Faithful Companion Pet Cremation Services

I think this will be the saddest and most depressing positive review I’ve ever written. My furry cat family member passed away at the ripe old age of 19 without warning. It was a very sad day just like losing a human family member there are a lot of questions and worrying about what to do next. Most people that have never owned a pet will look at you very oddly if you bring up what to do with the remains of an animal. The vet we took my cat to has a bereavement coordinator (who, of course wasn’t in on the day I was there… just my luck) who helps you go through the steps. I picked this place because it was at random, however once I started talking to the gentleman that helped me, I knew I had picked the right place. I didn’t have a lot answers to the questions, but he was patient and I apologized for being a mess, but that was ok. If I ever have to go through it again, I would use their services. When I went to pick up my companion for the last time the gentleman that answered the door wasn’t the same person I spoke to on the phone, but was just as pleasant and helpful.

When my precious dog passed, the vet gave me a list of places to call for cremation. I didn’t know how I’d decide which one to use, but as soon as I talked to Paul at Faithful Companion I immediately knew who I wanted to have take care of her! He spoke with such compassion, and he took time to explain everything… even listening to my sentimental ramblings when anyone else would have rushed into the business details.
In terms of business details, they do set themselves apart in ways like picking your pet up within an hour of receiving the request, assigning one person to accompany your pet throughout the process, engraving of the box is included, remains are ready within 24 hours, and they encourage in-​person pickup out of respect for the pet (although shipping is available). Everything else seemed pretty standard.
I can’t say enough about their compassion, though! I really felt like they cared about my pet and about me!

My 11 year old dog passed away after battling cancer. We called two places to find out about private cremation services before finding Faithful Companion. Hartsdale Pet Cemetery in NY and Pets Rest in Peace in Secaucus. The guy who answered the phone at Hartsdale was very matter of fact, with no compassion whatsoever. At Pets Rest in Peace, the person’s attempt at compassion sounded forced and disingenuous. Anthony at Faithful Companion, however, was both compassionate and professional and treated us with the utmost respect, listening to our needs and explaining their process. Within a day of her passing, they were able to pick her up and transport her to the crematory. We met them there and were able to say goodbye and waited the 1 ½ hours until her ashes were ready to bring home. This was exactly what we needed. The facility was clean, private, and professional.