Facelogic BCS

I love this place. I have been coming here for years. I highly recommend this place to anyone!

Great place!!! Loved my signature facial! I will for sure be going back. Was very relaxing and very refreshing !

I’m bumping this down due to the fact that even though I’ve been a loyal customer since 2012, I was not treated the best today.
So here’s my situation: I had an appointment for service at 1:40pm, on my way there I was rear ended which caused me to call to cancel my appointment. I told the receptionist my situation and she put me on hold. When she returned The she told me they had a policy of $ 20.00 added to your bill the next time you came in for last minute cancellations and no shows.
Look, I understand the policy, heck I think it’s a very smart business move but seriously I’ve never come in late or cancelled last minute, ever! They know me by now, I come in regular enough. You would assume a car accident would deem as a reasonable waive.
Anyways I asked to speak with a manager which by the tone of her voice she was less than thrilled, but said she would waive this time. She emphasized this was the only time she could do this. Like this would ever happen again! Anyways I decided to reschedule for next week with the receptionist I spoke to earlier, this time her tone of voice was even more annoyed! She was less than helpful at rescheduling me in with my usual person Shelly (she’s the best btw).
Basically, I wish I wasn’t given such a hard time due to my no-​show because of an accident I couldn’t prevent. Driving to my appointment nonetheless!

I still like this place but wanted to take out two stars for their confusing pricing when you become a member.
They offer membership, which is really convenient, if you go every month. If you get the regular signature facial version, it is $ 55 a month. They autodraft out of your bank or credit card. If you miss a month, you can use it another time (so go twice a month), give it to a friend/​family, etc. They also «let» you use it to «upgrade» it to their elite facials. But if you do the math, two month’s regular membership should be $ 110 and I don’t know where the money goes when you use two months’ worth on elite facial that costs $ 75.
I had to put my membership on «hold» for a while as I was traveling too much and did not realize I could only hold it for a few months before it started autodrafting again. It’s my fault for not checking my bank account but I never noticed as they never contacted me. I had a whole year worth of money drafted. They only noticed it when I went to do a mommy and daughter day one day. They gave me 3 months to use all the «credits», which I used with my daughter and by «upgrading». We also used them for massages, etc. But at the end of the day, I feel I lost money.
Again, this won’t be a problem if you keep using it every month. Just be aware if you do miss a month. It will be better to pay cash for upgrading and not use the unused credit.

Had the most relaxing facial. Very nice and professional. Definitely going to make this part of my routine!

I have been going to Facelogic for 6 months now and my skin has never looked this good in my adult life! I’ve always had several breakouts that just would not go away.
1^st month — it felt really good but the breakouts just barely diminished.
2^nd month — my skin was visibly better after this visit.
3^rd month — only very minor break out left.
4^th month and up — my skin has not looked this good in over 10 years.
The place is quiet and cozy. It does not have individual rooms like some spas do but you do have plenty of privacy. The staff examines your skin every month and recommends different treatments. At first, I thought they would be another spa who tries to upsell, but they have been doing regular $ 49 facial ever since my skin became problem free. Months 1 – 3, they recommended different treatments that targeted my problems and they were $ 70.
I have tried different spas before and have gotten pretty tired of the push for skin care products. At Facelogic, they never try to upsell. They will make recommendations if you ask. I do have a good collection now because they really work well for me. They tend to be low on stocks and if they run out of something, it could take a few weeks to get in though.
Overall, I LOVE this place and cannot wait for my monthly appointments.