Barcol Overhead Door

Most of my reviews are 4 – 5 stars. I prefer to write positive reviews. However, I don’t want anyone else to experience the immense frustration and disappointement that I experienced with this company. Whatever you do– do NOT work with this company. They were incredibly nice on the phone and I was so ‘sold’ by their customer service that I chose them over less expensive options. Then– they came out to install the door and said the springs were the wrong size and charged us $ 65 for the visit — when they didn’t do anything but look at them and leave. Next, they said our springs were custom so it would be an additional $ 200. At first, I was ok with the custom spring charge b/​c I figured that they were legitimately more expensive but I did take issue with the undisclosed $ 65 charge which they put on my CC without telling me. In the original quote the extremely nice person on the phone never said they’d charge $ 65 if the spring size was different. She never mentioned anything about that. I politely expressed that I was not happy about that charge and was never told about the possibility of the charge and the customer service went from nice to cold incredibly quick. I am usually a pretty good judge of character– so I was quite suprised by this. In the end, I called other companies and found that Barcol’s extra charge for custom springs was extremely high (double others) and that none of the other companies charge for spring-​measuring. It ended up being less expensive for me to be stuck paying the $ 65 (since they refused to refund it) and have another company install the door than to continue the job with them. This is clearly a book not to judge by the cover… don’t even waste a minute on a phone call.