Babies R US

If zero was possible — -… Second time I’ve ordered something for in store pick up in 1 year & it gets screwed up (ps: this is only the second time I’ve used it so for those counting, that’s 100% of the time). I specifically ordered from this store as both items were immediately available in store. SURPRISE: they charge you for both items but your order notification tells you only 1 is available. Soooo the store doesn’t help. You need to call the (800) number… Well wouldn’t you know it, English is their second language (while my money was their first) and they can’t «disclose» their location. Long story short: I can pick up my one item that’s available but I’ll still have the total for 2 items ($ 99.34) pending on my card for 7 – 10 days and could potentially be charged additionally for the 1 item I pick up. Save yourself a headache & if you have to buy something from this place for a registry, go into the store. DO NOT ORDER IN STORE PICK UP

Not a lot if choices but a good place to stop for diapers or formula! There us one really nice lady who works there… she’s always at customer service. When I stopped there today it was severely under staffed and didn’t even have any registers open… I had to go back to customer service to be checked out… let’s hope it’s nit the beginning of a continuous issue…
Overall a good choice but not if you need to check out your options!

There are highs and lows for this place so I’ll just give you a couple of each.
So we are getting the room ready for April 4^th and needed to buy some necessities, crib, stroller, car seat, mattresses, etc. We decided to go to BRU because everything seems to be on sale and the weekend we made all our purchases was a super sale weekend. We ended up picking up a crib, stroller combo, mattress, pads, covers, etc., basically about 8 – 9 hundred bucks worth of stuff.
What made me mad was that I wanted white in a certain crib which they had but couldn’t get the changing table in white, sounds stupid but true, so after 30 minutes of waiting and searching on the net, I found one at a Penny’s and decided to just buy it there. The crib was special order, 7 – 14 days, and it was supposed to arrive. 2 weeks passed and we finally decided to call. Apparently our crib arrived a week earlier but they dropped the ball on calling us. Then when we wanted to go pick the crib up, but they told us not to come right away because it was buried behind other orders.
Side note, the place is a zoo, expect everything to be out of place, scattered, and customer service has a big line each time I am there.
On a good note, we did get everything on sale. I believe just about everything was 20% off and we signed up for a CC so we got another 10−15% off. We ended up knocking like $ 250 off our final bill, so with that in mind this place gets a solid 3 stars.
I just don’t have a whole lot of patience for people that go to BRU and expect to spend 4 hours there with no respect for the people that want to get in and out within 30 minutes so that could be dampening my rating /​review. My one recommendation to BRU is WIDEN THE DARN AISLES and please clean up the bedding area including keeping the shelves stocked. Oh yeah, for Rachel’s sake, keep the crapper clean!

I’m torn.
Because the bathroom was like something out of a horror movie. I even washed my hands twice and used toilet paper to open the door because I was so grossed out by what I saw.
On the other hand, the cashier gave me a lower price on an item I’d seen online, and then an additional 20% off after that.
So…3.5?