Charter Hospice

words cannot express how bad, incompetent, horrible, pitiful and horrendous this place is!
broken promises, late on arrival, tardy in delivery, non-​informative to other staff, seriously, why do you exist?
what benefit does your staff get from a type of service that hardly caters to any sick patient?
what sort of pay does the staff get to want to continue doing this and making themselves look shameful for every tardy visit or broken commitment they make to you on the phone?
they lie every time they say they will be at your place — one hour late, 2 hours late, misinformed!
it has no positive contribution to the people if you can’t fulfill your end of the job!
this is without a doubt the worst-​run business i have ever, ever experienced in all my life. it’s a extremely 0% 0-​star, 0-​rate, less-​than-​zero service!
i have been holding so much patience for a week — day by day, call by call getting everything late from a request… if you’re going to tell us an eta be honest and be prompt on the eta!
they’re stabbing themselves in the gut every single time they fail to do this…
do not! do not! do not go here for hospice care!
the worst service i’ve ever ever experienced.
horrible!

The rep that helps you get started, Aaron literally replied LOL when I asked him to send paperwork again because my father passed away.
LOL? Pretty much describes the professionalism that this company offered.
Called me on a Thursday that my father had hours left to live. Friday he died at 3pm and fortunately the facility contacted me to let me know because Charter didn’t call me until 2 hours after.
Look for other options. Any other options.

Charter is the BEST! 1.) ON TIME and available in a moments notice! 2.) FRIENDLY, PASSIONATE ABOUT CARE, & PROFESSIONAL! 4.) Provide more staff and services promoting quality of life until the very end. I highly recommend their services.

This service was the absolute WORST! We have had experience with 2 other hospice providers in the last 6 years. Both were kind, caring, compassionate. Because Charter was not local to Palm Desert, it took l o n g to get things. A different mattress was ordered for my father-​in-​law. The wrong kind was delivered twice. He finally got it the DAY he died. I have other horror stories that make me so angry. I wish I had been able to change companies so my dear dear father in law could have passed away peacefully. He was in such distress. Long story, but we had to DEMAND liquid morphine when he was no longer able to swallow pills. That took ½ day…
BEWARE!!! Try Family Hospice of the Desert or Vitas.
Hospice is supposed to HELP the patient and family and ease pain– not create it