Tuple County Property Management

Tuple was the worst renting experience of my life. Very unprofessional service, did not follow through with their promises, poorly organized, impossible to get a hold of, stole my deposit, didn’t change the locks or have the place cleaned before we got there. Questionable practices. Changed locations and contact info without telling the tenants. Wrongly withheld my deposit– charged ridiculous fees, like $ 50 for changing lightbulbs after we left. too many problems to list.

Unprofessional management co. Takes advantage and seeks to profit from TAMU students. Suggest they try to work under the Aggie principals! would benefit the company as well as the tenants.

This is the worst property management company in the entire city of College Station.
Some of the issues:
1) House was not completed or ready in time for move in. Damages all around the house and unfinished lawn and kitchen until two months into the lease.
2) Rent was listed at $ 500/​month, but no mention of convenience fee of $ 20/​month in the lease. Basically had to pay $ 520/​month when we agreed to $ 500.
3) Very unresponsive to phone calls and emails for all kinds of issues.
4) Try to take money from students for all kinds of things, such as $ 25 per lightbulb. Expect to be fined for anything small.
5) Overall miscommunication and trying to squeeze money from tenants.
Don’t rent from them

Agreed. Do not rent from Tuple.

Absolutely the worst property management company in BCS. The management is incredibly difficult to work with… god forbid you accidentally send your rent to the physical address instead of the «operations address». They are horrible at responding to work orders and when we asked why they hadn’t been filled yet we were told that we needed to submit several work orders until the issue was resolved. One of the managers, Sandra, was especially difficult to work with on several occasions. The biggest headache we had to deal with was when our rental was broken into. When tuple didn’t respond to work orders requesting backyard lights and an alarm system, our parents took it upon themselves to install these safety features. Instead of being grateful, Tuple wanted to charge us fees for «changing the physical appearance» of their property. Ridiculous. This company seems to care about nothing but nickel and diming their tenants for outlandish things. They charged $ 25 to replace a $ 3 lightbulb and $ 50 to replace a $ 5 air filter. Upon move out, we were informed that we had to clean our house to a level that was not just clean, but spotless. If we didn’t dust the shutters, wipe the baseboards, scrub behind the toilets, etc… we would be charged a fee for tuple having to call a cleaning crew to our house. Correct me if I’m wrong, but are you not supposed to get a cleaning crew to do a make-​ready for new tenants regardless? It sounds like tuple was saving money by making the old tenants clean for them, and charging for anything less than perfection. Needless to say, I will never be doing business with Tuple again. Ever.

I agree with the previous review. This a very unprofessional management team.
I would never rent another property again.

In summary: greedy and unhelpful. Their webpage would have you believe that they are aw-​shucks down-​to-​earth folks that are part of our Aggie family — do not trust their advertising. I never even met a person who worked directly for this company. Four months into renting from them, and I am left with a bad taste in my mouth for the nickel-​and-​diming and random extra fees. You are better off sticking to a mom-​and-​pop operation. Actually, any of the more established property management companies in the area would be a better choice.
Here are some of the annoyances we have dealt with:
— after verbally agreeing to a rental price, changing the terms of the rental (e.g. adding an extra monthly fee to rent the washer/​dryer that initially was included). It took annoying negotiating to change it back.
— an email from some administrative assistant I had never met instructing us to not make the rental look «lived in» from the front, for photo purposes (How the heck do you make a place you live in NOT look lived in? Do I need a cloaking device for my vehicle?)
Oh well, I’m sure all the dirt and dead plants look much better than any improvements I could make to the place, anyway.
–being told to «like» their Facebook page for announcements to tenants. Why not email or call? My Facebook is strictly for private, personal use. I do not want any exchange of information between my property management company and myself over social media.
— shoddily «renovated» build quality. Random paint smears everywhere, dirty oven, washer/​dryer hooked up incorrectly, supposedly new kitchen cabinets and countertop were warped, roaches throughout kitchen even though it was supposedly sprayed. Granted, I needed a quick move-​in, or I probably could have addressed these issues beforehand.
— only accepting rent online, through a website that charges a $ 2 – 5 fee per transaction, or if you physically drop it off at the office (which is in an out of the way location). Ugh.
— exorbitant late fees after a holiday
–
** ⁹⁄₁₃ Updates: **
— In mid-​summer, the property manager asked to «borrow» electricity for renovations being performed on the unit next door. He said $ 20 should cover it. I had no way of knowing how much electricity the heavy machinery being plugged in would use, so I refused. The property manager then asked me to «help him out.» I told him that was not in the lease agreement.
— Asked for a screen to be installed in a screen-​less window. This was completed over 4 months after the request.
— Installed a worthless home security system with no advance notice.
— Did a «HVAC Inspection» ostensibly to make sure renters are changing the filters (more likely, they just want a silly reason to justify collecting a $ 50 «fine» for a filter they deem unacceptable). The inspector did not close the air unit door properly. Again, greedy nickle and dimers (thankfully, our filter was new).