Frankel Mid Atlantic Collision Center

Disappointed it. I had my car repair there. The spot that repair was great, but they damaged my rear bumper. When I drop it car off the car the rear side and side bumper need to be done. They did fix it nice. When I pick up the car I noticed my rear end bumper was all scratch up and the paint is cracked & falling up, I noticed to them. They said when I drop it up, the bumper already scratch. I just bought this car around 2 month and I know there’re NO scratch and paint peeling off. I’m 100% sure that scratch, paint cracked damaged while the car at the shop. NOT RECOMMEND AT ALL…

After writing a letter to management i was reimbursed the cost of the navigation repair. Still disappointed with the situation.

Would never take my vehicle there or advise anyone else to. I had taken my vehicle there to get repaired after a very minor collision (hood bent, fender scratched, grill damaged). I searched online for a reputable body shop and came across Franklin Mid Atlantic. They didn’t have any reviews but after going through their web site I felt confident in the work (especially since they offer a limited lifetime warranty which they don’t tell you is under manager decision) The body shop was quick to get me in and after a estimate I informed them that I had a aftermarket bumper clip at my house and if they wanted to just use the money (repair, paint, labor and materials) on the free part I would provide it and it wouldn’t be any issue to me as long as they painted it and if they wanted more money to paint it I wouldn’t mind spending the difference as long it was done correctly. They said they would do it and just use funds in the estimate to cover the paint since I provided the part. A few days later I received it back. After examining the repaired parts the fender had clear coat peeling off about a half dollar size and did a horrible job painting. The headlights were leaning down which come to find out were replaced with non OEM parts and it broke installation, There was overspray over my entire vehicle and they had the nerve to fight me on the fender acting like they could not see the dollar size amount of clear coat peeling. When looking at the rest of the vehicle the bumper had circles and waves and I could tell that they just did a scuff and paint job to try to make money on my generosity. They asked me to schedule another appointment and bring the car back and they would take care of it. On the next appointment when I got the car back again the fender had a smudge mark on it from one of their workers leaning on it, the lights were not replaced and the bumper was not touched. I was promised that they would fix everything and repaint the bumper that they don’t know how it even made it out the shop to make another appointment to get it repainted. On the next visit I reminded them of the situation dropped off my car and a few days later came back. The fender was fixed but the bumper was not touched again. When I asked for them to redo the bumper I was told that it was done the best it could the first time and that it will not be redone. They stated that this was a volume shop and they cant keep bringing my car in here that they are losing money. I stated if they valued quality as much of volume I would have been out of the shop the first time. Not only did they not fix the original bumper they charged the insurance company for it, and did a horrible paint job and I provided the part to! Disgusted with the whole situation I ended up just taking my car and now have to go to another place to get it fixed. This is such a horrible place to go and in the beginning they are nice to you to bring you in but then you are nothing once the money exchanges hands. I am just writing this review in hopes that you will not make the same mistake and take your car here. For I really spent a lot of time looking for a quality shop and got results like this. If you are like me and value your car look elsewhere. If you are someone looking to get a quick fix and drive a car that you don’t care to much about you still have a better option to take your car to Maaco then to let them touch your car.

a+ repair work. this is a high volume shop that does lots of high end car repair work.