Segelin’s Florist

I used tele flora to order flowers for a friends birthday. I ordered a beautiful fall bouquet. When my friend received the flowers she texted me a picture. I was beside myself. This had to be the ugliest arrangement of flowers Ive ever seen. The colors were not fall colors and they didn’t match. It looked as though a small child put this together with left over flowers and some weeds. I was so embarrassed. This was to be a 75.00 arrangement, it looked like it cost about 6 bucks. I will never use Tele flora again, nor Segelin’s.
Deeply disappointed and feel like I should have just given my friend cash instead.

Great costumer service is the best title for this review. I ordered flowers online to be delivered to my mother for her birthday and the flowers that were delivered were not as advertised on the site. I called up Segelin’s and they created a new arrangement and delivered it my mother for no additional charge the arrangement was beautiful. I would be happy to work with Segelin’s again in the future.
I love to support local businesses.

Great flowers & selection but they do a half a$$ job. The flowers I ordered did not look like it was supposed & I didn’t get the vase that comes with the selection I made. The staff was great but they could put a little more effort into the flowers.

My now fiancée purchased flowers for Valentines Day. The florist did not deliver them until the day after. My issue is that he paid more for the roses being that it was a holiday and they hike up the prices for Valentines Day. I called the florist and they did confirm that he did pay more than on a regular day. So, he paid more, and it did not happen on the day it was supposed to be delivered and the florist did not have any reason why the flowers were not delivered on Valentines Day other than «We ran out of time». The card that came with my order even said the date of the deliver was «02÷14÷13 Between 9 a.m. and 5 p.m.» I received them around 10:00 on 02÷15÷13, which is totally unacceptable. If the company could not «have time» to deliver all the orders that were made, they should have not committed to all those orders. I’m not upset that I did not get my flowers on Valentines day, I’m upset that my boyfriend got screwed over. And when I called, the girl could not do anything or help because the manager was out of the office until the following week which is absurd during such a busy holiday.
Their response:
am so sorry you did not receive your flowers on Valentines Day, as was ordered. We did attempt to make every delivery, unfortunately the overwhelming magnitude of deliveries on that day made it impossible to
hit everyone in the time specified due to the fact that the Cleveland Clinic is a city within itself and only our everyday trained drivers can deliver there. It was impossible to address every issue on the 15^th of February due to the fact that we were still continuously trying to keep getting all the deliveries delivered and were we to stop it would have put a longer lapse on getting the items out, we delivered over 400 deliveries that day with 10 drivers so we did think we were prepared.
The price of roses due become higher for the holiday, but that comes down from the growers, it is all demand and supply.
Please accept this gift certificate for a future purchase at your discretion, it is only good for local deliveries. You may bring it to the store to redeem or you can mail it prior to when you would like the delivery to go out. We hope we can rectify the bad experience you had with us.
Yes, they «fixed» the problem, but just beware…

I have not been to the shop in person, but they were wonderful over the phone for delivery. If you are delivering to a patient at the Cleveland Clinic, they only need the patient’s name. The bouquet I saw on their website was not available, but I chose a similar one for the same price. Though the flowers in the bouquet I ended up ordering were slightly different (just daisies) from the one I originally requested (daisies and roses), they arranged the replacement bouquet exactly like the original, without being asked. Very pleasant experience!

Charming little local joint to get your flowers, houseplants and even small shrubbery. They also carry Pandora/​Pandora-​esque bracelet beads and do fruit/​candy/​cheese and sausage gift baskets. The customer service is warm, friendly, and knowledgeable and will even throw in a discount or two to help craft your bouquet to your satisfaction.
Unsurprisingly, they draw a lot of business from the Cleveland Clinic down the street and they certainly pose better alternatives to the Clinic gift shop’s meager, overpriced offerings.
The selection of flowers isn’t astronomical but they have all the usuals – gerbers, roses, miniature roses, orchids, tulips, etc., and they do deliveries as well. The store space could use a little more lighting and the displays were rather haphazard, but I did enjoy the openness of the airy high ceilings, exposed brick and broad layout, giving you the feel of meandering through an old-​school greenhouse/​conservatory. But what made Segelin’s stand out from most independent, local flower shops I’ve been to was the down-​to-​earth, personable customer service.
I’ve stopped to browse a couple times and once to nab a couple red roses for an anniversary dinner with the bf – I know, cheesy, but I jump at every chance to get flowers, even just to romance myself. It was just the beginning of tulip season and all the flowers looked well-​kept and fresh. The attendants let me browse a bit then one approached to help. She even made sure I got the perkiest, largest blossoms and took a couple dollars off for getting two. I don’t know what she did to them, but they literally lasted 4 weeks with the usual packet of flower freshener most florists will supply in a bouquet. Hmmm…
I also noticed they had a wide selection of ferns as well – I’ll probably stop by to pick one up for the house. Nothing like a good fern to improve your air quality.
If you’re a Cleveland Clinic employee, flash your badge to get 10% off. But whether you’re an employee picking up something for your date or you’re visiting a loved one at the hospital, Segelin’s will be sure to take as good care of you as they obviously do with their tenderly nourished blooms.