Sunnyside Audi

Overall, the dealership has treated me very well. I wanted to point to my salesman, Adam J, as an exemplary salesperson. He worked with me over a fairly long (~6 week) period, while I was waiting for a stock sale to complete. I put down some money to hold my 2015 S4, but had a pretty open-​ended time frame for when the sale would complete. He was beyond kind and generous, and made sure that the car was set aside during that time. He reached out to me multiple times when there were open questions, and also just to make sure things were going well for me.
My car sat on the lot for quite some time (just shy of 11 months), so there are a few things that the dealership is looking at to bring to new quality, but the sales process and the interactions with Adam have been wonderful. The service department has been very efficient and always had everything ready to go as I pulled up. I would continue to recommend this dealership!

I bought a used A4 and had some work done by Sunnyside, they fixed the initial problem just long enough to get my check engine light to turn off for an ECheck. About a week later the engine light came back on. Apparently they missed a few things. I bet Autozone could perform a more thorough inspection. They also checked my breaks and had to adjust them. My breaks are not working properly either.

Bought an Audi A4 here a couple weeks ago. Cheapest price around, beat competition by over $ 6,000.00.
First car I’ve bought where I did not receive a follow up phone call after the purchase to see if everything was okay. Also no thank you note was received. I did however get an automated email message thanking me for the purchase. This received while I was still at the dealership. I asked the salesman about it and he didn’t know he had sent me an email and said the computer does it. Wow. Tacky when buying a car, especially a luxury car. Maybe I’m old school and just expect too much from people.
This is strange. Went into the financing office and was informed that our conversation would be audio and video recorded. I mentioned I thought that was odd, and the manager seemed offended I would say that. Yes it’s weird when someone is engaging in a private financial transaction to Audio and videotape the transaction. Also, be warned if you get the extended warranty – the items covered in the contract are NOT the same as those in the brochure and those that the manager tells you about. The final contract omits coverage for certain EXPENSIVE items like catalytic converter which the brochure is clear covers it. The manger acted dumbfounded when I called him out on this. Good thing I interpret contracts for a living as a lawyer – left me wondering how many lay people have sat in that office and not read the fine print. Pretty shady.
Go here for a good price. But don’t expect good service.

Horrible customer service. Sunnyside has no business selling luxury cars.
I would highly suggest getting your Audi somewhere else!

This dealership epitomizes the Audi brand. We live about 3 hours away and made the drive to Cleveland to purchase an A4 after a not so pleasant experience with our local Audi dealership. The transaction was all done over the Internet and via email. Very easy!

Worst car inspection I’ve ever had!
Went for a used car inspection for my Audi TT Turbo, they found little wrong with it and totally missed that the turbo was shot! I had to find out the hard way weeks later! $ 3000 worth of heartache to fix it! Called the manager to give him the opportunity to right this wrong, and he claimed no liability and said they don’t check the turbo! I was recently showed its very simple to check a turbo by the next mechanic who actually found it dead on his inspection! Sunnyside sells and repairs all types of Audi cars, so how could they not check the turbo on an ‘Audi TT Quattro Turbo’? On top of that the mechanic did not explain the inspection report to me afterwards, what his recommendations were, or the fact it needed many other maintenance items!

best ever!!!

This was the best experience buying a car I’ve ever encountered. Everyone was extremely friendly and helpful. I recommend working with Adam, the easiest person to work with on purchasing a vehicle. Very impressed. Well done, Sunnyside Audi!

Best customer service we ever had! We didnt even own audi at the time, but the staff went out of their way to help us out on customer and car service, when the Honda dealer didn’t even talk to us Changed our perception about Audi! Because of this experience, my next car is going to be an Audi :)

I bought a used 2006 TT with 21k miles in ’09. Currently has ~58k. I have had it in the dealership over 20 times for the same two or three issues. Mainly, 15+ times for the check engine light. I have had the charcoal canister replaced 3 times and valves related several times as well. Now it needs a 4^th. HQ says they’ll cover part if I pay labor. I disagree I should be paying anything at all. This part should not continue to go bad.
It’s a sad thing to buy such a car and get such service. We just traded in our A6 2 months ago, also purchased from Sunnyside, for a Honda Pilot. The TT is next. Those 5 series BMWs look lovely, no?!
Audi doesn’t care for their reputation and has demonstrated apathy for the quality of their parts and service. I’m not their wealthiest client, far from it. Likely why I am treated as I am. But I have friends in high places, and I’m telling them all!

If your expecting service with a smile, forget about it. I got no smiles and smart remarks. They certainly do not want me as a customer. I am never going back to this Audi service center.

If you are interested in buying an Audi, go see Michael. He is the best car salesman I’ve encountered in a long time. He’s extremely knowledgeable and he is the first to admit he’s not a high pressure salesman. He has a great «bedside manner» if you will. He’s pretty damn good looking, too, which doesn’t hurt! The dealership itself is very nice – modern, clean, and comfortable. Even though I didn’t buy an Audi, my experience with Sunnyside was 5 stars all the way.