Chesapeake Family Chiropractic

I have had a very negative experience with Chesapeake Family Wellness and found Dr. Cloquitt’s staff to be unresponsive and unprofessional. I am young and healthy person and I have been getting an occasional adjustment from another chiropractor for years. Being relatively new to the area, I went into this clinic a few months ago for an initial visit after seeing their advertisement for a free exam and consultation. I was pretty underwhelmed by the whole experience. The facility itself looked a bit outdated and little bit difficult to find in my opinion. Having had x-​rays taken recently at another facility, I brought these with me for the chiropractic to review (this will become an important fact later). Dr. Cloquitt spent a few minutes with me and for what it is worth; he seemed like a nice guy. I think I went in mid-​week and as I was leaving the receptionist, Jackie, asked when I wanted my next appointment. I said maybe next Monday. She asked me if I wanted to wait that long and I found her «suggestion» to be a little high-​pressure for my taste. Needless to say, I will never go to this clinic again.
A few weeks after my first visit, I received an invoice for over $ 400 dollars. My insurance company was billed for x-​rays that were not taken at this office and for a consultation that (as advertised on their website should have been free for a new patient like me). Jackie provided me with blatantly incorrect information regarding this issue and I felt that she failed to respond to my questions in a direct and meaningful way. A few days ago, I received a letter from these folks telling me to pay them in 15 days or they will send me to collections. And again, when contacting Jackie again for a timely resolution to this matter she told me that my case was refereed to their «Executive Director».
Give me a break! This doctor incorrectly billed my insurance for services not rendered in his office and is not honoring an advertised special. I understand that businesses sometimes make mistakes but this situation has only been aggravated by the poor customer service they have provided. I have already reported this billing discrepancy to my insurance company and will be filing formal complaints against this office with the appropriate regulatory authorities. I would not recommend Dr. Colquitt to anyone.

Got back pain or a headache? Dr. C. is your guy!!! At this office you’re family and Dr. C takes good care of his family. They call to keep you on track and stress healthy lifestyle to support your body. Call now and become a part of a the family and feel better soon!

Dr Brian Colquitt is one of the best chiropractors I’ve ever been to. And at my age, I’ve been to many doctors of different specialties. You will not be disappointed with either him or his staff.