Hart Pool & Spa

I bought a new spa for nearly $ 6K and was told that they would deliver it and set it up. Well, they delivered and charged me $ 400. Plus the delivery guys had no intention of setting anything up! I had the drill there ready to make the hole for the electrical and I had the electrical all ready to go. I had to ask them to help me install the electrical and after much insisting that they were not electricians and couldn’t help me, they finally did. But they did not seem very happy to do it. I was expecting a start up pack with my spa — some chemicals to start it up. Nope! The delivery guys informed me that I only got what Karen had promised me in ‘my deal’. So I would suggest if you buy anything from this place that you wheel and deal with them like used car dealers because that is how it works over there. No starter pack, an expensive delivery by guys completely uninterested in setting up my spa. Get everything in writing from them — or Karen will claim that she gave you the same ‘spiel’ that she gives everyone (used car dealer language for load of crap). Very little customer service after the purchase. The spa is nice, but I am afraid if I have any issues with it after the delivery service that I got this weekend. Karen is the owner and completely uninterested once the purchase is complete.

Friendly staff that is always helpful. I have been using them for water testing for two years and have kept my pool looking great.

They came to service our intermittently working spa heater and diagnosed a faulty wiring harness and guess what? Can’t buy that so for $ 2800 said they’d be happy to replace our heater. We found the harness on the internet in a few minutes and had it replaced. They blew the diagnosis. It was a faulty gas valve. Which we had replaced for $ 400. Can’t say we got anything other then a sales pitch for the $ 200 they charged for the «diagnosis».