Advanced Medical Laser Center

Cannot say enough good things about this laser spa! I have had three areas lasered: upper lip, underarms and full bikini. Cindy (the owner and technician) has the best machine I have used so far. I have been to other spas which left me with big red welts and was almost so painful that I considered going back to waxing… not Cindy’s machine! The process is quick and, honestly, pain free. I don’t have a high tolerance for pain so this is an honest answer.
Cindy’s prices are also among the best in town as I was researching various spas before I landed here. I also appreciate how professional the environment and scheduling process is. I receive email notifications and reminders which is very useful. Cindy’s space is very tidy (and has an AMAZING magazine selection) and comfortable. It is also extremely rare that I have to wait — and sometimes I wish I had to wait so I could look at all the magazines :)
Overall, I highly recommend Advanced Medical Laser. Professional, painless and very clean and comfortable. I can be a picky customer so 5 stars is legit coming from me! AND if you are on the fence about laser — do it. Best thing I ever did. I haven’t shaved my armpits in years!

Please do not purchase the groupon deal. I know it seems like great savings, but it isn’t. I did the first four treatments with very dismal results. I was told to purchase 4 more treatments and that I should see better results. The owner could not guarantee permanent hair removal and said I could go to a more expensive faculty to achieve that result. I’d rather pay more any day than waste my money on something that may or may not work.
I have one more treatment for another package that I bought for a «great price» and I will not return for that last treatment. Why even bother? I will never be back here, nor would I recommend to anyone I know. I should have known cheaper is not always better.
Follow-up…it’s as if I never even went to my first four visits. Complete re-​growth. So dissapointing and a complete waste of my time and money. So disgusted!

Cindy, please read this and do a better job from now on. My review is to help you stay in business. You bank on a short term win, but do not even begin to consider a satisfied customer. You have not lost my business yet, but I am going to give you a chance to do right by all of your customers – not just me. I am a current customer, and you do not know who I am, therefore, you need to do a good job for all your customers hoping that one of them is me. I do not think you are a bad person, but I have to protect others. This is why I am writing this review. You strike me as being a bit cheap. You have a tip line on your receipts. I think this is in poor taste. I usually go to a plastic surgeon’s office for these treatments, but I went to you because of the Group On. I thought I could save a few dollars, but I was cheap. We all have our moments:). You are not very thorough and I would say appear to be quite lazy. You are always rushed, seem put out and y do not really cover all areas when I have paid for them. You actually should check into what an «area» means. You seem to get fed up when doing your job. It is obvious disgust and a rush job. There is no way you could be this way with me and so kind and helpful to others. It is my guess that you actually write your own reviews. My areas are very blotchy and the areas I needed done the most you ignored and yet I paid for them. I have done research since the treatments and this is not about the hair growth, Cindy, it is about you missing entire sections and overlooking entire areas. You just want to keep folks coming in. My treatments can be compared to getting half of a car wash or having half of a haircut. I was the most upset when you let me know that you could turn up the laser and it might work better. If you know how to get rid of all of the hair then you ought to have done it from the get go. I purchased eight treatments for my face and I have the ideal skin/​hair match. I have light skin and brown hair. What you do not know is that I have had much hair removal done on the parts of me that you do not see, and these parts are comparable to the parts that are now blotchy. Cindy, it is new year, and I want to see everyone succeed in business. Please make a solid effort to give everyone great service this year. Please give it your best shot. It is worth it. Thank you for reading. I really am writing this review to help you!

I’ve been coming here for laser hair removal treatments for a few months now and have been very pleased each time. There are certainly some quirks to this place, but you’ll get the results that you want at a price that can’t be beat.
Most of you know them from their Groupon deals, which are a real steal. The downside, however, is that once a Groupon offer goes up, they’re flooded with new clients so scheduling an appointment can be very difficult. Their secretary isn’t always great about returning calls, so just be patient and persistent.
Don’t be put off by the doctor. He is aloof and disinterested, and clearly just shows up for the paycheck, seeing as laser hair removal is a very lucrative business. The technicians are the people you’ll deal with from that moment on and they’re both very skilled and very personable.
Cindy was my technician for most of my treatments and she’s very friendly and very thorough. When you receive a treatment, you’re under a huge magnifying lens to make sure every area gets treated without any missed patches. Recently, another technician partnered with her and she has done my last two treatments. She’s also very friendly, but very stern about following protocol — if you’ve had even just a little too much sun on the area, she’ll send you away to reschedule because you’re at risk for scarring, or at least sub-​par results. What’s strange, though, is I’ll receive an e-​mail that I’m scheduled for Cindy and then be seen by the other technician instead.
In short, these people have tons of experience and really know what they’re doing.

great!!!

I also came to this office after buying a Groupon — if you subscribe to other deals sites, you may have noticed that it has come up multiple times on Groupon and LivingSocial. I kind of wonder if this is the only way they get clients, because I would certainly not send my friends here. I did my lower legs and did not have a particularly effective treatment, and am not willing to return to do more sessions.
The woman who does the actual lasering is very unprofessional. I was there four times and each time she spent the entire session bitching about something or other. She also told me about her plans to start a Groupon-​like business, so perhaps she realizes that this is not the career path for her. She did not offer me any pre or post lasering care tips, I had to ask her about sun exposure, etc from what I had read on the internet. The setup is cheap, you are lying on a nice padded full length chair, but sometimes facing the wrong way (ie feet on the head rest) and it is covered in an old sheet that smells funny. There was no indication whether it was changed, if the glasses were cleaned, etc. Also instead of standing up and moving around you, the chair is pushed up against the wall and you have to constantly turn over, move your legs this way or that, it seemed that she didn’t want to get up from her stool. I didn’t have particularly good results, and only on the last session did she mention that she could turn the laser up. If she had thought of that sooner, perhaps I would have had better results. I have very pale skin and very dark hair so it should have been more effective, and she did not offer me any tips on how I should prepare my legs before coming in (when to shave, exfoliate, etc).
I am not willing to pay full price for services here and I don’t think even the Groupon price was worth it. They do have online scheduling which is nice, but it is awfully odd that each time I scheduled, I was blocked off for 45 minutes, but only spent about ten or fifteen getting the actual procedure done. I have seen it done on TV and they are very methodical, making sure that every area is covered multiple times, but she was pretty slapdash about it and there are some areas that did not get done very well. Overall I don’t think she is taking the time or providing the attention necessary for such an expensive procedure, and I didn’t enjoy being with her due to the complaining and her being late.

Cindy is the techinician here and she really does care about her clients. Their prices are really competitive, and the décor is awesome. Everything is very clean and bright, and I certainly felt like I was in good hands.
This place is growing, and I think the growth may have happened a little too fast for them to handle initially. However, currently things are under control. I want to mention that the day that a Groupon coupon comes out (and the three days after) is definitely not a good time to call and book an appointment, as about 400 other people are trying to do the same thing. What I mean is, that is not reflective of their company on a day-​to-​day basis.
They do have a new system that allows you to book appointments online. I have had three, and they’ve always been running right on time. Everyone there is cheerful, if maybe a little rushed. The thing about laser is that it really only takes a few minutes, so they book in 15 minute increments. As you might imagine, if the person in front of you is 10 minutes late, that may push all appointments behind by 10 minutes. But its also noteworthy that as far as doctor’s offices go, I’ve never NOT had to wait at least twenty minutes!
Overall, I would certainly recommend.

Short Review: Completely unprofessional — feels like you are in a back alley laser treatment center. Appointments are always behind schedule.
Long Review:
I previously had laser hair removal on my bikini line and always wished I would have done my underarms at the same time. When I saw a Groupon for $ 199 laser hair removal, I was ecstatic and jumped at the opportunity. When I called the next day for an appointment, my disappointment in Advanced Medical Laser began. The computer system was down so they were going to call me to set up an appointment. When I did not receive a call in several days, I called again. This time, the doctor’s schedule was not available. After no call back again, I finally was able to secure an initial appointment.
My initial doctor appointment was OK. As I soon learned was par for the course, they were running behind schedule about 15 minutes. After answering several questions, Cindy performed the test area laser treatment and then the doctor approved that I was able to have the treatment. I made my next appointment at this time and was ready to begin my treatment.
I showed up for my first and second appointments to find that they did not have it in the schedule; «new software» caused the issue both times. She was able to fit me in about 30 minutes later. The appointment room was OK. I’m sure the treatment table sheet was not changed between clients, besides the fact it looked like something thrown out from my great-grandma’s bedroom. The protective glasses she gave me were not cleaned and full of finger prints and sweat.
The third appointment, I was in the schedule but instead of starting my appointment on time, I got to watch Cindy eat her lunch and discuss her weekend until she was ready for my procedure 30 minutes past my appointment time. I was the only customer in the office and there should have not been a delay. The treatment was the same unsanitary atmosphere. She also decided to change the laser she was using without asking. I went to this office since they offered the LightSheer laser and did not want another laser.
The fourth appointment, it was like I showed up at a new office. There was a receptionist (answering the office cell phone; no land line) and she actually put a new sheet on the treatment bed. They had new software that I could schedule appointments online. My appointment was only 15 minutes behind schedule. It was more of what I expected the office to be like when I started. If this was the atmosphere the entire time, I would have given this office a higher rating. I was still disappointed that she would not use the LightSheer laser though.
My fifth appointment ended up being rescheduled by Cindy the week before because she realized she needed to take a class to maintain her certification. When I showed up for this new appointment time, the office was closed. I left two messages following this appointment to reschedule and never heard from the office. I gave up after this. It isn’t worth my gas money and effort to deal with this office anymore.
My results, well, they aren’t as good as my previous laser treatment since I could only have 4 treatments. There is some less growth but not enough for me to consider it worth the payment at this time. Based on my previous treatments, she does not seem to put the laser on a high enough setting to be as effective as possible.
Don’t just walk away from this office — run!