Distinctive Surfaces

Distinctive Surfaces replaced my Formica kitchen counters with granite. I went through Costco in Cincinnati and they put me in contact with Distinctive. A Sales Representative (Jenna) came out and gave me a quote and showed me the different counter options. I chose granite. I am not the easiest person to deal with and I had a lot of questions for Jenna before I agreed to purchase from them and Jenna was very responsive to my questions. We communicated through email and her replies were prompt. Once I chose a style of granite and we agreed on a price Jenna came back with the contract to sign. I would say that I received a very fair price based on all of the other estimates I received from about 5 other companies. From that point it was about 10 days for the people to come to make the measurements which was done with a computer, not balsa or styrofoam. It was 7 days later they came to install the counters. Before they cut out the counters they contacted me and showed exactly how my granite slab was going to be cut and used for each piece of counter. I thought that was a really good thing as we did make a change to where the pieces would be cut based on my preference. The installation went smooth. The 2 installers did their job well and it was completed with no problems. The counters arrived with no damage.
I can say that things ran smooth from start to finish. Based on my experience I have no problem recommending Distinctive Surfaces for your counter work.

We really enjoyed working with Distinctive Surfaces. Genna was very knowledgeable and willing to address any of our questions. The crew that installed the counters were professional and on time. The only issue we had was with the plumber that came after the countertops were installed to reconnect the new sink. He did not bring anyone to help him and I ended up under the sink helping him reinstall the plumbing. This wouldn’t have been an issue, but that’s why you pay the extra money to have this completed. The plumber was rude, and in the end was unable to finish the job, leaving us to hire someone else to reattach the sink and faucet. I would recommend a future customer have this completed on their own to avoid the extra unneeded visit and time? Overall I would use this company again when I’m in the market for granite countertops.

Distinctive Surfaces replaced my old counters with quartz. Bob Pavlick was extremely helpful with my selection. The measurement and installation team was amazing. The counters were perfectly and neatly installed. I would recommend visiting their business for a great selection-​more than you will find at the big home improvement stores. They really know their business.