Comfort Inn & Suites

Fine except that I can hear the person in the room next to me snoring super clearly… Weird! Other than that the hotel is nice though.

Clean and comfortable, things seem to be updated. There are several late night restaurants and convenience places around. I like that they have an indoor pool and gym at this location.

Unbelievably poor service.
I called the hotel to book a room. The lady at the reservation desk at 9:40 pm on October 17, 2015 was not helpful. She brushed me off. It was apparent that she is doing as little as she can get away with for her wage. She determined the room I needed and there was only one remaining. Then she said she would help me book the room but needed to place me on hold to look up some information on my «choice» account. The next thing I know I’m hearing an automated phone recording. I press the numeral for reservations and a man in a call center in India starts asking me questions. I’m irritated by the fact that there was no warning that I was being transferred. Next, this guy asks me how many adults. Ok. Two. Then, how many children. Ok. One. How old? 2 years. Next, he says I’m sorry sir I cannot book that room for you unless you get a pullout bed or a crib from the front desk. I said I don’t need either. My wife brought our pack and play. He responds, well then I can’t book this room for you because you will exceed the occupancy. I’m astonished. I said, «is this America?» Well then there is only two of us and no child. He says, but you just said you have a child. I said look, I’m trying to pay for a room. Comfort inn is still in the business of accepting payment for a room??? Why is this so complicated? I pay money for room… Ok? At this point I’ve been on the phone a while. At this point I’m thoroughly frustrated. I asked if he was in a call center in India and he said, «it does not matter where I am.» I said, yes it does to me and please put me on with someone in the United States. He transferred me to the promotions department. A man from the UK answers, but he at least lives in the U.S. He was really cool, but couldn’t help. He said the front desk of the hotel should be able to book the reservation, so he transfers me back tot the hotel. The lady answers and again, almost immediately says she is going to put me on hold again. I said «wait!» you are not going to transfer me back to India. She said I have to put you on hold and that is how we handle reservations. Then she put me on hold.
If this experience is any indication of the treatment I can expect from all Comfort Inns, count me out. There are seven other hotels within a couple of blocks of this one. The «choice» execs in their infinite MBA stupidity convinced me not to spend my money with Comfort Inn. Save yourself the hassle and headache. Call one of the other hotels.

Absolutely love this place. Nice and new. Comfortable rooms. Nice comfortable beds. Friendly staff. Great location. Plenty of parking. I would definitely stay here again in the future. Plenty of restaurants around.

Rooms here are clean and quite modern.
Stayed in a king suite. Fridge and microwave included. Bathroom was renovated as well.
Staff was attentive and a pleasure to deal with. Internet went down, called the front desk and they had it back up within the hour.
Not familiar with this area, but the location seems to be good. A few restaurants in the area, and if anything jackson is a 15 min drive away.
Lobby is in the process of being renovated and the breakfast bar was great.