The Residences At 668

I lived at 668 a k and d building for 5 years. They allow you to pay your rent online but it must be set for a certain duration. If you set automatic payment for 12 months. It will not gp through on month 13 and on the first day of that month you will receive an eviction notice thretening to evict you in 24 – 48 hours because your rent is late. Even though you renewed your lease and have been using their online payment that did not remind you to update it.
When you move out they will charge you additional for cleaning fees no matter how much effort you put in to cleaning before you move out.
If you call to complain they will refer you to a resident resolution line which gives you a voicemail suggesting you send an email to
which is a dead end email that gets returned to you.
I do not recommend renting with this company.

Do yourself a favor and look elsewhere. The management that runs this is awful. I put in a maintenance request over a month ago due to water damage and the problem is still not resolved. We have a bigger problem now as there is mold under the tiles. The cleanliness of the common areas is also lacking. For a place that labels itself as luxury apartments, it’s anything but. They cut corners on several areas and install low grade flooring and fixtures. There are several other places near by that I would look at first and can’t stress enough that this place is not worth the money.

We lived in a two bedroom/​two bath apt. in 668 for just under 2 years.
Pro’s: Great location, nicely maintained public spaces, new appliances, nice neighbors, preferred employer program. The security staff is friendly and lovely. Titans gym accessible without leaving building.
Con’s: Terrible customer service by management, monthly parking is expensive for a poorly kept garage, no grocery store nearby (soon Heinen’s will be there though), often stuck in lengthy sporting event traffic trying to get into garage
On a personal level, I gave this 1 star because the cons far outweighed the pros. I’ve lived in many apartments and this was by far my worst experience. The office staff/​property manager didn’t return calls/​emails in a timely manner, if at all unless it was to their benefit to do so (ex. we expressed health concerns when we had a moisture buildup that turned into a mushroom in the corner outside the shower). Repairs more typically took a while to addressed (ex. broken grout/​tiles from a previous renters water issue took multiple visits and months to get fixed with tiles that don’t even match the others), or were not addressed period in at least one case (ex. our dryer took three runs to dry and they never called in someone to address this after numerous requests).
Sometimes, our needs were addressed just not consistently. What made it so stressful, is the constant babysitting and following up to get things repaired and completed well. In addition, we’d been out for months (and paid ALL our bills) and hadn’t received our security deposit back after multiple requests. We also had collectors after us for close to $ 400, for a bill that I can’t get any response on what it is after at least 5 attempts to contact the staff at 668. (As an update, after months of calls, emails, and a collector contacting us we were able to get our money back)
My point being– the staff is very difficult to work with IF/​WHEN you have any type of a problem arise. If you have no problems, you’ll likely have smooth sailing.
It’s a shame that customer service is so poor given the location and beauty of the apartments, because it would otherwise be a great place to live! With all the options to live downtown now, however, I don’t know if I’d look at this place and deal with the added stress.

How is there not a listing already for 668? I’ve lived here for almost a year and a half now and absolutely love it. I literally fell in love with this building just by looking at pictures and their website online. Once I visited, I knew this was the apartment for me. It’s in the heart of downtown Cleveland — and convenient to some pretty amazing things. There are SO many bars and restaurants within walking distance. East 4^th street is right around the corner. Warehouse district is across public square and a brief walk (or a short cab ride late at night when you may not feel the safest walking alone). Horseshoe Casino is 2 blocks away. Progressive Field and Quicken Loans Arena are literally in your backyard and Brown’s Stadium is maybe 6 blocks away.
I promise… I don’t work for 668 or K&D… I just live here and love it! Can you tell? Anyways, the things that attracted me to the building were of course the location… the fact that it had granite countertops and stainless steel appliances, and the fact that there was a washer and dryer in each unit.
If you work at Cleveland Clinic, they’re a preferred employer so you get a 2.5% discount on each months rent and a decreased security deposit, which is super nice. I’m sure there are more — i think UH is too but I just know about CCF since I work there.
There is 24 hour security on site, which makes me feel pretty safe (with the exceptions of the times the security guards are just smoking outside or watching TV in the leasing office) but for the most part, they are sitting at the desk and are looking out for ya! George is definitely my favorite! He is SO friendly, helpful (will grab doors for you when you clearly have a lot in your hands) and will make conversation and actually WANT to hear about your day!
The property manager, Jill, is AWESOME. So HILARIOUS and super friendly. Any time I’ve had an issue, I’ve gone to her and she’s made sure it has been fixed very promptly. Maintenance people are wonderful too. If you put in an issue, it’s (USUALLY) resolved within a day. I did have an issue with my blinds that went on for months but when they realized it wasn’t followed up on, they made sure they fixed it right away.
Within the building, there’s Titan’s Gym — a full-​size gym that is 24 hours and has outside members as well. The first year of residence, you get free membership then you pay monthly starting your second year. I’d say that’s a GREAT deal! Hodges is right downstairs (which is OK. but I love their patio). And, across from Titans on the prospect side is StoneTown (used to be Nexus Café).
The only thing I’d change about this place would be my floor plan. There’s only one set of big windows to the outside that I can’t even open in my living room. It’s usually not an issue, except the ventilation isn’t the best. But, summers definitely allow for low air conditioning bills since the sun isn’t beaming into the whole apartment and spreading heat!
Overall, I love this place. They usually have a huge wait list, so be sure to get on it asap if you are even remotely thinking about living here.