Worst service ever! Please do yourself a favor and go to chipotle, penn station, or five guys if you’re hungry and in the steelyard commons area. I normally love Taco Bell and don’t care about the quality of the service, but even I couldn’t get over how bad this place was. The workers are extremely rude and they take FOREVER to get you your food. In the drive thru, it took over a half hour with only 4 cars and barely any more customers inside. Then the cashier didn’t even have the decency to say anything or look at me. He just put his hand out for my money while laughing with his coworkers, then handed me my food again without looking at me or saying anything to me. I don’t ever write reviews for fast food because I figure they all are about the same and you shouldn’t expect much, but this Taco Bell set the bar for the absolute worst service. On top of a ridiculous wait and rude service, when I finally got to eat my food it was cold and very poorly made. My loaded potato grilled had rock hard potatoes, gross bacon and barely any sour cream or cheese. It was so dry it was almost inedible. My frito burrito wasn’t terrible but it definitely wasn’t as good as most that I’ve had. To sum it all up, an extremely long wait, rude service, and cold and poorly made food all motivated me to write this review to try and save someone from wasting their time and money at this establishment. Please take my advice and avoid this Taco Bell like the plague!!!
Kevin T.
Place rating: 5 Cleveland, OH
Legendary drunk food that isn’t so great sober, Taco Bell is the epitome of American frenzied consumption. The Steelyard location gets a bad rap, but I’ve always found it to be just what I need on a cold winter night. As a vegetarian, I’ll order traditional menu items with beans instead of meat and if I’m feeling frisky, I’ll have them add rice too. These bizarre demands don’t seem to bother the employees. Drive thru service is usually fast and orderly. The crunchwraps are always perfectly shaped(I keep a small collapsible ruler in my car door in order to measure) and served piping hot. New items show up on the menu with frightening regularity and I eat all of them, savoring each luscious bite. The cheese stuffed taco shell they are now touting is one of the most unholy, decadent, and scrumptious creations ever devised by modern man. Sure, it all gets cold a little fast, and the spice level is nothing compared to Chipotle, but dollar for dollar, T Bell is the best fast food around, particularly for vegetarians.
Kyle M.
Place rating: 1 North Olmsted, OH
My experience was awful I went in the morning to get there breakfast item’s and they they were rude about tvthis to I was ordering and they said they didn’t have enough hash brown to supply all those items and then they said they didn’t have eggs are you kidding me. So I went to dinner for it and the customer service was awful and the food was bad too I would not recommend this taco bell yo anyone. I wish corporate could fix these issues and make this taco bUnell better. Also I was sitting in drive thru for 30 min that is crazy
James D.
Place rating: 1 Cleveland, OH
Worst experiences in the past week ever. I waited in the drive thru over 20 minutes for a Boss Nacho and then today walked in and kept being told 1 more minute. After over 5 minutes of waiting and having workers laugh about it I LEFT. Also it should be noted one cat went through the drive thru.
Wafa I.
Place rating: 3 Grand Island, NY
I don’t eat a lot of fast-food but I got a craving for Taco Bell when I was reminiscing on my undergraduate college days. Over to Taco Bell I go. This is the closest location to me, hence why I came here. I went through the drive through, and it was a little slow but eventually it moved. It’s been about two years since I’ve had this stuff so I asked the girl behind the mic what she would recommend, and I went with her recommendation of the Dorito crunch thing? I also ordered my all-time Taco Bell favorite– the cheesy potatoes(if you haven’t had them, you are not real). The girl was sweet throughout, and when I got home which is a short 7 minute drive, my food was really cold but even worse, the potatoes were actually rock hard, well half of them were. They’re not normally supposed to be like that, which made me sad but what can I do. Overall a good, convenient location with many other establishments such as Target, Walmart, Burlington Coat Factory, Aldi’s, etc. If I go here again, I will check my food before leaving.
Chandler M.
Place rating: 5 Bucktown, Chicago, IL
first trip through was so fast, with a line of four cars in front of me. as soon as I pulled away I realized I had forgotten to add my friends order so I got right back in line, which was double in size. I couldn’t believe that I was through that line within the time I could eat my bean burrito! The girl working the window, Monica I believe, was very pleasant and served me with a smile. I wish there were more Taco Bells in Chicago, especially ones with service like I received here!
Anita T.
Place rating: 1 Cleveland, OH
Horrible! Takes forever we have been sitting here for 20minutes and still waiting! This is the slowest fast food ever! We only ordered 3tacos and a Dr. Pepper! Officially 30mins later food was acquired at 9:29pm. #smh
Mike N.
Place rating: 3 Cleveland Heights, OH
A new location, with your typical Taco Bell menu. The biggest challenge is getting in and out — Steelyard drive is divided by the entrance, so you may have to take a long way in and out. Overall, a good place.
Allison K.
Place rating: 3 Cleveland, OH
Clean. safe. the food is always well-prepared. although everytime we go they have a new cashier. and there ain’t no better way to confuse a new taco bell cashier than to have a vegetarian and vegan walk through the door and order stuff on the menu they didn’t even know was on the menu. apparently the cheese quesadilla button is really hard to find.
Nyron V.
Place rating: 5 East Harlem, Manhattan, NY
Whenever I’m near Steely Dan(as we call Steelyard Dr) I gots to ring the Bell. I love the Dorito tacos. One of the best things the Bell has come up with. Also the crunchy beefy burrito with all that cheese. MMMMMMMMM! I love going to this Bell because the service is prompt, the food is fresh, and it’s truly one of the cleanest establishment I’ve ever eaten at, and trust me, I know clean because I was in the joint and had to be the one cleaning the cafeteria and I also worked as a janitor in the Woods of Ingle so when Nyron says clean, you can take it to the bank. I also love that the soda is mixed right. That’s a big pet peeve of mine, if they don’t have the mix right, like too syrupy, or too watery. Well, trust me, you won’t get Aunt Jemima or Perrier when you order a Pepsi at this Bell. But one of the main reasons I love this Bell is that it is next to a big ass parking lot where I can dock my land yacht, my 1971 Hulk green Eldorado. It got gold rims, chain steering wheel with zebra stripe, and cheetah interior. This car is a magnet for Swedish chics cause all they got back home is ABBA and dudes with bowl-cuts who drive SAABS and Vohoes and are sensitive and into emo shit like Chris Gains and Robert Morrisey Cure. I got a badass stereo and I bump old school baby baaaaby. Aiiiight? Peace!
Cami T.
Place rating: 5 Cleveland, OH
The new Doritos Ranch Taco is pretty delicious! Taco Bell in Steelyard has never done me wrong. It’s Tacobelllicious!
Christopher M.
Place rating: 2 Cleveland, OH
Taco Bell will probably always rate a 3 star in my book. It’s A-Ok. This location gets a star lower because I almost had to get a refill on my large pop by the time I left the drive through. I waited 10 minutes… in the drive through… for tacos. Life just moves slower in Steelyard, I guess.
Kris p.
Place rating: 1 Independence, OH
I can see the place from work and that’s about all the good things I can say about it. Silly me I thought every place with lights on would at least serve some kind of coffee. «We don’t have that.» So I pulled out of the drive through line and went on to work.