Bart Fireside

WOW to the total incompetence of this «business» and their inability to get anything right. After installing our insert — we have water falling from the top of our chimney on top of the new insert they installed. After repeatedly calling the store due to other issues, too many too list on a single review, I was told they don’t install the equipment, they use a contractor and that nobody in the store could help me and that I needed to contact their contractor. For some reason my billing statement says barts fireside, not their contractor — anyway… After several visits and multiple stories, still leaking water on top of insert from top of chimney. The contractor was supposed to show up today — here’s a surprise — never did and never called. So, my advice to anyone is to run — should have known the old rule of thumb when they want your money upfront — there is a reason — they are horrible to deal with and seem to have real issues getting anything done correctly. After discussing these issues with coworkers and other contractors doing work at our home, we aren’t the only ones with this type problem. The sales lady was nice and friendly, but after that and when they already have your money, good luck. All I get are excuses, they are too busy, no show appointments, and the fact that they can’t stand behind the installation of the products that they sell and happily collect the money for installing. The epitome of a horrific experience. HORRIBLE.

This is an update to my first review… Robin was very helpful in ordering the doors that I needed and helping with installation questions. She was not there the day I picked up the doors unfortunately. Robin’s excellent customer service has redeemed the experience for me.

I stopped in the showroom on a whim as we are looking to upgrade our fireplace, I was warmly greeted when I walken in and was talking to someone with in 5 minutes. This lady spent about 45 minutes explaining gas fireplaces and the different types for different applications. She knew I was not ready to buy but still took the time to help me. Soon I will be buying from Bart’s. Besides, they have the best guarantee in town!

We decided to convert our wood burning fireplace to a gas fireplace and our contractor recommended Bart Fireside. We have received excellent service from them. Our salesperson, Tracie, was knowledgeable and very helpful, she showed us all of our options and made sure we understood all of the information. The installer was prompt and courteous, and careful with everything. He cleaned up after himself. We are very pleased with their service and product selection.

This place has the customer service I would expect from a roadside vending machine… no follow up, multiple excuses and seeming would rather you shop elsewhere than with them… which I am.
When asked «why has my call not been returned» I was told «we deal with customers in the showroom, then is time allows we return calls and emails»! Business must be so good they can blow off customers.
AND the prices… go to Lowes