The Home Depot

I have spent a lot of time at this location since I bought a house last year. There are some pros and cons.
Pros:
1. Credit card, with free interest on purchases over $ 299. There are different levels.
2. They always have what I need, for a good price. If they don’t have a item, then will tell you what store closet will have it. Only had to go to another Home Depot once.
3. They have a great return policy. Never have had a problem. They always made me happy. (I work retail so this is a big deal for me)
4. Great deals!
Cons:
1. Their garden center. The flowers look wilted and not taking care of. They need to deadhead. Also when you water flowers, you should water them at the base not just over head.
2. Employees instead of saying that they don’t know about a product or have advice about projects they just lie to your face. I was sold wrong stuff and my parents were sold wrong stuff for projects. I always like to come prepared, or I just google it. Not all employees are like this through.
Home Depot is my second home. You should make it yours too. You walk in needing one thing and come out with a cart full.
Pros outweigh the cons for me.

What gets me every time I come to this Home Depot is how courteous and helpful the staff is. As a new Cleveland home owner, I appreciate this as it seems like I’m here plenty of weekends. My girlfriend and I partook in a home electricity workshop that was solid on the basics. When we had keys cut to work two doors, also a smooth transaction. What more can I say? They’re well stocked and in a centralized location on the Westside. Stop in.

August 9^th I went to this store and sat down with the person I thought knew something about flooring but I guess he was just the dude that sits in the seat at the flooring desk. I took a sample piece of engineered wood flooring and said this is what i want but in a darker color. Mr. #knownothing says ok I’ll order everything you need and long story short 11 days later I get the call that the order is in.
I go to pick up my order and the «customer service» rep says here’s your order and its shrink wrapped to a pallet with banding on it and not one employee I asked could cut it open for me. I wrestle these boxes from the pallet to get them home and realize my order is wrong. The material was not even close to the sample piece that was referenced. I called the store and kept getting passed to someone else so I just waited to talk to someone when I was able to get there after work at about 4:30pm.
What was surprising to me was that i asked to speak to the manager and he just blew my off over the phone with the worker who was helping me. So I explain to a few employees what happened and when they realized who ordered it they thought it was funny as if it was a inside joke that he always orders wrong. I asked these employees to speak to the manager and they tell me he left the building so they call the next person in charge and as the story is being related they present it to her as if I ordered online by myself and I did something wrong. She basically says you’re on your own and hangs up. I now have to hunt this person down and after explaining to her for 5 minutes what happened she reluctantly offered 10% off.
So at 6:30pm (2 hours later) I have a new order that will hopefully be here by September 2 which is 25 days later and a 10% discount on a floor that was almost double the price of the first order because the original order guy Mr. #justsittingthere#knownothing quoted me the wrong price also.
The only thing kinda good about the whole process was the fuel perks after buying gift cards.

All I’m saying is, don’t go in and expect to spend less than $ 100. It’s like the Target curse. Go in for a plunger, come out with $ 100 worth of cleaning products and LED solar lights for the front walk. I’m a sucker!

The Home Depot on W. 117 /​Berea Rd. is bizzare. I should bump it up a star for being so weird inside, but it really does kind of suck.
I really don’t know why I’m reviewing this place, it just popped into my mind and I began to think about how strange it is. I think it’s because when you first walk in you see a lot of people, but where you start to really become aware of the surroundings about 20 paces in, it becomes a bit of a twilight zone.
I’m always looking for weird sized nuts and bolts for various things and I never get any help, so I bring what I’m looking for usually. If you’re looking for an employee — forget it, better chance of me flying to the goddamn moon than finding a useful employee here. The key making stand is usually abandon, the lights/​lighting section looks more like a modern art display because NOBODY is ever there and the psychedelic layout all on it’s own is kind of interesting. Every time you’re looking for an employee they’re rounding the corner of an aisle to escape you or they pretend like they don’t work there. I’ve had people come up to me and ask for help, and I’m not wearing any orange.
It’s strange, you’d think middle aged dad’s and wasted Cleveland bar dudes would really step up to a job like Home Depot. They work on their deck all summer, fix shit at home and get stoked, and like to trick out their floors with nice tiles and stuff — but nobody here seems real psyched to be working. You’d think all the dudes would be like Hank Hill or Tim Taylor from Home Improvement — ready to assist in anyway, or perhaps even getting into optimal tiki torches to keep bugs away for your next summer patio rager. No dice.
I don’t really know much about handyman stuff, but the place is pretty deserted so it’s fun to walk around and pretend that I do. I’ll get deep into the wood zone and pretend I’m thinking deeply about which ply to choose, or pretend I can actually afford a shed and walk around in one of those. Or sometimes I’ll just look at electrical stuff like I actually have the knowledge of how to install a light fixture without zapping myself Clark Griswold style. I can’t do any of those things, however it’s fun to walk around the place because it’s pretty isolated and calming.
This review doesn’t seem that bad, but when you leave and exit out of the post-​apocalyptic parking lot you kind of think to yourself that that place sucks and that the hardware stores you used to go when you were a kid were a lot cooler.

I generally agree with other reviews of Home Depot – it’s usually hard to find an employee when you need one, and when you do, they might not be able to answer your question.
On the 4 occasions I have visited this particular store, however, that rule has been busted wide open.
1. Every time I have been wandering around, there have been friendly employees to greet me and help me find things.
2. The tool rental department is outstanding. There is a guy there named Rock who was of particularly specific help to me. I am in the process of refinishing a hardwood floor for the first time, and Rock happens to be a 28 year veteran of that business. He got me set up with the right tools, gave me some really great pro-​tip advice, and was on the other end of the phone when I called to ask his advice.
Instead of spending $ 3500+ on the 5 rooms I am refinishing, Home Depot is helping me to git’ ‘er done for under $ 1000…That means so much to me, and I’m so pleased that I don’t feel like a total newb lost in the woods after speaking with Rock.
3. The folks in the paint department were also very helpful when it came to choosing a polyurethane and stain for the floor, as well as giving good instruction on how to put the stain down.
Nuff said, if you live in this part of town, make the Berea Rd. location of Home Depot your bigbox DIY store of choice…
Minus one star because the store is not necessarily laid out the way my mind thinks it should be, but otherwise, just great!

Unfortunately, I have to somewhat agree with the other Unilocaler, Scott D.
For the most part, I try my hardest to shop locally for what I need, but sometimes you just need to grab a few things quickly in one stop. Well, last night I needed a circular saw… and it was Sunday at about 5PM. Needless-​to-​say, I needed the saw quickly before all shops closed up for the day.
Home Depot definitely pulled through with 1) being open and 2) having the saw I needed for a great price. Hello, $ 39!
Other than that, the visit wasn’t so great. I wandered around looking for the saw and eventually, I found it myself, without any assistance from anyone else. I then proceeded to stand there, staring, hoping that someone would come over and give my some advice on the saws, differences between models, tips, anything!
Well, after standing there for a really (really) long time, someone did end up helping me – but it was another customer! He was walking by and told me he had purchased the same saw I was looking at and it worked great for just your everyday, typical home projects. That was all I needed to know and that guy’s advice was the only reason why I ended up buying the product. He even gave me other tips that really helped me with what I was working on!
I then scooted to the self check-​out, making about 15 middle-​aged men stand in horror as I frolicked with this circular saw through the store. What’s sad is that I was in, helped and out without any interaction with an employee, although I could have really used some.
I will also say that in the past, when I was «helped» it was by people who had no idea how to answer my questions. I wish they hired people who actually knew how to do projects and could give you real world advice on how to tackle your home improvement ideas. I’ve literally asked 6 different employees the same question and got 6 different, confusing and wrong answers.
*Sigh*, what a bummer.

Honestly ive never had a problem at home depot but i have a wide experienced background in home repair so i dont generally need any help. On the other hand i have tons of problems at lowes. Home depot also sells returned paint and carpet remnants which is really handy. Idk if Rick B still works there but he’s always the right guy to talk to.

In response to Home Depot contacting me:
I was actually in the plumbing dept. To be honest with you though it seems that the overall knowledge of the store has dropped greatly. From information to the products to just general store knowledge itself. It would be nice if you guys actually got back to hiring people in the know. People who have actually used the stuff they sell. That was one of the good things when the store first opened.