Ntb-National Tire & Battery

I have dealt with this location for years and find it to be great service with kudos going out to there manger JIM, that goes out well and beyond! Good job!

Went there to check my breaks. After check up was done their store manager James Coss told me that the car needed both front and rear brakes done and presented me with the estimate of about $ 450 for each for a total in excess of $ 900 (the estimate also included $ 90 for alignment which he confidently said was needed even though they did not do alignment check). I said that that was way over my budget so I would have to say no. He asked what was my budget and I said about $ 300 for both front and rear brakes. He went away and came back with a new estimate (after «shuffling some numbers» as he put it) of $ 293 for front brakes only. He said that rear brakes could wait since they were only half worn. The estimate was for new pads and new rotors. He stated that the rotors were too thin and could not be turned, even though the car had 37,000 miles and that was the first time I was replacing brakes on this vehicle. After he went from $ 900 to $ 293 I could not trust one word from that person anymore. I went to another place and had my front brakes done for $ 152. It turned out I did not need new rotors and they could be just resurfaced.

I went here to purchase and have 4 new tires mounted. Two of the tires were defective. I was told the tires were incorrectly installed and that I would have to pay to replace the two defective tires and for the labor to have the replacement tires mounted.

I booked an appt online and showed up to get two new tires on the front of my beater car. It’s a beater, so I’m not looking to put much $ into it. When i arrived he then informed me that they can only put new tires on the back and put the old back ones on the front. It’s company policy is all he would tell my why. He asked if i would like an alignment check and I asked how much it was and he said free, but if they find something wrong it would be another $ 90. So I ask him if he can call me if they find something wrong before fixing it and he said NO, if they find something they automatically fix it and you are stuck paying for it. WTF kind of service it that? I grabbed my keys back and just left. He asked why I didn’t want to get the service done and I told him because I’m the customer and you won’t do what I am asking, so forget it. What a bunch of morons.

I have concluded that all NTB’s are awful and try to up sale for more money. I called this store because I thought the one in South Euclid was not good. I set an appointment to have my air conditioner recharged. The man on the phone took my name and information and stated 89.00. I went to the store to have the service done they said they had no record of an appointment, so they put me on the schedule then said 189.00. I was alarmed and said «what is this with NTB, you have a bad habit of quoting one price and charging another». He quickly honored the quoted price of 89.00.

They recommended a ton of expensive and completely needless service for my car! Luckily, I sought a second opinion first. I won’t be going back.