The Home Depot

I recently went to the Home Depot in Colonia NJ. Me and my husband are redoing our living room and bedroom. We needed some advice on colors and wall damage. Bobby in the paint department was very helpful and knowledgeable. I will definitely be back! Thank You

Staff at this location is very friendly and they know there stuff. I have many things break over the year and staff always knew what I needed to fix. Plus they awesome price for propane gas

Arlene M.
I had a storm door that had lost the handle. In order to open it, I had to stick a finger in the hole which was not good on the manicure. Since I thought it was an Anderson door, I went to several places, including the website to try to order a new handle. I couldn’t do that because I didn’t have a serial number even though I had taken a picture of the door. I then went to the Home Depot in Colonia were I met Steve Lewis. He took one look at the picture and identified my door. He gave me a number to call to get the information on getting the handle. The next day I returned to the store and Steve ordered the kit for me. After running around in circles, thanks to Steve, I had my new handle in a week. It has been installed and my manicure is now safe. Thank You, Steve for your kind, efficient, and courteous service.

I like this Home Depot — I really love the one in Vauxhall (they even have a Dunkin!) but this place is good. I can find everything I need, it’s a good size and well stocked. Springtime is when I make frequent visits as their garden section has really nice flowers/​plants/​mulch/​planters, etc.

I love home depot. The staff is always so nice and helpful. Everything we purchase from this store lasts us a long time. This is where I went when I needed a shopvac when our basement flooded during a huge rain storm a few years ago. This is where I go for all garden supplies. This is the place to go!

There wasn’t an associate in doors, he was at lunch. Why would you go to lunch without any back up at all in the department is beyond me. All though I had asked for assistance, within minutes Mike ID# came to help me. He works in the PRO Dept but he was more than happy to help me in any way possible. Mike made my shopping experience a pleasure & helped me to chose the storm & front doors that would fit my needs. He was informative & knowledgeable and if he wasn’t sure of an answer, he happily looked into it for me. Mike was personable & efficient. He completed the entire process, from choosing the doors, to ordering, and walking me through a quick & painless check out. I would definitely come back to shop at this store because of the wonderful experience I had today.

By far the best Home Depot, great customer service and fast service ! They attend to their customers and very knowledgable with their products

If I could give 0 stars I would have! Worst experience ever of my entire life! I have been dealing w/​them since May 25^th (almost a month). Below is a time lined account of what I’ve gone through w/​this store …
May 25^th –Ordered both the storm door & the floor. Was told the floor would be in w/​in 5 – 7 bus. days and that someone would call me in about 3 bus. days to set up a time to measure the frame for the door.
May 31^st –I called the HD store and spoke w/​Dave to find out when they would come to measure the frame. He called the manufacturer but they were closed. Said he would call them tomorrow and call me back w/​an update.
June 1^st –Dave called to say he spoke w/​the door company and someone would call me that afternoon or the next morning to set up a time to come out and measure the frame. I never received a phone call.
June 4^th — Since I never heard from anyone about measuring the frame I called the HD store again. The man I spoke w/​said they had received the measurements already — that someone came out Friday afternoon and measured the door. News to me as no one called! He said I could come in that night to finish paying for the door. I also asked him to check on the flooring. He said it looked like the floor had come in May 30^th and I could pick it up when we came in to pay for the door. We went to the store around 530pm to pay for the door and pick up the flooring. We paid the portion of the door and was told the Mac company would call me w/​in 5 bus. days to set up a time to install the door. He said they had to call me this time as someone needed to be home when the door was installed. He also gave me the # for the door people just in case. We then went to the floor department. The man I spoke w/​said he would check receiving for it. He did and said it had not yet been received but he wasn’t able to look up why or where it was. I would need to speak w/​another young woman about that. She was busy w/​a customer and after waiting about 15 mins for her to finish we left.
June 5^th — I called the store to find out what the deal was w/​the floor. The man I spoke w/​said he would need to call the manufacturer and call me back. I asked if he would call me back that day, he said he would. No one called.
June 6^th — I called the store again and spoke w/​Marisol and was told the same thing, she needed to call the manufacturer and would call me back. I told her that I had called the day before and was told the same thing and no one called. She apologized and said she would do it right now and call me back. About 20 minutes later a Jamal called me back and said that the floor was not going to be shipped from Fairfield until the 12^th! He couldn’t tell me why or do anything to help me. He said his expeditor Anna might be able to do more for me but she was out and wouldn’t be in until tomorrow. I asked him to have her call me. He said he would.
June 7^th — no one called me
June 8^th — Instead of calling the HD store again I decided to email customer care about my situation. Latilda from customer care emailed me back later that day to say she had forwarded my issue to the manager of the Colonia store and would follow up w/​me on Mon. The manager, Jai, called about 6pm and we spoke for 25 minutes about the issues I was having. I explained the entire story to him in detail. He said he would get w/​his managers and make some calls to find out what was happening and someone would call me back Sat. by 8pm.
June 9^th — No one called
June 10^th — No one called
June 11^th — I called Jai at 10am and left a msg saying that no one had called me on Sat w/​an update about the floor or door. I said I didn’t want to cancel but they were giving me no choice! About 15 minutes later I received a call from Carlos, a store manager, who said he was told to call me but was unclear about my issue. I updated him and he said he would have to call the manufacturers and call me back — same damn story! He called me back a couple hours later to say the floor was still scheduled to ship on the 12^th and there was nothing he could do about that. He also said that the reason no one called me to install the door is because the door was out of stock — until the 18^th! I said that was unacceptable and asked why couldn’t anyone tell me that the other times I called to check in. He said he would have the expeditor see what she could do to bump up the date. The expeditor called me a few hours after that to say the 18^th is when the door was due back in the stock and once the installer got the door they would call to make the appointment.
June11th-​June20th — I emailed Latilda 4 times during this period, first updating her and then asking why I hadn’t heard from her. To date I’ve still not received a response.
June 20^th — I called Mac myself to get an update. They gave me the installers # and I set up the apt myself — earliest they could do was June 28^th!
Bottom line is — DO NOT BUY FROM THEM! Awful customer service and a month later I’m still without my door

After receiving poor customer treatment, I contacted the corporate office. They responded quickly, sincerely apologized for the incident promising a retraining of the individual, and obliged my request for a $ 100 gift certificate to return me as a customer. I am not only satisfied but impressed with the thoughtful and diligent response of the Home Depot management. I have therefore increased my rating from 1 to 3 stars and have returned as a customer. Initial review (which has now been addressed) is below:
I am writing this review due to the negative way I was treated when attempting to make a return. Upon approaching the returns desk with a halogen work light that was used a few times but being returned within 90 days, I was given a severe attitude and a ‘business’ lecture on why they don’t honor customers who decide to buy something use it a few times and then return it.
First of all, the return policy states that returns will be honored if within 90 days and says NOTHING regarding usage. The product was returned fully functional and I even encouraged the lady to test the item to ensure proper function OR to even just grant me store credit so that the business could still realize a sale. If I was in any way wrong or if my return violated any policy, she could have stated this to me or contacted the manager if uncertain. I in NO WAY deserved to be treated the way I was tonight and as a result that store has just lost a customer that has been giving them 6 years of business.
While I did contact the store manager to explain the incident and while he was nice, apologetic and said the lady will be retrained, her hurtful words and attitude cannot be taken back. As a result, I am writing this review and intend on contacting the corporate office to ensure that I am taken seriously. Until then, I will cease from shopping at home depot.
*Addendum 7÷19÷11 — I was contacted by the store manager who provided a sincere apology. We spoke in depth and I felt he was sincere about his commitment to customer service. I also received an email reply from a resolution team member. Also note Stephanie’s response below. HD so far has taken the matter seriously. We continue to discuss and if we find a mutual agreement, I will return as a customer and increase my rating.