Custom Complete Automotive

I actually give it zero stars. We had car trouble on the highway and had no choice to take it to the closest place off the highway. They tried to charge us $ 500 for what turned out to be just bad spark plugs. Luckily I have an auto mechanic friend that was able to look at it the next day. Complete auto completely lied to us. Do not trust them!

IF I COULD GIVE IT ZERO STARS I WOULD!
I went in to get my oil changed, and to have a suspicious noise checked out in my car. 30 minutes later I get a call saying the noise is coming from my engine and that the entire engine needs to be replaced.
Knowing nothing about cars, I was fortunate enough to have my dad on hand (well versed in cars) to speak with the guy about the problem. My dad spent 5 minutes on the phone then went to speak with them in person. Upon return, he said the guy at the shop further explained that he needed to remove the oil pan to ACTUALLY INVESTIGATE WHAT THE PROBLEM IS, which was going to cost $ 150. He then told my dad that he still wanted to move forward w/​the engine replacement — for
a $ 2200 minimum.
Not knowing what the real problem was, the guy from the shop was sure of himself when telling me that I needed a new engine. Complete money mongrels with terrible service who try and strangle money out of you without actually knowing what is wrong with your car.

DO NOT TAKE YOUR CAR HERE. Spent 1800 buck to get an oil leak fixed. Ok that’s fine i guess but without telling a really long story, basically they didn’t put it back together right. Two days later the water temp light came on so took it back in and they said «oh that’s just an air bubble» in the cooling system. (they had apparently removed the radiator to work on the motor and therefore changed the coolant too). Anyway, 3 days later the Mrs. had to drive the car to Minnesota except that it broke down in the middle of BFE Iowa. Had to have it towed 22 miles and spent the night at a hotel in Ames. Seems it was completely out of coolant and the mechanic in Iowa discovered that they didn’t reconnect one of the radiator hoses correctly. I could almost (almost) excuse a mistake on reconnecting something but I can’t excuse them not fixing it when we brought it back in before the trip.
Their «warranty» is a joke. It limits their liability more than it protects the customer. In the end, they covered our expenses for the towing and hotel but frankly I felt they could have done a better job of fixing this customer’s experience. The manager seemed sincerely sorry but that’s about where their concern stopped.
I would not trust this place to work on my car again.

RUDE!!! My sister and I went in for oil changes on our cars. We called ahead to see when they closed, and showed up an hour before closing. I got there 5 minutes before my sister because we got separated at a traffic light. They told me it would take 45 minutes to do my oil change, but then said they couldn’t change my oil because my car was too new and they didn’t have the filer. Fine. I almost expected that and didn’t mind.
My sister walked in 5 minutes after I did. The guy came to the counter, and then started taking care of other business (phone calls and emails) instead of helping us even though we were the only persons in the store! THEN, they tell her they don’t accept customers an hour and a half before closing because they like to clean up, even though 5 minutes ago they told me that could get me in and out in 45 minutes and they didn’t have any other customers. Once I pointed that out, another guy said they could have her car back in a jiffy, while the first guy said she may not get it back before closing.
They agreed to do the oil change, and I decide to get my car washed across the street. As we’re walking out they chase after us and make sure that we know they close at 4pm and if we weren’t back in time we would have to get her car in the morning, though we had already gathered that from the fact that they almost didn’t service her car.
The whole oil change took 20 minutes at the most, so there was no reason for them to be rude when we walked in there in the first place. AND THEN they tried to brown nose us when we picked up the car because they «found something wrong» and wanted to fix it… for $ 700. No thank you.
I will never go back there again.