Able Roofing

My experience with Able was mixed. I contacted them as my current kitchen remodel contractor suggested I should. Got in touch with their commercial division who referred me over to their residential division. We had a leak coming into our master bedroom via a window seem and since Able tackles roofing, windows, and siding they seemed to be a perfect fit. First technician came out and just was not sure what was going on so he said he would setup an appointment with a gentleman who was more of a window specialist.
Later that week we had a gentleman come out who said we needed to have those windows replaced to fix the leak. No issue there as our house is older and still has original windows. We went ahead and put 50% down and they scheduled someone to come out today to take final measurements. With measurements done we were told it would take a month before we would see our windows being replaced. This was not acceptable with a current leak and rain predicted coming up. The gentleman out to measure was kind enough to give the window one last look to see if anything could be done to temporarily fix the issue while we waited for windows to arrive. Well, come to find out the windows weren’t even the issue. We had leaks in our gutters which were causing water to get in and all our windows needed were two small holes caulked and center board replaced.
First technician said a window person would come out, but it turns out Able decided to just send a salesman instead who didn’t even bother to check the outside of the house or see where water was coming from. Spoke to that salesman again today who still insisted we needed the windows replaced even though the gentleman out today said it was just optional for now. So now we had to replace windows, gutter, and add a new downspout according to the salesman.
Upset with the situation I called their office. Their sales manager was kind enough to call me back same day. Would have expected a simple apology for not figuring out the root cause of the issue, but instead he insisted everything done was correct. He didn’t seem to understand that I was frustrated that had the windows just been replaced the root cause would not have even been addressed and the issue would have just come back (either on the new windows or others that are underneath the same gutter).
Give them two stars as a few people were amazing. The final tech that came out diagnosed the issue correctly and provided me with correct details. The contact given to me in their commercial division was also super nice! Finally the secretary who took my final call about how I was upset was very quick to apologize and understand… even though the manager was only quick to defend and only half-​apologize for the misunderstanding.
I now still have a leaking window after 10 days of dealing with Able and need to start over from scratch. Luckily I will be getting back all of my deposit and did not have to pay any kind of fees. If someone out there decides to use them, just be careful you’re dealing with someone that knows the issues and how to fix them and not just a salesman! FYI, they call their salesman «Senior Project Consultants.»

Able roofing has only one goal and that is to get as much money out of you as possible. Communication flat out Sucks.
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You have been warned

Several years ago, we had 3 roofing companies take a look at our roof. 2 said we needed to replace immediately and if we didn’t the results would be catastrophic. Able told us that our roof had a few more years left in it. This year, it was time to replace the roof. Able got the entire job done in a day, and it looks great. Additionally, their cleanup was simply amazing — not a scrap of wood or nail was left behind.