DeLuxe Formal Wear

Customer service is poor and selection is small.
The owner is an abrasive, ineffective communicator which no regard for the customer’s experience.
Example 1: an elderly man was trying on shoes with the help of his son. He appeared to be having a difficult time getting it on. The owner barks, «you know, it would be a lot easier if you stood up to put that on». It was clear that the gentleman was putting this shoe on while sitting because he was elderly and not that mobile. The right thing to do? If it would be so much easier/​faster to put it on standing, then maybe offer him your arm to stand up and lean on you.
Example 2: after the same patrons left the store, the owner said in front of me, «this guy’s wedding is at 5, and there are 6 tuxes that need to be picked up. Unbelievable!» I agree, those tuxes should get picked up but, its Customer Service 101 to not talk about a good paying customer in front of another.
Example 3: His son refers to him as the «expert» but instead of educating his patrons and helping them make informed decisions for their wedding day, he talks down to you. For instance: We indicated that we were interested in changing an order we placed the night before: black vest and tie to dark grey ones. He says, «I wouldn’t have even chosen grey in the first place. Grey and ivory don’t look good together.»
The night prior we were told to get ivory shirts to match the bridal gown. When we expressed that we liked the dark grey tux, no one said that that was a problem. However, after the order has already been placed, we’re told it was a bad choice.
What would an effective communicator/​someone who cares about creating a good customer experience say, «It looks like you guys chose the ivory shirts. Typically we don’t like to pair the ivory with the greys b/​c it doesn’t look as sharp as the white shirt does. Let me show you what I mean» (and proceed to show us the difference). Then explain, «So you have a few choices:
–if you don’t mind the dark grey and ivory together, then you can go with that,
— if you want to do white shirts instead of ivory you can do that (although if your dress is ivory… that may make the dress look dirty), or
— you keep the ivory shirts and consider a different colored tux.»
Instead, we left the shop for a second time, again second-​guessing the order because we were presented with the issue today that the shirts and tuxedos we selected, don’t match but not being consulted on how to remedy the issue.
Lastly, the owner’s son is an improperly trained consultant who while nice enough, also does not know how to educate patrons so instead doesn’t say anything OR if present, will defer to his father.