A Secret Garden

My husband purchased flowers for our anniversary. A huge bouquet that was $ 200 plus with delivery. Within a week the flowers were not opening, and molding. Eight of the ten tulips didn’t open at all and were molding and the entire bouquet made my whole house reek. The roses didn’t even open, they just drooped and molded. I hadn’t even had them a full week before this started to happen. Very disappointed. My husband paid an arm and a leg for decaying/​rotting flowers. He could have bought me 8 dozen roses from Costco and they’d still be alive. The vase the flowers came it was chipped on two sides and had a huge scratch in it. I contacted the company and sent pictures, but because I contacted them a day after it had a been a week since I received them, they couldn’t do anything. The pictures I took of the flowers were 6 days into having them, but they still didn’t help my case. They asked what they could do since it wasn’t with their 7 day «refresh» policy. I said a partial refund to my husbands card. Instead they didn’t answer me for 2 days and sent me some more flowers. Not what I asked for. Very disappointed with this company. Advised my husband to not buy from here again. Will advise the many people he works with as well as the many people we know in town to not purchase from them as well… Save your money… Shop at Costco

Excellent service, beautiful sympathy plant, great Web site. I highly recommend them.
Thank you.

Pam did the flowers for our wedding and they looked incredible! She was always available to discuss the details and added last minute items without any difficulty. She also worked within our budget.
Thank you so much for making our wedding beautiful and memorable!

So I thought I would do something special for my girlfriend McKenna. We had a little argument and I wanted to tell her I was sorry and I love her. So I thought I would get her some flowers. I looked up flowers in Clovis. I found A Secret Garden. I went inside and was ready to buy something already made to take to her work. There was Nothing but one sad old rose in a vase. Very not impressive for my first impression of this place. Then I was met by some old lady that seemed to be put out by me asking for an arrangement to be made. It was like I was bothering her. Then the type of arrangement I had in mind was something big and beautiful. I offered her $ 50 to start. She described that kind of arangment as if it would be bla and basic. So I up sold myself to a $ 65 nicer vase which the lady couldn’t show me? Didn’t offer to show me anything. I asked when it could be done. She said later. I asked when specifically and she made a comment «I guess I could put all the other orders to the side to work on yours «she made it sound like since I wanted flowers now I would be making others wait. Felt uncomfortable and frustrating. Then I said let’s go with $ 100 arangment. Something really nice I asked. She then was ready to take my money. She charged me $ 116 or something like that with tax she said. This was at about 9am. Maybe a little after. I paid the lady and I asked if they could deliver this to a place about 50 yards from the flower shop. She told me yes and that it was $ 10 extra for that. She told me that she would take flowers out of arrangement to pay for delivery cost. It sounded like I will now be getting much less flowers? I was like ok then. No problem. I just spent $ 116! On flowers! That’s alot and I expect good customers service and a fantastic arrangement delivered quickly. It’s now almost 11am. I called to ask how it was going. The lady who I spoke with was on the phone I was told by another staff member and if I wanted my questions answered that she was the only person capable of answering them and just left me hanging. It was so retarded I was told that she would be on the phone for a long time and to call back. I thought wow you can’t just write a question on a piece of paper how long will it take to deliver the arangment? 1 hour? 45 minutes? 2 hours? The lady on the phone apparently is incapable of multi tasking while on the phone she’s not able to point to indicate when the arangment would be delivered? This place sucks at customer service and unable to give a straight answer. They all seemed to be put out as if I was bothering them with my questions and need to know when the flowers would be delivered. So far I’m regretting making the choice to go-​to the Secret Garden Flower shop in Clovis! It’s supposed to be a fun happy experience buying flowers for your girlfriend. I wanted flowers delivered as soon as possible so she could enjoy them all day long and feel special at work. So far nothing has been started so I’m going back and demand my money back and go-​to somewhere else. If it’s not done by the time I get there then im canceling the order. So I just called The Secret Garden to ask how many arrangement was the lady was very rude she told me that since I came in and when I place my order I changed my mind it created the delay is what do you mean change my mind I came in and ordered flowers and I asked her to deliver them and then she said well I guess you’re going to wait and pick them up but then you were going to deliver them I was like are you kidding me right now? She’s like yeah you were going to wait and have them made and deliver them yourself and then you made us deliver them and I didn’t realize I was making her do anything and then I asked her if I could see a picture of them wait until she brings them home but there was a big scandal with pictures and that she can’t do that with her personal phone because you know how scams go? And I was like no I don’t that’s totally ridiculous take a picture of the hundred dollar range but I had made and send it to me it’s no big deal and she said no we can’t do that was angry and told me that the arrangement would be there in 20 minutes this place sucks! I will never spend a dollar at this place again customer service is terrible you’re way behind in the times their old decrepit can’t think on their feet and I bet the arrangement that I paid over $ 100 for is going to suck this place is there is a negative 5 stars I highly recommend that you never go there

I love this gem of a place even as a guy. This is the definition of small businesses that we should support. It is a wonderful neat florist but much more than that. I stepped in due to the interesting yard that they had. They do not allow pictures in the store due to the intellectual property of the designs from the respective local artist. They display wonderful reasonably priced and locally made household items as well as small accent furniture. Since it is just made by local artist I guess you can literally say it is sort of custom made and what a better place to support

Used twice in the last two weeks.
Both times, i had a last minute order and on both, they delivered the flowers earlier than promised.
I know nothing about flowers but these lasted a week and a couple days. wife did the water thing, whatever that is.
the order process took a little longer than it should, but it was worth it to see good looking flowers at a fair price .
this is my new flower spot.

At my dad’s funeral the flowers that stood out the most came from Secret Garden. The arrangements were gorgeous. The flowers were freshly bloomed and generously packed. The customer service we received when placing the order at their shop was amazing. Everyone was very sweet and accommodating. There’s even a very friendly cat in the shop. My family will be going straight to Secret Garden from now on to order flowers for any occasion.

WOW!!! Great Job!!!
From me calling you guys up on a Monday morning needing flowers in an hour.
You made me exactly what I wanted at a fair price. I took one look at it and asked how long have you been doing this, because this was not made by a beginner. Looking around the store I wish I had more time to shop around. I did end up buying a really cool mango candle right next to the cash register. This was my first time in I will definitely be coming back again.

I went online to order flowers for Mother’s Day. Something happened and POOF my order was gone! I called A Secret Garden and was told that they did not receive my order. I told the lady I would go online that night and place the order. I went online and placed the order and their calendar said the soonest they could deliver it was Monday and this meant that my Mom would not have flowers for Mother’s Day. Then about five minutes after I placed the order I got a call asking me if I wanted to have the flowers delivered the day before Mother’s Day so my Mom could have her Mother’s Day gift. I thought they went above and beyond for me without my asking. A Secret Garden saved the day! Thank you!

Helpful friendly serivce. A Secret Garden met my request for great flowers with quick local delivery. Called a few of their competitors and got intemperate answers to my questions.
It is always nice to work with people who are nice to work with.

i had them do flowers for my wedding, (bouquet, bridal party, ect.) they were fabulous! my only reservation is that we told them our colors were teal, black, and white… and agreed to add very little purples and greens to make the flowers pop… and they added a ton of purple, and the flower girl’s head piece was all purple flowers. they were still beautiful though.
but all in all i love them and i will always recommend to anyone

I called IN ADVANCE regarding my daughter’s high school formal. I have been told that they run out of hands and time and can only accommodate so many people. Completely understandable. I told the shop that I would be in on a certain day and asked if I would be «safe» to order then. She laughed and said no problem. I arrived on the day given (1.5 weeks in advance) and was told that they only had white carnations – nothing else. I explained that I called first and she didn’t seem to care at all. Did I mention we are repeat customers? I panicked and had to quickly order from another shop I knew nothing about. (Turned out fine)
A Secret Garden was completely unprofessional and rude! There are MANY other local shops to do business with who do great work! We will not return!

I called to have a bouquet made for my best friend who just had a baby girl. Not only did they make a beautiful bouquet they added this sweet, pink, patchwork teddy bear! The bear was so sweet that it is now my friend’s little girl’s favorite toy to sleep with. I would use them over and over again! They were so professional and great to work with!

Excellent customer service! Beautiful place of business. The best customer service from a florist in the valley. Last year my husband got me a red velvet heart cake with roses on top. LOVED IT. This year was red roses in a vase with a boa. Absolutely beautiful arrangements!

Spent over $ 100 on a bouquet and the arrangement looked pretty sad. My 7 year old son could have made a nicer looking one. I called and spoke to the owner and she was RUDE. For a business owner that is just not acceptable. When you make a mistake, own up to it. Make it right. Don’t be rude to a paying customer! …Don’t waste your time or money here.

Pam is great to work with! She creates amazing work. You will not be disappointed!