Firestone Complete Auto Care

I drive across town just to come get my car serviced by Mike & his team, even just for an oil change. I don’t know much about cars and Mike is always very patient and thoroughly explains everything when I ask questions. I haven’t had much trouble with my car and he never tries to up-​sell me. He always explains what is a critical need versus what I should watch for. Mike is awesome and I recommend this Firestone location to anyone in Columbus. Worth the drive! The waiting area is also nice and if you are stir crazy it is across the street from a little plaza with a coffee shop :)

Very upset. I scheduled in advance for an oil change and was quoted a very reasonable price at 19.99. Super happy! The day of for that oil change and a lightbulb change, I was charged 35 for the oil change and almost 60 to replace a bulb. They knew I was upset and instantly took percentages off, but the bottom line is that I was told one thing in making an appointment and given another after the fact. Expensive. I have NO intention to return. I had the same service elsewhere and saved money who stuck to their word.

I had a nail in my tire and Firestone Discovered I had no spare. It would take a day to get the size tire I needed. One week before Christmas they saved me a bunch of money by finding a used wheel and repairing the damaged tire. I still bought a new tire but now I have a spare too.

I want to post what an outstanding job was done by Mike and associates performed on my vehicle
Mike had an idea as to what needed to be addressed as soon as I brought in the vehicle. They kept me informed as they performed the needed work. Beyond that, they immediately took ownership of an issue that occurred during their work. Not only did they call me to admit their mistake, they replaced a relatively expensive item at their expense. The honesty in being forthright on an item that I would never have known about deserves
a shout out. I would give them my highest
praise for honesty and competency

I feel compelled to write this small review of the excellent work this Firestone has done on my 2004 Buick LeSabre. I’ve taken my car there for front and rear breaks as well as other routine maintenance.
Last week, I needed them to figure out why I was losing coolant. Even though I had to wait most of the day, I was very satisfied. The mechanic, Mike knew what the problem was even before he looked under the hood. It turns out that my car has plastic parts attached near the alternator that house the thermostat and other things that need to be cooled by the system. The two plastic «shoulders» wore out and thus, the leak. After he attached new metal shoulders and new coolant and an oil change, I was good to go. It’s a week later and the Buick runs like a top!

Normally apprehensive with allowing others work on my vehicles, the service here has been outstanding and resulted in two visits so far. A shout out to Aaron who has mastered the art of customer service. A great clean location that seems to be run extremely well.