Acme Taxi

I work at a company that a patron of ours used your company for a ride to her appointment. This poor elderly woman waited for 3 hours for her cab !!! We made 3 phone calls to them and we got pretty much no where. Even after the last phone call it was still 20 minutes until they got there.

Terrible Service. Called the cab three hours in advance of the pick up time to ensure my timely arrival at the airport in plenty of time for my flight. The cab did not show up and similar to the other reviews I just read online, apparently my reservation wasn’t in the system. In addition, the dispatcher was extremely rude and basically stated the cab would get to me when it gets to me. After waiting another 25 minutes, I called back and a second dispatcher with similar customer service skills (or lack thereof) was rude and unhelpful. Needless to say, the driver finally arrived and I made it to the airport with 5 minutes to spare before missing my flight. Unfortunately, this cab company is unreliable for airport pickup.

Terrible! Interacted w/​driver of cab #973 after kindly informing him of property regulations. He proceeded to cuss me out and make other rude gestures, poorly representing the company. When I called to report the driver, they made it seem like this was «acceptable behavior». I would stay away from this company!

Look, if you want me to pay cash you can tell me in advance (especially since I scheduled a pickup hours ahead of time) and I’ll either make arrangements to go to an ATM first or to find another taxi service. I do not appreciate when you tell me in the middle of the trip that you’re cash only and then claim your card reader is broken when I can clearly hear your dispatch telling you over the radio that you had better get cash for this trip.
Don’t be liars or douchebags and we won’t have a problem.

This review is less so much to deal with ACME Taxi as a whole, but moreso about one of their employees. Some friends and I had to pleasure of having Jeremy give us a cab ride in Gahanna this past weekend. The bartender at the bar we were at called Jeremy directly for us and highly recommended him. It was a short trip, and rather uneventful. Unfortunately when my friends and I got out of the cab, I had left my wallet behind in the cab. I woke up the next morning and couldn’t find my wallet and I was in the frenzy that anyone is when they lose something. I eventually came to the conclusion that I either dropped it, or left it in the cab. Luckily, Jeremy is a very honest person and actually took to time to get my wallet, call the bar where we were at, and ask the bartenders if they had my number. They didn’t have mine, but they had my best friends. I was able to get ahold of Jeremy and he met up with me to return the wallet within a few days. I know this doesn’t say anything about ACME Taxi as a whole, but I was very impressed with how honest Jeremy was, and how he took time out of his day to return my wallet. We all know that not every cab driver is that honest, so when you get one that is, you want to recommend them to friends. If you need a cab, I highly recommend Jeremy at ACME taxi. I would ask for him by name! I know that i saved his number in my phone and will call any time I need a lift.

Terrible. I called gave them an intersection and then called back 20 minutes later to check. No cab was coming and the dispatcher was rude. If I could give zero stars I would. In general cab companies are terrible to deal with, but acme is the worst, take the longest routes, most only except cash (extending your ride) and most of there drivers feel like it’s their first time driving a cab.

Called for a cab that never came and never got a call. Horrible will never call them again

Called 1 hour ahead of time and they didn’t put my reservation in. I called 5 minutes before my reservation and it wasn’t in there system. They lied to me regarding how close the nearest taxi was and I waited half an hour before calling another taxi service. Use blue cab.

Taxi is filthy. Flooring is coming up from floor.

I probably spent near $ 100 with Acme this last week while in Columbus. While every driver was courteous enough, they manage to have totally unpredictable arrival times. I called on one occasion and specified that I needed the cab to arrive no later than 1:15 pm so I could make it to an event by 1:50. The driver arrived at 1:40 and I was 10 minutes late. After waiting for Acme for upwards of 45 minutes at times, I switched to using German Village eventually who I found to be just as friendly and far more reliable.

Acme Taxi has horrible customer response time. I called for a cab and was told that they would be there in thirty-​five minutes; an hour later I called back and was told that they would be there in another thirty-​five minutes. This went on for about two hours. When the cab finally did show up, the driver looked to be one step removed from homeless and was not particularly nice. No «sorry we were an hour and a half late,» no «sorry my cab smells like bacon and assorted fats,» nothing. I would use anybody but this company.

Disappointed with representation of wait time for taxi.
Called on a busy night and expected to wait 30 mins for a cab, but was quoted a wait time of 15 minutes. 65 minutes later, we called back and were told we would be moved to the top of the list. Another 45 minutes later, we are still sitting here without a taxi. A total of 110 minutes! We have tried to call them several times and have been hung up on. The cab company is over-​committing and should simply have said that they were at or over capacity and could not accept our business. This would have allowed us to make other plans and not miss our dinner reservation.
We are very disappointed and their rating of zero stars is accurate and well deserved.
Sincerely,
Disgruntled consumer of taxi cabs

I’ve tried Acme 3 times by phone. Every time was a long wait with a robo oporator until I hung up. Recommend a person answer.

Unfriendly, disinterested and clueless about the biggest landmarks in town. Everything you don’t want in a cab company.

For the most part, Acme taxi is like every other taxi company in Columbus (nay, the world) that I have ever made use of, but with one notable exception. Pointing this exception out might sound nationalist, but I assure you, it isn’t meant that way. It has merit, and I’ll explain.
So the thing is, every cab driver for Acme speaks fluent, native English. They may be black, white, Hispanic, or any other host of ethnicities, but they are guaranteed to be native — or at least have a mastery of the English language you would expect of a native.
Here is why this is important — even Acme might try to screw you over, take you on an indirect route, give you improper change, take 40 minutes to show up, etc. But at least when it happens, you’ll be able to communicate with them clearly and tell them «I know this is bullshit you are giving me» and they won’t be able to play the «although I made small talk this whole time, I now can’t understand you» card.
Sorry if that makes me a jerk, but I think it could save some of you a lot of trouble. Here’s a tidbit to make up for it — German Village Taxi, which serves all of Columbus despite its misleading name, is notoriously the fastest cab company in Columbus, and is completely ran by immigrants. Now I should probably go Unilocal about them.