United Club

The food selection has markedly improved. There are no much better options to choose from which rotate during the day.
The lounge itself appears much cleaner and more inviting than the last time I visited.
Staff was friendly and helpful.

I feel like a broken record with United, seems they really need to change out the leadership across the board. Nobody in the company must visit the competition. Centurion Clubs, Lufthansa Clubs, customer service, cleanliness, food options. It really is amazing, its to the point of being comical.

Great United Club. Has a large bar area, a media area (with a ‘theater style’ seating set up), desk area, and quiet area. They also have a few conference rooms (which I didn’t use). The bar area is probably the most impressive one I have been in to date. Seats about 12 at the bar and has 6 bar height tables is the area.
The booze selection is also quite good (you can tell I’m a drinker — blame my Irish/​German heritage). First United Club where I have seen a plethora of cordials and a lot of the top shelf liquors.
Only downside — the food only consists of bar snacks (snack mix, pretzels, cookies, cheese, carrots). Would like to see more variety, but this seems to be the norm in the U.S. (European airline clubs are a bit more food heavy).

Nice place to rest prior to getting on your plane. I always relax and get some work done here. Staff is very friendly and makes my time there pass quickly. Nice people at the bar.

Compared to LAX, this location is slightly better. They offered the same things: complimentary snacks and beverages, free and reliable wi-​fi, clean restrooms and comfortable seating. The employees at this lounge were much friendlier than at LAX, so I was able to award this location with all 5 stars! Customer service counts! Thank you, United Club, for offering great customer care and a relaxing atmosphere. I thoroughly enjoyed my experience!

Perhaps not the nicest United Club I’ve ever been in, but… you’re still getting free snacks, drinks, and wi-​fi so I can’t see why you’d complain. There’s ample seating and outlets a plenty, and there’s not much more I need when I’m waiting for a flight.
And to the complainers out there… remember that you could be sitting at your gate, instead, fighting over an outlet, listening to children screaming while in a sticky chair.

Theater, «free» food & coffee, endless endless laptop stations, comfy seats, space and privacy!
It is non-​smelly. Looks great. Clean upscale bathrooms. The space is free to use if you’re a United Club member, flying business class or premier access. Otherwise, it’s $ 50 at the door.
Yes, I can live with this…

Conveniently located close to the united gates. The club is clean although a bit small. Some excess chairs that could be reduced to improve open space.

Spacious is the only positive thing I can say. Smells like cigarette smoke. Gas stations have better coffee. Seriously if you’re going to have a place for weary travelers, top 5 focuses should be on offering good coffee. Bagels I suspect are thawed frozen variety, definitely generic brand. Gross. Bananas all brown. This is at 7am.
Woman at pre-​entrance area was rude, service staff inside mediocre manners. Once you entered though I will say woman at service desk was very pleasant.

I like this club lounge. Its very clean. The people that work here are super nice and helpful. There’s a good drink selection and the snack are always kept full. Its kind of tucked away but I like that as it keeps it from getting too crowded.

This is my favorite United Club. It is roomy and not too crowded and it has lots of electrical outlets. Otherwise it is like other United Clubs.

They’ve added a log in page to their wifi. Yeah, they suck and they waste your time.
The addition of so-​called premium spirits, adds to the frustration of trying to get a drink at their bar. The bartenders don’t exactly move with a sense of urgency, and half their time is dealing with bar tabs and the cash register.
Take a nod from Delta and offer the non-​alcoholic items as self serve.
Cleveland’s United Club has joined the newly merged airline in their race to the bottom. It’s symbolic of the failure of integrating operationally broken United with the once great products at Continental, all by a Continental management team more in tune to spreadsheets than real world results.
«Hey you over-​entitled Clevelanders, United here, you’re just lucky you still have this crappy club we’ve given you!»

Nice United club.

I like to travel… a lot… and usually I’m running off to the airport right after work in time to sit at the gate for about 20 minutes before my flight boards. But, on days where I know I can get to the airport with enough time to make a trip to the United Club worth it, I definitely am sure I’m at the airport early enough to relax in the Club for a bit.
This particular club is always clean, quiet, and the service is always wonderful. The bartenders are wonderful, make the (free) drinks strong and are always fun to talk to. Like any club, they have various snacks available for you to enjoy, and the wonderful staff always ensures there’s plenty out. They are always coming around to clear up any unwanted dishes/​glasses that are left on tables — the place is kept up really well.
The friendly lady at the front desk can give you updated info on your flight if you’re delayed and what not.
It’s located at the end of the C-​terminal, kind of by gates C-​19 through C-​22 (close to the McCalisters). I wouldn’t necessarily agree with the other reviews that say it’s hard to find as there are signs that lead right up to it, but it IS at the end of C– so it’s a walk if that’s not close to your gate, but this is hardly a massive airport, so it’s not too bad, IMO.

«Free» well drinks and price point wines make UC worth it considering that we usually spend over $ 100 at any random airport bar before even leaving the ground. God forbid you ever get caught in an airport without one of these clubs while waiting for delayed flights. (I am talking to YOU, ORF).
I kinda wish I were a bartender here…

Very nice club, as United Clubs go. Lots of space, many seating areas, much quieter than sitting out in the terminal.
Some free booze available but also free sodas and juices. If you don’t like the free options, paid premium beers and wines and spirits are also on offer.
Free wifi seems faster than that out in the terminal.
As is normal for United Clubs, there are some snacks available. Wrapped packets of cheese, crackers, ranch dressing, salsa, carrots, dispensers loaded with yogurt raisins and some salty things, plus packets of Milano cookies. You are not permitted to bring your own food into the Club.

I’m in this club a dozen times or so a years long walk to get there right past the turn to go to D Concourse almost at the end of C but always enjoyed my time there friendly bar staff

We were able to get in due to some free passes we got with our United Explorer card. I am not a very frequent flier, but could easily see how this could be a nice place to kick back and chill. We went early in the morning. Free coffee, tea, and bagels. Somewhat difficult to find a place to sit. More seating would be a definite plus.

The United Club in CLE airport was hard to find and at the very end of the terminal.
That said, service was quick and friendly.

This location used to be a Continental Presidents Club — it has been converted/​renamed to a «United Club,» as part of the United-​Continental merger.
This is one of the nicer United Clubs I’ve been to. It looks like it’s been recently renovated. It’s fairly large, lots of seating and nooks to spread out in. It was nice being in a clean, modern Airport Club. Lots of electrical outlets, snacks, and comfortable seating.
One thing that needs to be improved is the Men’s Restroom. It’s in rough shape and needs a major overhaul.
NOTE: I’ve submitted a correction/​update to Unilocal to update the name and address of this listing — their first reaction was to ignore the submitted update and lock the fields in question. I’ve re-​submitted — hopefully it will be reviewed by an employee who is not lazy and actually has the capability to verify the submission and make the necessary changes.
Correct Listing Information:
United Club
Cleveland Hopkins International Airport, Concourse C
5300 Riverside Drive
Cleveland, OH 44 135