Davis Heating & Air Conditioning Inc

Terri from davis heating and air conditioner came to our house due to the fact that our heater was not working. He looked at the thermostat and right away said we had the wrong thermostat… I explained to him that we had this thermostat for more than a year already and he explained that because of this cold wheather and the emergency heating pump etc… he look at the unit outside and came back in and again said that yes we had the wrong thermostat it would cost us 197 dollars for a new one plus the 89 dollars for the service call or we could replace it our selfs… he told me to look for a thermostat with 2heat and 1cool. So the next day I bought a nice thermostat from home depot and payed 49 follars for it… when we where getting ready to remove the old thermostat from the wall we noticed a reset button on the inside part of it and a button that said «emer» «off» this button was set to off we were supposed to have it on «emer» after reseting the thermostat and setting the «emer» switch to «on» …our heat system is working perfectly better than ever… this filtrete thermostat that was already install was the right one we didn’t have the wrong one like terri said… if I had allow him to change this thermostat for the one he was wanting to replace it with it would have cost us near 300 dollars. still I believe that if he would have at l east look on the inside cover of our thermostat he would have noticed the reset button and «emer» button… He didnt even do that… this filtrete thermostat we had for over a year is compatible with out heat system. .it’s sad that companies like this one take 89 dollars from you in less than ten minutes and don’t even give you the right diagosis… no! I won’t recommend davis heating and air conditioner and also don’t call central heat and air you will be very disappointed. And yes I did call davis heating and air conditioning today and asked the lady who answered the phone to please tell terri how wrong he was with his diagnosis.

It’s taken almost a year for me to write this review because I was just too angry. First, I live 600 miles away in Ohio trying to handle all this when my mom went into the hospital and a nursing facility.
First, they sold my mom an old, if not used, heat pump and a/​c at full price. Too easy to take advantage of the elderly. She bought an extended service plan, which they recommended because of the condition of the «new» unit. Even though it was under this plan and was serviced twice a year faithfully, when we put her house on the market, we had to have about 5 or 6 service calls to get the thing to work.
They made an appointment to meet my brother, who drove from ATLANTA to get there, and never showed or called. When I called to find out why the no show, they said «oh, you meant a real appointment, I thought you meant stop by if they could». Then the a/​c stopped working the day of the estate sale, they promised to send someone, and never did until almost a week later. Then when the house was under contract and the inspector came, there was yet more wrong, so the house couldn’t close until the repair was made. Davis quoted a price twice what it should have been, so we hired a different company to do the repairs for half their quote.
In total, my mom probably lost a couple thousand during her estate sale because of the 95 degree heat with no a/​c, then a total of $ 350 to fix a/​c that was already checked during the seasonal tune up/​check up and declared operational.
I would never recommend this company. A couple months worth of frustration dealing with them was awful.