Done Right Plumbing Heat & Air

This company is the absolute worst! My A/​C unit ended up having an issue with all of this heat these past few days. I called First American Home Buyer and they sent out this company. I asked for Jerry’s Plumbing & Heating but they said they did not work with them anymore (will get to that later). So I had the AC issue Friday, Saturday they showed up at my house and the issue that the the tech (Paul) that was the problem wasn’t the issue. My HVAC was leaking water so it thought it was coming from the condenser pipe.
Mine is routed in a interesting manner due to my house but it works. He shorten the pipe, took the $ 75 dollars and rolled out. He told me that if I had any issues to call back. Well 2 hrs later the issue came back and when I called they said they would come out on Sunday. I had an important event to attend but they due to their lack of communication I never heard anything.
I called them back on Monday during the day time and Ricky picked up and said that he would come to my house that evening to fix the issue from 2 – 4. Once again I didn’t hear a damn thing from them and at this point I am fed up. I had my wife leave work to come home for this. So after that I called Jerry’s and they told me they still work with FAHB and I had to reroute the ticket. I was able to to do that and they were able to take me the next day and the Lady HVAC tech took care of me and got my AC working again. She did a very worthy job.
All in all, DO NOT DO BUSINESS WITH DONE RIGHT PLUMBING HEATING & AIR!!! I will be call FAHB and telling them about this issue. Oh and done right new number is 301−659−4283

Done Right came out to look at my heating system after the warranty company selected them because we were not getting heat in our home. They stated that they could only come out during the morning hours, even though I suggested several different days, and when the finally arrived they blamed the issue on the thermostat. I replaced the thermostat with a brand new system, but still had the same issue.
I called Done Right back to take a second look at the issue, but the rep never showed up. Stay away from Done Right, and if your warranty company books Done Right, ask for another plumbing or heating company – don’t waste your time. Done Right has horrible customer service, they only pick up the phone for new business opportunities, and they spend less than 15 minutes analyzing potential issues.

Up until the last month or so, I only had good things to say about Done Right. I needed a hot water heater and a new HVAC system. The price quoted was very fair, in my opinion, compared to my neighbors who paid more and only received a new HVAC. The appt times (between 10am and 2pm) are AWFUL for working people. My HVAC system is now blowing warm air and they never opened a place in the duct work so that I could
change the filter.
I had an appt about a month ago, but because I was dealing with a flat tire, I couldn’t take it. If I had known that it would be THIS hard to get them to come back out, I would NEVER have canceled that appt. The next 2 appts, no one called and no one showed
even though I was assured by Jean that someone would be there. This past Monday, Rick called to see if I would be home. This was only after I had placed ANOTHER service request with First American. I called him back because I was at work and I have yet to hear from him. If I don’t have something done by Monday, I will have to get someone in that can handle this. I don’t think that they have enough technicians and that’s a problem.
**UPDATE** As of July 18^th, I have heard nothing back from Done Right. My a/​c unit is now leaking and I have an emergency call into another company. My home warranty company, First American, is giving me the run around on getting someone else. I’m also in the process of filing a complaint with the Better Business Bureau. I will keep this updated.
**UPDATE** As of November 17^th, all is well but it wasn’t without struggle. I had another company come out in July and do all that Done Right promised to do but didn’t. This past week, my HVAC system was blowing COOL air instead of warm air. Apparently, a valve was in the wrong position. First American Home Warranty only seems to deal with Done Right for all of this type of work. Rick came and didn’t charge me the fee because it was a simple fix. I also received a refund from First American because I complained about the service received from Done Right in the summer.

The Customer Service is terrible! Over this past weekend, my basement filled with water and my home warranty, First American Home Warranty asigned the job to Done Right Plumbing Heating Air. The contractor was scheduled to service my home on Saturday but failed to show up and First American rescheduled for today with the same company and once again, the contractor failed to show up. Considering the rain levels in this area over the last few days, and understanding this is the weekend, Done Right Plumbing Heating Air was the only available contractor. The technician Rick, never answered his cell phone when I attempted to reach him and the warranty company made several attempts to reach him before he answered, and assured the representative that he would come out today!
I have since complained to First American Home Warranty and my next call will be to the Done Right Plumbing Heating Air senior official. Best advertisement is by way of mouth!
For those individuals requiring immediate assistance, please consider an alternate company before settling for this business.

AVOID, AVOID, AVOID. This company is the WORST. «Done Right» has TERRIBLE contractors who do nothing more than show up to your home (later than expected, of course, and dirty as hell, which is understandable, but they made NO attempt to keep my house clean), make up some lame excuse about how the damage is YOUR fault and therefore not covered by your warranty, and then CHARGE you $ 60 for the estimate. That’s more than double what most companies charge! And don’t even get me started on the estimates for actual repairs (well over what I actually ended up paying by going through a different company that had the work done in half the time «Done Right» said it would take). I have little to no doubt their work is sub-​par, which is why I would STRONGLY recommend a company like Michael & Son instead. I’ve made multiple phone calls to «Done Right» and my home warranty company (Old Republic, which is equally awful), trying to explain to them that the damage in my home was in no way, shape, or form caused by me but their response has been «too bad» each time – and despite my efforts to avoid paying for their bogus estimate, they cashed the check I wrote it the next day! DO NOT USE THIS COMPANY, all they’re going to do is find any excuse they can to overcharge for repairs and then take your money and run. There’s a reason – several reasons, actually – this business is not BBB accredited.