Ugh. I feel bad having to pan a Burger King, I mean I should have known better. The cashier up sold me for cheese on my chicken sandwich, which when I checked my receipt was $ 1.69! Hey guess what– that cheese costs about $ 0.03 a slice! And then the cheese wasn’t there when I opened the damn sandwich! The disinterested and confused cashier handed it over to someone in the kitchen who put the cheese under my pile of wet lettuce and nuked it. The onion rings were old and lukewarm. I know Burger King isn’t haute cuisine, but every one around here has been phoning it in for a while. Yuck. Get it together Burger King!
Amanda L.
Place rating: 1 Cleveland Heights, OH
The workers here took over twenty minutes to take a simple drive-through order. The girl was so rude and trashy acting that I actually left the drive-thru and called the restaurant and to let the manager know. Ugh.
Shawn Paul G.
Place rating: 5 Cleveland, OH
Traditionally, I would avoid such a cholesterol-raising endeavor, but the other day the craving called, and who am I to deny it? Exactly. I casually drove up to the Drive-Thru and was greeted by a surprisingly delightful amount of enthusiasm that I had thought was generally reserved for finer dining establishments such as Chipotle. Anyway, after efficiently taking my order and politely instructing me as to what one should do next in order to keep the transaction rolling smoothly, I was then called«dear». Hand to Jesus, I was now being spoken to with endearment. For a brief moment I was filled with warmth and a longing for my mother’s embrace… So I pulled forward. At the window, I was elated to finally meet the woman who had shown me such love so early on in the relationship. Her smile was authentic and her cheery demeanor emanated from within. She also had wicked tight hair. The joyful face-to-face conversation was above and beyond any that I had encountered in such situations of the past. Her co-worker, who was scooping up the piping-hot fries also chimed in with some pretty sweet one-liners. I had died and gone to Burger King Heaven. Compliments were flying, and the fries were a frying, but it was time to move on for all of us, and although hard, I pulled away with what was truly a remarkable fast-food encounter and vowed to write a review. All of us foodies pretend, that these little blights on our palates don’t exist, but lets be real… We all still occasionally visit the king or the arches. Let us not hide in shame, but tell of our journeys and make the road less traveled better known. 10 Jazz Fingers to the fine ladies of Severance Center’s BK… They made it my way!
Mike N.
Place rating: 2 Cleveland Heights, OH
This Burger King location tries really hard to provide good service. It is obvious they have issues with employees. I have heard arguments between employees that lead to me getting the wrong order because they are distracted. Management is always apologetic, but it is an uphill battle. That being said, the food is generally well served, fresh and warm. If you are in the neighborhood it is convenient, but don’t be surprised at the service.
Deja P.
Place rating: 3 Cleveland, OH
If you’re looking for better service, try going in the morning.
Joseph F.
Place rating: 2 Cleveland, OH
This Burger King is awful on so many levels. First of all, the service can be glacially slow, especially when you dine in. Secondly, the ICEE machine is almost always broken. It got to the point where it was almost a surprise when it was working. This especially made me mad because my wife loves the Coke ICEES and we used to go here just to get them. Thirdly, the management has displayed«motivational» signs chock full of spelling errors within view of guests. If I was an employee, I would actually be demotivated by these posters. Maybe the incompetence displayed by the Wal-Mart right across the parking lot has creeped over to the Burger King? In any case, there are many other better Burger Kings around the area that deserve your business.