Peter’s Heating & Air Conditioning

Trying to get a furnace repaired all week, no one seems to know what’s going on. Left 3 messages over 3 days for the owner to return my call.

I had a heat pump unit which was rapidly cycling and I called Peters’ on the recommendation of my realtor. They came out and found a leak on the suction line and sent me a bill for the Diagnostic trip, Labor, refrigerant and Service for $ 426. The leak was so large that the unit which holds 6.5 punts of refrigerant was recharged with 6 pounds of refrigerant. A family member of mine is an HVAC technician in another state and he thought this was high.
6 weeks after this fix, I noticed the unit was rapidly cycling again. So I called Peters’ again. They sent out a technician who «could not find» a leak even though the unit was completely out of refrigerant again. They refilled the unit and put leak detection dye in the system, 3 WEEKS later they went out and checked the unit again and found the leak in the suction line. (the previous leak was in the internal suction line and this was the outside suction line) They then proceeded to send me a bill for Another diagnostic trip ($ 70), 8 pounds of refrigerant ($ 340) and Labor ($ 160) for a total of $ 593.00
I was astounded by the cost of this repair so closely after a previous repair. This unit is 5 – 6 years old and has never had problems before the past two months. I spoke to other HVAC technicians and they thought this was excessive. I called the business and spoke to the manager to discuss the bill and the double diagnostic charges. He blamed the issue on the initial install (which was spring/​summer 2008). When I questioned this being over 5 years ago, he said it can happen. When I voiced my concern that such a large leak was so quick after the previous fix, he didn’t have an explanation. He also stated that it is not unusual for repair techs to wait 3 weeks for the dye to work, another fact that the other HVAC people disputed. A pressure test with the first leak should have shown the second leak (which had to be large to leak that much refrigerant that fast) was present. Losing all the refrigerant in 6 weeks its a large leak yet they waited 3 weeks to recheck the unit for the leak. Basically the manager blew off my concerns and assumed I didn’t know anything about HVAC.
So, a unit I can purchase for between $ 2000 and $ 2500 has cost me over $ 1000 in the past two months from initial install errors according to the manager at Peters’. I won’t even bring up that they left the floor in my wash room a mess with some type of sealant they used. I do not know if the technician who worked on my unit is licensed or not, but I will not use Peters’ in the future nor will I recommend them to anyone.