Jos. A. Bank

Thank goodness for this location and for Mike our sales associate! Not to mention the wonderful tailor.
My husband needed to have some time sensitive tailoring done on a suit he ordered for a wedding he’s in as a groomsmen.
First pro: they assured us the tailoring would be done before the deadline.
Second pro: they realized quickly that the suit was the wrong size for him in the first place. Thankfully they had the correct size in stock, too!
Bonus: we got a great deal on a tux my husband was eyeing on a few days ago and at a great price!
We originally went to the Hoboken location to get the suit sized but I think we will be coming to this location here on out.

Regarding a recent purchase I made at the store in Clifton, NJ. I just want to inform you how TERRIBLE the process and experience was. I first purchased 3 suits on January 28^th for around $ 1200. The first two suits were fine but the third one was terrible. First, the suit had to be ordered to my size, which i understand. Then when i show up 2 and half weeks later when the suit is suppose to be finished tailored, it disappeared and there was no suit. Considering it was over 4 weeks after it arrived at the store. I spent 45 minutes waiting for a member to help me then choosing a different suit (not the same I originally wanted). When I go to pick it up a day after i was told I’m told its in another store, come back at night. I do not have all day to hang out at Jos a Bank. When I do receive my third suit, TWO AND A HALF MONTHS LATER from the original purchase, I am given a free $ 35 tie (yay!). This will be the last time I ever come back after spending few thousands over the years. Spend a little more and go to Nordstroms.

Mike was very professional and helpful. Took off 1 star because store is not that big and hard to look through clothes. Overall, great place to go to for suits.

I have never seen such great customer care as I saw at the Clifton location from Tasha! She is amazing and the reason I will continue to shop at Jos A Bank. After a problem with an order, she not only helped fix everything, but she went the extra mile that the situation was not just remedied, but that I was extremely happy.
I have never had such great customer service, thank you Jos A Bank and thank you Tasha!

I went here solely based on my curiosity over the «buy 1 suit, get 3 free» ads I’ve been seeing over the years. Normally, I’m a Men’s Wearhouse kind of guy, but even the best they do is buy 1, get 1 free.
I went in to this location around 8:30 on a Wednesday night and asked how the deal works. The suits range in price from $ 895 to $ 2195 so when they run the «buy 1 get 3 free» special, the three you get for free are the cheapest of the four.
I picked out four suits I liked, tried them on and got fitted, paid, and was out the door before closing at 9:00. Granted, I was the only customer in the store, but the customer service was friendly, helpful, and expedient.
Where this place bangs you up is on the tailoring. On top of the four suits, I paid an additional $ 110 just in tailoring. The breakdown is as follows:
–The hemming for each pair of pants is $ 12 (x4 = $ 48)
–The silicon creasing down the pant leg is $ 10 for each pair of paints (x4 = 40)
–The waist adjustment on each pair of pants was $ 11 (x2 = 22)
(In fairness, I had just come from eating dinner at Zinburger across the street, so perhaps my pants wouldn’t have felt so tight had I gone before.)
If you can find someone to do the tailoring for cheaper, it might be worthwhile, particularly considering they told me my suits wouldn’t be available until 2 weeks after the date of purchase. This is because my sales rep told me they’d be «sending off» my suits, even though they have signs in the store saying they tailor on site. A bit misleading, but it isn’t like I’m in any hurry. In the meantime, I’ll just keep loving the way I look in my suits from Men’s Wearhouse.