Hillside Nursery

I have been going to this place every summer for several years now however my most recent visit will end up being my last. Being someone that has worked in a retail management business that prides itself on excellent customer service, i wonder why I continued to go back to this place that is so incredibly lacking in good service. I went there late on a Sunday afternoon a few weeks ago and found that they had just closed. I pulled my car off to the side of their lot to look at the web site to find out when they opened the next morning. As I was doing that, the man that I believe is owner came past me and parked his beat up pick up truck close by and he and his passenger were staring at me as if I was about to commit a crime. Then off to the side the women that I believe is also owner came climbing out of the trashy wooded area behind the store and starred at me as if to say you better get off my property. I thought to myself jeez, she looks like she is about to pull out a gun and come after me. To be honest I really do not know why I used to always go back there. The women owner is probably the worst cashier I have ever encountered. She smokes in the presence of customers and often has food like a pizza sitting right there for her to chow down on. The only polite thing she does is say thank you. The place is rather dirty and on the inside area the shelves and some of the items are filthy and dusty. This is a family owned business which is the type of business I like to shop at but this place needs to take lessons in customer service. Perhaps they are satisfied with things the way they are but if I owned that place it would run in a way that provided much better service to customers and I’m sure the reviews on here and elsewhere would be mostly positive instead of negative. The worst part is when the owner responds to reviews in a way that almost makes it seem like she uses the excuse that they work hard 15 hour days and people should not give them bad reviews. So if you are thinking about checking this place out and you feel like quality service is important when you spend your money, go elsewhere. I found a family owned nursery called millers in Wallingford pa. It’s so much nicer and the service is great and the prices are very fair. Check it out!

Called ahead to check if they had a certain plant in stock. Was told that they did so I drove there only to find that they hadn’t even gotten the first shipment of them in (wasn’t like the last one had just been bought or anything). Couldn’t even take the 15 seconds to check on a plant?

AWFUL! So close to home… and yet so far from what I would want or need in a garden center. Unhelpful staff, everyone seemed more than content to stand around smoking while I needed help. Not one person was willing to stop what they were doing to assist a woman with a young child and a long list of items to purchase for a vegetable garden.
I vote with my dollar and took it elsewhere. The plants honestly didn’t look so great anyway, so I guess you do get what you pay for.
I won’t bother again unless they clean up their act (literally) and learn how to provide customer service.

This is NOT the place to go for top soil! I had 2 yards of «top soil» delivered, and what arrived was ROCKS and CLAY. After calling and trying to reach the owner for a week, I’ve given up. Joe, the owner doesn’t return calls, doesn’t return emails and doesn’t care. I sent pictures of the «soil» full of rocks and the assistant who answers the phone said that this was the only problem they’ve had in 30 years. If thats the case (which I doubt) then why not make it right? I wanted them to come and remove the 4 yards which I’ve paid for, and bring real top soil but after waiting for a week…
DON“T USE THIS NURSERY FOR TOP SOIL!!!

This nursery is less than a mile from our house, so it is appealing. We also enjoy supporting locally owned independent businesses. The nursery has a fairly good selection of the more common plants.
All that said, the rude smoking woman at the front desk is every reason not to shop here. In fact, when we visited today, not only was the woman smoking, but three male workers on the screened in shelter on the front of the business were smoking. It was totally gross.
I would shop at Home Depot and Lowes just to avoid the smoke.

Didn’t do such a hot job when I had them back. They sent guys who didn’t know what they were doing. Won’t be using them again.

If you’re looking for a variety of plants at a good price this place is for you. However, the employees don’t know the meaning of customer service. They are down right rude. Most plants don’t have prices on them therefore; you have to ask for the price. The cashier tried to overcharge me by $ 2. I will not be back.

Best quality and choice for your flowers and vegetable garden needs. Always a large selection.

I have stopped by this nursery a number of times over the past two years since discovering it and they always have a relatively good selection of plants and mulch. I really prefer shopping at independently owned shops over big box stores such as Lowe’s as I like that my shopping dollars stay in the local area. I am usually out this way on Monday’s as I have a standing appointment in Lansdowne so if you need anything put in your order. Today however I will be going to Bala Cynwyd and doing some shopping at Albrecht’s which is fancier and larger — it is the Main Line ya know? Hillside is very basic but the product is good. Also, they will load heavy bags of mulch and large plants in your vehicle for you which is a service you can’t get at Home Depot!