pm the other agent arrives and was amazed at the travesty the first agent left behind… Apologized for the mess. and instructed that he would have to get in touch with the office and have another AB Contractor come out in the morning of 11÷26÷13 to go over in detail what I MAY NEED!
The CATCH***
The rep advised that he’s been doing this almost all his life (35 – 40 years) and he would ONLY put in my house what’s needed and he would really take care of my homes needs! After detailed deliberations with himself… because I was totally clueless he came up with this…
THE PUNCH TO THE THROAT and BELLY**
Totaling …wait. WAIT FOR IT… Hold up… $ 9900!!! Shut YOUR MOMMAS FRONT DOOR!
The TRUTH***
NORTHLAND Heating and Cooling were called… 11÷27÷13 They sent an agent out within 15 minutes. Did their service checks. Carbon monoxide well being check… and had no readings PERIOD! The agent stood right next to the closest vent/​register! Services to my inspection came up to $ 120…and I FORCIBLY chipped in $ 20 more for the agents lunch with a happy God sent smile! THANKS for being right on Northland H/​C and doing the job! No cracks in the heat exchanger that AB advised that I had!!! REALLY!
LUCY …AB…YOU GOT SOME EXPLAINING TO DO!!! C’MON MAN! Left stuff unplugged. or Off… so that they could hustle and flow!!! Tell me why you would lie to the public about fake cracks and carbon monoxide… just to break the clients back!

David D. and Paul F.‘s reviews are what got me to check out Protech Northland Heating & Cooling when my AC went out last week. I called Friday and got a Monday appointment as I didn’t want to pay time and a half for a weekend service call.
The tech just left a few minutes ago and I had cool air coming out of the vents again! Just in time as it was getting hot outside.
He was here about 45 minutes and got my AC unit up and running. Cost? $ 75 for service call.
This lasted about 40 – 45 minutes and then it stopped working again. I called their number and talked to Maggie. She called the tech and then called me back about an hour later to say they will need to replace parts and that they are waiting on a quote.
Quote for parts and labour (motor and capacitor $ 454.04). They said it would be probably Wednesday when they would call me. They didn’t.
I called them Thursday morning, said would be picking up parts today and would call back to schedule a time. They got back to me and had the tech back at Friday afternoon about 1:00pm. Took him about an hour and a half.
The tech was pleasant and seemed to know what he was doing. The dispatcher was always very pleasant. The only thing I’m not too sure of is that being a HVAC company is why they wouldn’t have motors and parts on hand to be able to fix the units without having to order them and keep a customer waiting for days during 90+ degree weather. If they’d been able to fix my AC in a timely manner, I’d have given them a 5 star.

I needed Northland Heating to come out again, this time to fix something wrong with my furnace. Since I still had some heat, they scheduled it for today (from Monday when I called them). I’m not quite sure what the serviceman did but he was here about an hour and my problem is solved. And the price, was $ 0.00. That’s right, no charge. You can bet that the next time I need service Northland will get the call and I won’t bitch about the price no matter how high it is!