Windsor Hotel Atlanta Airport South

Gross and scary. Not even worth the one star as others wrote. Btw, it is the Atlanta Gateway Hotel on the sign outside. Inside the room, there are still a few things that say Windsor Hotel.
I’m leaving the lights on. The lock is broken. I will not even take a shower here. I would not pay money to stay here, but I got stuck here by Delta. The only benefit is that I can lie down, but I’m a bit nervous about that too.

ihad a great experience at Wyndham gardens. it was more than i excepted. i was excepting to have a dirty room with nasty dirty sheets but it wasnt that. it was the complete opposite. i was in love with my room. my bed was the best bed i have ever slept in it was comfortable it was plush the sheets were WHITE I they gave me down pillows!!. i am a single mom of four kids and i haventhad a good nights sleep in 13 years. and wyndham gave me that. no on knocked on my door every 5 minutes. no one called to bother me i slept. i slept like a baby. and when i did speak to someone eery one was soooo nice to me and very helpful. The house keeper was so nice and friendly. she asked me if i needed anything was i finding everything ok. house keeping has never asked me that before at any hotel. i just didnt want to leave. if i have to go back to atlanta i want to go back to only that wyndham gardens. the front desk reps were awesome. no attitudes great friendly people. even the shuttle driver was soooo nice. wyndham hotels is my hotel for LIFE!!!

This is my first one star review. Like others had said, no stars would be more accurate.
This was called the Windsor hotel when I stayed here about a week ago (I verified that the address was the same, must be a rebranding?) when Delta had to put us up for the night after they had a computer outage in Punta Cana that resulted in us missing our Atlanta connection. We were tired, but glad for rest when we arrived after a trying day of travel. The receptionist was pleasant, the lobby looked clean and welcoming enough. But then we got to our rooms. I have lots of friends who have had bizarre hotel experiences and now I have my own story.
When we got the the hallway where our rooms were (my mother, husband, and I) it was about 10:30 pm. Outside our doors were piles of dirty sheets. We entered the room and it looked ok, smelled a bit musty, but I was ready for a shower and sleep. The shower leaked onto the bathroom floor. The bathroom was definitely dated. The Then we pulled back the covers and saw some stains and hair on the sheets. I called the desk and we waited about 15 minutes for someone to come up and check it out. He brought us pillow cases first. He stripped the pillows and threw them onto a chair, then my husband and I made our pillows. The man returned with clean (I hope) sheets and stripped the bed, then proceeded to complain (I think he was trying to apologize?) «I’m just as upset as you are over this, I know you are exhausted and frustrated travelers and this makes me more upset than you even that we didn’t live up to your expectations.» All of this while my husband and I were making our own bed. Honestly, I just wanted him to move so I could watch SNL on the tv.
Then I overheard my mom in the hallway. She was having pillow cases and towels delivered to her room, she didn’t have any. They left bare pillows and no towels. They just handed them to her and left.
In the morning, the desk attendant was polite and professional. We were offered a continental breakfast and they were charging for some items. My mom and husband looked at the food, then joined me in waiting for the shuttle to come, we would have rather paid for food at the airport.
I sent a note asking Delta to reconsider sending stranded travelers to this hotel.

After making reservations in advance, this hotel gave our room away and when we returned at one in the morning, they didn’t even offer to book us another hotel. After pressuring the front desk, they finally called a very sketchy hotel nearby and only compensated us half of our room value for all the trouble. I’ll have a hard time forgetting this experience every time I hear the name Wyndham. I WOULD NOT recommend this hotel to anyone. There are plenty of better hotels near the airport.

I want to give you no stars, but apparently Unilocal!Doesn’t allow that.
I haven’t even stayed here. I am currently holding a voucher given to me to stay here tonight as I am stuck in Atlanta, but you Windsor hotel/​wind am are not even picking up your phone, I have called 28 times since receiving the voucher. I don’t just want to hail a taxi there to find out you’re booked. This is piss poor service to not even answer the phone. I am staying on the line util I am forcibly disconnected.
I am not sure who your parent company is, but please be sure I will make sure to never give them my business again.
Thanks for the really miserable night in an airport due to your lack of professional courtesy and customer service skills.

My memories of this hotel are relatively fleeting, since like several other posters here this booking was a result of Delta’s incompetence — but, review I shall. I think this hotel might also be going through a rebranding — our hotel voucher was in the name of «The Windsor Hotel.»
The staff were super friendly and helpful when we called ahead to make sure they had rooms, and gave us very helpful directions about where to find the airport shuttle, which leaves like clockwork every 30 minutes. They also let us know that they were hosting a wedding reception that night, and they were kind enough to book us on the 5^th floor so we couldn’t hear the noise.
My only complaint is that the rooms seemed a little outdated to me.

After reading a few of the reviews, we were very skeptical about this hotel, and College Park altogether. We were also told that College Park is like the Compton of ATL. LOL! Let me say that I did not feel unsafe at any moment during our stay in College Park.
Ok, let me start by saying we found this deal through Expedia’s Unpublished Hotel Rates. I think we paid less than $ 40 per night! At that rate this hotel was an absolute bargain! However, our hotel experience was… well, interesting. The 24 hour shuttle was really convenient, and overall our experience was positive. On our arrival, we walked into the first room we had and the beds were not made. We went to the front desk, and they gave us a new room next door. The room was outdated, smelled like smoke and had two full size beds (which was kinda awkward since it was just my wife and I). My wife talked to the staff again, and they upgraded our room to something like 100 times better! My only complaint is that every morning the maids would knock on the door @ 7am asking if we were checking out. This became very annoying after the first time (we were there 4 nights). The other thing, every evening our room key wouldn’t work. Very minor and petty. Other than that, the staff was extremely helpful!
The shuttle drivers were cool, too. One of the shuttle drivers was jamming a «Young Money» mixtape complete with gunshots, and foul language. LOL! I thought it was very unprofessional, but hilarious! The shuttle drops off and picks up right where the MARTA train station is at the airport. The MARTA is really inexpensive, easy to use, and very convenient to travel anywhere in ATL.
During our stay, my wife forgot her iPhone in the shuttle, and the staff was kind enough to coordinate everything with us, and even shipped the phone to us in New Mexico. Again, excellent staff! Also, check out Spoon’s Barbecue next door, for some amazing Southern Mac n Cheese and very good BBQ. I give this hotel 3 ½ stars.

Flickering lamps, pubic hairs on the «clean» towels, toilet paper had not been replaced, hairs all over our bathtub, nasty grimy spots in the corners of the room, all set on a wonderful view of 15 lanes of interstate overchange and directly under the main flight path. Moving on, the hallways smelled dank and musty with a tinge of cigarettes, and our bloody mary drinks from the bar were made with straight Tobasco sauce. Whoever rates hotels needs to be fired on this one, next time we’ll take our chances on any other hotel in the area.

I’m not sure what all the other negative reviews or about. I found my stay here to be extremely enjoyable. True my circumstances around having to stay here were not the best. But that of course is not the fault of this hotel. Quite the contrary. They did everything they could to make my stay better.
The staff, both on the phone and at the desk, were friendly and helpful. The shuttle drivers couldn’t have been more helpful. I had to make several trips to and from the airport to retrieve and drop off lost luggage. And they were very accommodating. Their scheduled service runs very frequently, every 30 minutes.
My room was clean, large, and spacious. And the beds were so comfortable! I slept a lot better here than I do at home!
Yes, there was some aircraft noise, but it is after all, an ARIRPOT HOTEL! Honestly, I didn’t really even hear the flights at the night. Perhaps they don’t fly at night, or maybe I was just too tired.
I didn’t try the pool, or the restaurant/​bar.
The surrounding area may be a little sketchy, but I did not feel unsafe while walking to Burger King, or the little liquor store just up the street, or across the street to the Waffel House in the morning. I did notice a lot of police cars patrolling the area.
And the price was great! 69 bucks for a distressed passenger rate. I really expected a rundown dive for that kind of money. But it wasn’t rundown, or a dive at all!
I highly recommend this hotel, whether you’re a distressed passenger or not.

Great place to park if your traveling, but no way in the world I’d spend the night. Looks like a great place for a bachelor party.

I have lived in various hotels in Boston, Philly, and Atlanta for the better part of 5 years as a temp contractor… I only got to stay here 3 weeks, but Wyndham Garden Atlanta Airport South has been my most pleasant stay during all that time. The entire staff was absolutely fantastic… shuttle drivers, handyman, bartenders, and housekeeping. I cannot say enough good things about the people I have met here. My next gig appears to be Long Island, but I have really enjoyed Atlanta and hope to work it so that I can stay here again.
As far as the facility, it is about 7 minutes from the airport with shuttle service every 30 minutes. I parked at the hotel and took the shuttle to the airport’s MARTA station daily. MARTA Red or Gold lines run every 15 minutes, but I could just hop the first one leaving and get to midtown where I worked in about 20 minutes. The most painless commute I have ever had… no traffic, no downtown parking. So going to miss that!
The bed is outrageously comfortable… after sleeping on it a month I am spoiled. There is nice restaurant and bar downstairs (overlooking the indoor/​outdoor pool), with an ATM in the public computer/​printer room right off the bar. The room was clean, spacious, comfortable, with a flat screen TV, and a well lit desk for working on your laptop. Before I stayed I had read glowing reports about the complementary soaps and shampoo… I laughed… (turns out they do have nice soaps and shampoos).
During my stay, Unilocaled a few places… but there is a same day Wash & Fold service at the «Washbowl laundromat» and «Alexander’s Great Cuts» barbershop is in the same plaza right on the other side I-​85. There is a package store and Waffle House (24÷7÷365) across the (busy) street and a gas station right next door for re-​filling your rental car. Tons of food within walking distance, but check out «Spoon’s Smokehouse BBQ & Sports Bar», «Piccadilly Cafeteria», and «Deli Seafood» has really good takeout catfish. There is also Super Wal-​Mart about 10 minutes away.
This hotel had everything I needed on the property or within minutes… but I am going to miss that easy commute the most!

Rude desk person, one of the rudest I’ve encountered ever. I needed an early check in. It was after noon, and I asked if any rooms were cleaned. She said no, that they would not be clean until 3 p.m., check-​in time.
I asked again if she could check, because I had taken the red-​eye flight in and had no sleep. She again reiterated that the rooms would not be clean until precisely 3 p.m.
She then dismissed me. I went to the car to call corporate, who transferred me back to HER. She told me on the phone the same thing she told me in person. I called corporate again to thank them for not helping me, and while on the phone with them, the front desk manager called me.
I used call-​waiting to answer the phone. I said, «Hello?» She said very rudely, «Your room is ready.» No, she did not tell me who she was or where she was calling from. Just a «Your room is ready.» Click.
My head nearly separated from my body I was so angry.
The rooms clean and bed comfortable, but I would NEVER stay at this hotel again.
I only gave it a two star because of the rooms. The customer service stinks at this location, and corporate «can’t do anything about it.» Yeah. Thanks.
The aircraft noise is really loud here, as planes fly right over the building.

Unintentional stay here after our flight was overbooked.
I think the replacement lid on the toilet tank tank defined this property, it was there but kind if dirty and entirely the wrong size.
The backdrop of this hotel is College Park, a pretty rough area around the ATL airport. I really don’t recommend wandering very far off the property on foot after dark.
This hotel is old and a bit musty, but the lobby was clean, nicely decorated and had a genuinely friendly and helpful front desk.
Only one of 2 very sluggish elevators was operating on our arrival, hallways are hot and muggy, a security camera posted at each end. The room was large and mostly clean, bit of grime in the corners, on switches, and forget about brewing coffee in that gross little in-​room maker.
The bedspread which we immediately tossed on the floor had a big weird oil stain on it; do hotels ever wash those things?
On the bright side, I had a very restful night. The tiny convenience store across the parking lot sells all the junk food you need to make the best of your stay. The bed and linens were very comfortable, toiletries from Bath and Body Works. Surprisingly quiet for the location.
The small airport shuttle filled up quickly and runs every 30 minutes at the 15 and 45 of each hour Get an early start!

So this is my second time here. And I gave it 3 stars because I thought the service was good. Although I only sleep and relax here… Room looks clean and all… They got free HBO. Watching Despicable Me now. I’ve watched this before… But it was such a cute movie.
Internet is also free. Which is super nice… I can watch netflix or surf the net if I get bored!
I have had no problems here. I think the front desk is a little slow. But I think that’s typical… Other than that. I like the place…
The restaurant. I think it’s called Scarlett’s Restaurant… Their food is decent… Nothing to brag about… Tried the place twice… None stuck out and made me want to go back… If I come here again… It’d be because of convenience… (assuming I stay in this hotel again). The waitress/​waiters are very nice though.
Pricing for the hotel is very reasonable.

The front desk was the most inefficient process of check ins that I have ever seen.
I was sent here by Delta, when I was stuck in Atlanta. They had one 8 passenger shuttle trying to shuttle a whole plane of people to the hotel. After the first two shuttles, I gave up and split a cab with another fellow stranded passenger. By this time it was midnight and I was tired. Once we got the the hotel it was a 20 minute wait to check in. I imagine the people behind us could have waited upwards of an hour.
The next morning, it was a similar situation with the shuttle: One eight passenger van and 20 people that needed a ride to the airport.
Once I got to my room, I was surprisingly impressed. The linens and bed were nice and comfortable. The bathroom was clean with Bath and Body Works soaps and shampoos.
The rooms were nice, but the front desk does not know how to handle it when they get a crowd of check ins. Also, for an «airport hotel», the airport shuttle is not very timely. If you stay here, make sure you take an early shuttle… it’s a coin toss if you’ll actually be able to get in the shuttle you need.

So Ms. K. and I are on our way back from our honeymoon last weekend (yay, honeymoon! boo, returning from honeymoon!) and we have a (scheduled, but not wanted) 13+ hour layover at ATL. Seriously, Delta – you don’t have a *single* flight from ATL to PDX between Saturday at 7:45pm and Sunday at 8:40am?!? Not fun. Not cool. But we spent all our money in Aruba, so we didn’t have any cash for a hotel room.
Dad to the rescue! He and my mom (graciously) offered to get us a room for the night (unfortunately, after we had already spent about three hours at the airport, but gift horse and looking and all that). My dad is a Priceline fool, and he got us a room at the Wyndham through Priceline. I have no idea what he paid for it, but knowing my dad, it probably wasn’t too much (he *loves* to lowball Priceline).
The shuttle was only a few minutes late picking us up from the airport. It is probably a ten minute shuttle from the airport to the hotel. The front desk staff was friendly and mostly efficient.
The hotel itself is lacking somewhat in infrastructure. However, they have VERY nice beds and bedding and as has been previously noted, Bed and Bath products in the bathroom, so those are all good things. At the end of the day (or night as the case may be), we got a little less than six hours of sleep, but it was definitely more than we would have gotten on the floor of ATL somewhere and certainly was exponentially higher quality sleep as well.

If you read my review for the ATL airport, the you’ll know why I ended up here at midnight last Sunday. I’ll try not to let my awful airline experience color my rating for Wyndham though…
They have complimentary shuttles that run from between the airport and the hotel every half hour. So it was no problem catching a ride with a bunch of other unhappy travelers en route to an unexpected stay in Atlanta. Our driver, Stevenson?, was really cheerful and tried to make us peppy. He also provided a lot of useful information about the hotel and about preparing to catch the shuttle back the next morning.
This location is used to getting screwed-​over folk: they have toothpaste and toothbrushes in a jar at the front desk and emphasize that customer service is their goal. Surprisingly, the front desk folk weren’t too friendly. And we had a hell of a time calling from the airport and being put on hold with the reservations department only to be forgotten.
Unfortunately when we arrived, the restaurant had just shut down — though the bar was open till 1am. We got a room with a king-​sized bed for $ 59 (a distressed traveler rate); the regular rate was $ 86. Not a bad hotel at all, but it’s old and you can tell. The AC unit was really loud and rattle-​y, the ceilings are low, the TVs are old school box styles, the furniture is outdated — the couch was especially sad looking; didn’t want to sit on it!
The bathrooms do stock Bath & Body Works True Blue products, which was a nice refresher after traveling all day. And the mattress was actually really comfy. All in all, a pretty comfortable hotel but I’m not sure I’d pay the full rate for it.

No complaints about this hotel, especially because I picked it up on Priceline for $ 28 + tax! I had a 5 hour layover from 5am-​10am on my way from Las Vegas to Buffalo, and I was looking for a place to take a nap while waiting for my next flight. Wyndham was quick to pick me up with their free shuttle, and they had my hotel key ready for me.

Last night my flight was cancelled and the airline booked me at this hotel. The staff was amazing at handling the huge influx of travelers. They were friendly and prompt. The room was clean and comfortable and the amenities were nice as well.

Ok, I really wasn’t sure what to expect here. I picked this place because it was pretty inexpensive (~$ 75) and close to the airport/​where I needed to go. It looked old but I hoped for clean.
While the outside looks a bit old, the inside is newly renovated. Check-​in/​Check-​out was quick. My room was pretty good. Lots of little touches. Bath and Body spa soap/​lotion. «Be Well» pillow. Very clean =) Free Wi-​Fi! A definite plus!
Great place to stay.