University Hospitals Case Medical Center

This has to be the slowest ER I’ve ever been seated in. My sister had a fractured nose and we were there 5 hours to find that out. I know most hospitals are cold but this place is freezing.

I am not from the Cleveland area but chose Seidman Cancer Center as my first choice to be treated for breast cancer. I was so pleased with my care and treatment that if I could give it 10 stars I would. I cannot say enough about not only the care but the genuine compassion this cancer center gives to the patient. The 80 mile trip each was was well worth every minute.

I am an alumni of CWRU Medical School and UH has always had a good reputation, but this was my first experience as a patient. My primary care physician referred me to see a medical specialist. Yes they have a web site, but requesting an appointment only puts you on their call list. You will get a call and if you don’t answer the tone of the message makes you wonder if they want your business. It took me three phone calls and three months to get an appointment. On the day of my appointment, I arrived at the Case Medical Center main entrance. I knew the room number of my office visit, and used my sense of direction to find it. No directional signs telling you where any departments are (except oncology). No signs telling you where your doctor’s office is. When I found the office, there was no indication what departments were at the office, no indication of which physicians were in the office. The receptionists were preoccupied. When they finally acknowledged my presence, they asked for my name (which they could not spell). They finally found my appointment, which they said had been cancelled. They said «it’s not my fault, that office is responsible for their schedule.» I was asked to sit and wait. After 10 minutes, I was told I could not be seen and would have to call to reschedule. I have been in the healthcare industry for nearly 30 years and this was easily the worst experience I have had. I am sure people have had great experiences, but my experience with the medical specialty department could not have been worse. I will seek my medical care elsewhere and cannot recommend UH to anyone.

I’m a UH fan. What can I say? I’m biased. My mom has worked here for 19 years and I really don’t have complaints.
On this visit to UH we were coming to see a friend who had recently had unexpected surgery. She had been in the ICU all week and was just moved down a level in the neuro-​unit. The floor secretary was readily willing to assist us with locating our friend. Our friend’s nurse even came down to meet us as the desk and offered to take our card and gift to her room. The nurse was very kind and thorough with her job. She was more than willing to help our friend order her lunch meal (she was a little drugged up and couldn’t recall how to do it.). As we left the floor the Secretary bid us a good day and safe travels home. I was impressed.
UH is a combination of new and old buildings. Outside of the new Seidman Center is the «Healing Garden». It is a beautiful space. There are benches and tables and chairs to sit and eat if you choose, or you can just sit and enjoy the space. In the center of the garden is a walking labyrinth that is meant to bring a sense of calm to you as you walk it. I enjoyed walking it and it didn’t take too long to complete. There is also a fun fountain on the side of the garden and the water changes it’s pattern.
I can say, I’ve received good care from most of the UH physicians I have seen and so has my mother. While I cannot speak to all physicians employed by UH, I would recommend you use your best judgement when selecting a doctor. If you don’t feel comfortable, find a different one. There are plenty physicians out there and you should never stay with a doctor you don’t feel comfortable with. UH is one of the top hospitals in our region, I think you’ll find it a good facility should you or a loved one ever need their services.

Headquarters facilities of Case Western’s University Hospital system. Hard to review the entire structure and services in one review as each department has its own personality down to the professionalism and bedside manner of each caregiver and administrator.
In general, I feel this is a world-​class facility in terms of medicine specialties present, the wide variety of complex medical services rendered, layout and functionality of the buildings (despite the many years of continued expansion and merging), and the general perception of cleanliness and equipment health.
I’ve had wonderful customer service from caregivers in many departments. I’ve also had the occasional substandard customer service from a doctor and nurse — but this is not the norm in my experience. Unfortunately, if there’s any attitude or disservice to be expected, it’s usually from the non-​caregivers such as the cashier/​parking office and financial/​administrative personnel.
While I’m actually a Cleveland Clinic patient now (long story due to an UH oncologist who I felt was unprofessional), I continue to volunteer my time at one of the departments here.

The Doctors are a joke, They can care less about your treatment after you leave. The support staff are rude when you call. Doctors do not return you voice messages or emails.

Ive had clinical experiences and have also been a patient at UH and can honestly say they have given me the best treatment in all aspects. I was sick for months and UH finally straightened me out. I had complications after a gallbladder surgery done at Medina Hospital and it took months of bouncing around CCF facilities before finally asking to go to UH. I did my practicum in their Mac House, which was a wonderful place for labor and delivery! Their med-​surg and specialty floors have also left me feeling very positive about them. I will definitely see them in the future for my healthcare needs.

This hospital has a caring and curtious staff! I received wonderful treatment from Doctors, Receptionists, Medical Technicians, and Nurses. It is also one of the most advanced medical facilities I have visited.

The new Cancer Center is Beautiful… The Architecture is very Holistic and Relaxing. The Lerner Building is Beautiful, also. Great Staff, very professional and friendly.
Enjoyed lunch at Wolfgang Puck Express, located inside the Cancer Center. Their Brick Oven Pizza may be the best on this planet… Simply Delicious!

Fantastic, world class care to rival the Cleveland Clinic. For betterment of Cleveland — healthy people, healthy economy, one Cleveland!
The new Seidman Cancer Center on Euclid and the new Ahuja Medical Center in Beachwood are gorgeous, world class facilities. Rainbow Babies provides one of the top ranked neonatal care programs in the world.
It’s difficult to review a system that provides truly unwanted and undesirable services; however, illness is a part of life. And UH helps us overcome and cope with that unfortunate reality.
Grade: A