Columbus Cupcakery

Best cupcakes ever! Italian buttercream icing is really good and everything is made fresh from scratch. I try all the cupcake places and nothing compares to Cupcakery’s

I’ve ordered a custom cake from this bakery, as well as cupcake orders over the phone. I also am known to stop in for a cupcake in a whim.
Cathy has never been anything but pleasant to me. I don’t get the negative things people have said. Her cupcakes are some of the best I’ve ever had, period. They are always moist, and don’t taste like artificial flavorings or colorings. Her cupcakes use Italian buttercream, which is lighter and less sweet, so as to let the other flavors shine through.
Personally, i think that people go in expecting perfection and then flip out when the finished product isn’t what they dreamed up. It’s not an exact science, it’s art.
The only reason i gave four stars instead of five is that there are sometimes issues with getting the cupcakes out in time, and they often run out earlier than expected. But overall, this is a great bakery, and i personally think they are the best in the area.

WORST customer service I have ever had. I will never order cupcakes from them ever again. I never even got to pick them up to try them. 2 weeks ago I called to order a dozen gluten free cupcakes for my best friends birthday. The employee on the phone was new (found that out today 2 weeks later) and she took the order down wrong due to not understanding the complexities of gluten free orders. They called me today to fix the order before noon with a 6 pm pickup which was fine, but THEN the customer service that I got was horrible. The woman on the phone was initially nice, but confused so THEN whom I presume to be the manager/​boss got on the phone and started going on about my incorrect order, telling me that the toppings I picked weren’t on the menu (in a not so nice tone) and I apologized and explained to her that I only followed what her employee told me two weeks ago but I’d like to fix the issue. She told me she didn’t have time to tell me the frosting options and to go to Facebook to find them and call her back. Mind you at this point I was at work without access (which I also explained) and if she would have called me earlier than the day of pickup I would have gone home to where I had access to a computer and call her in the evening. So I asked her if she could again just give me a couple options and be happy to purchase the cupcakes. She told me she, «had already been on the phone with me for a few minutes and didn’t have time to help me.» At one point throughout the conversation I asked her if it would just be easier for me to cancel the order and she jumped at saying she’d cancel the order, which I eventually called back after the shock wore off from the rudeness I’d experienced and cancelled them.

Seriously the best cupcakes I have ever had anywhere! We simply will not go to any other bakery. So many innovative and interesting flavors to choose from made fresh ingredients each day! The staff is always very friendly and helpful. These cupcakes are so fantastic that yes, they do sell out on most days. So, call ahead and ask what is left or order ahead. Trust me it’s worth it for the great products that come out of this shop!

We recently ordered 3 dozen gourmet cupcakes and a 12 inch round cake with cannoli filling for my sons first holy communion and everything was fantastic. I received several compliments from all the guests. They were very accommodating with my order and wanted to be sure I was happy with everything. I would definitely order from them again in the future!

This is a little cute bakery. The workers were very friendly. However, I was a little disappointed having to wait over an hour for them to set up for the day. But never the less I would definitely go back again

Kathy had made my wedding cake and it was amazing! I found out of cupcakery through a coworker and had to get a batch for myself. They were so good my fiancé, at the time, and I decided to see if she could do our wedding cake. It was wonderful! Tasted just perfect and looked beautiful ! My venue came with a dessert but no cake. My guests told me the desserts were so good and could not figure which one was better,(almost like a competition)!!! Thank you so much to you, Kathy and your staff for making our wedding memorable !! I’ll try to post a picture! Our cake flavor was cookies and cream filling with chocolate and vanilla cake! Btw everything went smoothly with detail of the cake and delivery! We had no issue with communication. After the wedding Kathy personally txt me to make sure we were happy! I wish I wrote a review earlier. I love this place!

The staff was very friendly and helpful! They worked with me to design the cake for a shower. Thank you for being patient. Everyone loved the cake and thought it was delicious.

I visited Columbus Cupcakery for the first time after traveling from D.C. to attend my sister’s baby shower that day. I told her that I would be willing to pick up her cake and cupcake order at 12PM as that is when the owner stated it would be ready. Upon arrival I was notified by both Kathy and another member of her staff that the cake would not be ready (from the front of the store I could see that the first tier of the two-​tier cake was still being worked on). I’d just spoken with my sister, before entering the store, and was shocked to find the cake wasn’t ready nor had she’d been notified as we were a mere two hours away from her event. Kathy asked me when the event would be starting to then only display relief that my event wasn’t until two hours later — as if the 12PM pick-​up time and her inability to meet said time were not an issue. This was completely unprofessional as the cake and cupcake orders were placed in December for a February baby shower. The Cupcakery had ample time to notify my sister as the shop opened at 11:00AM that morning and I am sure the fact that a two-​tier would not be ready within an hour was evident.
I was told that the Cupcakery would deliver the cake as they were responsible for running behind and that I could take the cupcakes with me. While in my car I looked in the bag and realized the cupcakes were completely wrong. I returned to the Cupcakery and while on the phone with my sister (to figure out what went wrong) Kathy approaches the counter and says, «the longer I stand here and argue with you, the longer the cake will take». I was extremely shocked to hear this from the store owner herself, while other customers were present. I left my phone number along with the venue address for the cake delivery and requested that it be delivered by 1:30PM.
As the point of contact for the delivery, I was not notified when the Cupcakery was on their way nor when they delivered the cake which was after the requested deadline of 1:30PM. While greeting guests and finishing up the last few details, I turned to the back of the venue to see the cake was delivered without notification or apology. A number of the colors on the second-tier’s design were wrong and not according to the hand-​written order and sketch of the cake by Kathy. I am an advocate of supporting local business, however the lack of professionalism and disregard my family and I were shown will force me not to do business here again and recommend others do the same.
Kathy continues to counter-​argue that she «refunded» $ 18.00 to my sister as if it was a favor. The $ 18.00 was returned because my sister reduced the number of cupcakes in her order a week prior. The $ 18.00 was returned to my sister because that is what was owed to her as an order reduction, NOT as compensation for the Cupcakery’s error.

Called in and ordered a specialized birthday cake. The owner said it would be no problem to have it made by Saturday (my sons birthday) we even texted back and forth about what I specifically wanted the birthday cakes to look like. When I went in today to pick up the two cakes. The lady acted like she had no idea what I was talking about until she looked at the text messages herself. Then her excuse was, «well you didnt tell me what flavor cake to make»… What?! You agreed to have these cakes ready by Saturday for my sons birthday party on the phone and in texts with no issues at all. Then when we show up to pick it up they are not made and the owner was very rude to my wife and I. Just started reading the other Unilocal reviews and they are correct the owner never thinks she is in the wrong. Stay far away if you are ordering something for a special occasion.

We had a party yesterday and Columbus Cupcakery really came through for us. All of our cupcakes were delicious, sweet, and moist. We had the maple bacon, the caramel brownie cheesecake, the chocolate chip cookie, and the blueberry crumble. All came out perfect. The Irish car bomb cake was incredible as well. I can’t believe I almost went with a different place. I’m glad I chose the Cupcakery instead!

My husband and I went for his birthday for cupcakes and we got to the shop right at opening. They were frosting a few cupcakes furiously but only had about ten in the cabinet that looked like they were from the previous day. We wanted red velvet and the employee we talked to said they hadn’t even been baked at that point. We left disappointed but said we would try later.
We went back after his party and there was one red velvet cupcake and a handful of others and it was 2.5 hours before closing! My husband was so mad that he wanted to leave without cupcakes so we went to the ice cream shop next door, which was delicious.
A lot of reviews I’ve read says the shop runs out early so that’s why we went at opening and there were still no cupcakes. Leaves me wondering when this store actually has cupcakes to sell.

Great cupcakes, uncomfortable vibe. We’ve stopped in about a dozen times and have always enjoyed every cupcake we’ve purchased. Unfortunately, the last time I stopped by the store was closed before posted closing time with a sign posted that all the cupcakes were sold out. Bummer. Also, we’ve stopped by in the afternoon to see that most of the selection had already been purchased. Bummer again because once you have a taste for those cupcakes, it becomes an insatiable craving.
The inside has the feel of a front store bakery but with an unfortunate large dinning room that gives it a hollow and empty vibe. I’d certainly like to see some chairs to relax and enjoy a coffee, book, and one (most likely two) cupcakes, but without a current sitting area, the large dinning room gives an uncomfortable vibe. Every time I’m in there, I get the vibe that the management wants you to quickly purchase a cupcake and leave. I’ve never felt very welcomed, and honestly, if it wasn’t for those delicious cupcakes, I wouldn’t be back.
I’m certainly a fan of their awesome cupcakes, I want to make that clear. But I wish this place was a little more well rounded. It has the potential to be a killer cupcake shop and I’d love to update this review when it becomes just that. Again, it I were to grade the cupcakes alone, this place would definitely get an A.

We found this cupcake shop through Unilocal on our way up the Turnpike to attend a party with friends in north jersey (we were in charge of dessert and lucked out finding this shop). What an surprise!!! The cupcakes are very good! It was a Saturday afternoon and all 36 cupcakes we ordered were SO fresh and yummy. Each cupcake had a filling and the flavors were delicious.
Oh and the owner came out and offered free samples so we could taste some of the different flavors. She was very friendly.
Everyone at the party we brought the cupcakes to wanted the name and location of the shop so they can pick up more.

So far, I have ordered 3 cakes from CC, two of them were 2 tier special occasion cakes. All 3 were fantastic. Basically, the owner Kathy can turn any of her fabulous cupcakes into a beautifully decorated cake. I tell her what I want the cake to taste like and give her a idea of how I want it to look. She always gives me her opinion of which direction to go in to achieve both a tasty and stunning cake. She has yet to disappoint! The cakes are so moist and flavorful. The frosting compliments the cake perfectly, as it should. The cakes are also VERY fairly priced. She boxes it up nicely for transport and always follows up to make sure everything turned out okay.
This shop has a lot to offer along with the most amazing cupcakes. They have the friendliest staff with product knowledge. They can host parties and have occasional tastings.
My suggestion for cakes would be to pick it up the day before you need it, later in the day if possible. The cakes refrigerate perfectly. Early in the day is a busy time for this shop and you may need to wait as they finish up the final touches on the cake. If you are going to be crunched for time, pick it up the day before so that it will not interfere with your event.

I’m sad to say my experience here was not what I had hoped it would be. I really wanted to like this place and was looking forward to supporting a local small business for my future bakery needs. Unfortunately, it just didn’t work out that way. Here’s a break down of my experience if you care to read:
My son and I first stopped in out of curiosity to try some of the cupcakes and to inquire about ordering a birthday cake for my twin daughters’ 1^st birthday a month later. My overall impression of the store was that it was a new, small business that was still working on organization (especially the front counter area) but the staff was friendly enough. I ended up ordering a two tiered cake for my daughters birthday and before we left, my son and I tried four cupcakes, two of which were the same flavors of the cake we ordered. They were delicious and I was confident the cake would be just as good.
Fast forward a month to July when it was almost time to get the cake. The owner Cathy, sent me a photo of it via text message. It wasn’t what I had ordered or pictured (at all) and I was pretty disappointed with how it turned out but was sure it would taste wonderful so I eventually got past that part. Hey, I’m a nice person. Anyway, I asked her if I could pick up the cake on Saturday instead of Thursday and she said that was fine because she could freeze it until then. So I run out on Saturday, pick it up and everything seems to be in order. In addition to the cake, I bought two larger cupcakes for my daughters smash cakes.
Later that afternoon when it was time to cut the cake, I was happy to see it had defrosted perfectly, no issues there. The girls seemed to like their little cupcakes so that was great too. The problem was with the two tiered cake. I of course, served the guests first. Before I even took a bite, I asked my husband and my mom how the cake tasted. They said it was really bland. Ugh. Understatement of the year. It was tasteless. I tried it myself and was so disappointed. There was no flavor at all. The icing was supposed to be buttercream but instead tasted more like… well, nothing. It had maybe a teaspoon or two of sugar in the entire batch, seriously. No one finished their cake and I ended up throwing out everything that was left of it (half of the bottom tier) because no one wanted to eat it. Keep in mind, I had tasted the cupcakes in the same flavors and they were fine. The frosting on the cake was just plain flavorless. Not even close to being as sweet as whipped cream. I tried a bite again the next morning after the party and it was the same thing — totally bland. Because we were all really tired after the party on Saturday and I don’t like bothering people on Sundays, I didn’t talk to the owner about it until Monday. She sent a text message to ask how it turned out. Keep in mind that at this point, I wasn’t mad, just really disappointed and considered it a lesson learned, albeit a very expensive one. I was totally honest with her and told her the cake had defrosted perfectly but that the frosting was very bland. Rather than just apologize and ask how it could be made right, she began blaming it on me…
–I didn’t let her know right away so the cake is no longer any good and she can’t even taste it to verify my «claim» that it was bland.
–All bakeries are different and maybe because they use less sugar, her’s just isn’t the bakery for me.
–She is sure the frosting was good even though she didn’t taste it herself and has a history of her employees not making the frosting correctly but has no way of knowing for sure if I’m telling the truth.
–She was happy with the cake she made for me and confident in her work, so basically that should be good enough.
So on and so forth. I told her I wasn’t mad, didn’t expect anything out of it but wanted to let her know. However, by the end of the conversation, I was pretty PO’ed. It was insinuated that I was a liar with no taste buds who had never eaten a real bakery made cake before and had made the whole thing up. Hmm, I guess in Cupcakery land, customers are only acceptable if they give you their money, eat their cake and shut up.
Moral of this story, if you want cupcakes, you should be fine. If you order a cake, good luck my friend. She can take positive feedback all day long. But offer a suggestion or heaven forbid, have an issue with something she made and it will be YOUR fault, not hers.
Note to the owner: If you can’t take criticism (even given in the nicest possible way) you wont last long. I’m sad to say I wont be recommending this business to anyone. Ever.
ETA: See below? Customer is always wrong. I never asked for a refund. I wasn’t even mad until I was basically called a liar, which is my main complaint. The cake wasn’t left out for 3 days. I picked it up on Sat at 2pm. When she text me Monday, it had been less than 48 hours. It was left in the box on my counter (think about it, they make cake stands with covers for a reason).

Picked up birthday cake for my wife today and it was great! The owner was very accommodating and helping with cake design. I will be going back here for my cakes from here on out and I can’t wait to try her cupcakes!

Ordered a birthday cake well in advance, even pushed back the pick up time an hour, and the cake wasn’t ready. The delay made us late for my son’s birthday and we had guests waiting on us at the venue. The cake was also ugly, had way too much frosting and it tasted awful! None of my guests finished their pieces and we threw the leftovers out. What a waste! This place might be known for cupcakes but don’t order a custom cake.
UPDATE: the following is the hateful response I received via facebook message from the owner
«I would have been more than happy to accommodate you in whatever way you wanted, but it appears your only desire is to smear my business. I am a single mother and my business is what puts dinner on the table and a roof over our heads. In addition, my business stimulates the economy and provides jobs for our community. Of course, you can’t see past your own selfish agenda.»
FYI, the business owner, Cathy keeps having the photo of the above message removed by Unilocal because she doesn’t like that I have proof. But I have written to Unilocal and I will keep replacing the photo as many times as I can so potential customers know how vile she can be if you don’t like her cakes.

The owner and staff here are all very nice and helpful. The cupcakes they offer range from traditional flavors to unique and inspired creations.
From what I understand they now have a party planner for in store parties and sometimes offer a cupcake bar on Fridays.
The cupcakes are good and I understand why many people would feel they are the best. The cakes are flavored well, fillings are good and icing is great as well. It is obvious good quality ingredients are used.
Prices are reasonable and comparable to other cupcake shops. However, this store is sorta in the middle of nowhere, so the price may seem high to some.
Unfortunately, they are not my favorite «style» cupcakes. I prefer buttercream or cream cheese based icings, not Italian buttercream. I kinda wish they would offer a different icing, at least on occasion.
These few reasons are why I gave 4 stars.

After reading the reviews about this place my family and I decided to give this place a try. We showed up at 11:20am and they were just opening up. They were still laying out all of the cupcakes they had just baked so we had to wait for a bit. We ordered one of each cupcake that they offered and Wow they were amazing. The quality of each cupcakes was incredible, we have ordered from Georgetown Cupcakes and I can tell you that this place gives them a run for their money. We will be back for more!