B & M Barbeque

first timer: i told them first time to visit cleveland. they were really nice to me.
polish dog a+
sauce b+
fries b+
coleslaw b
service a+
bathroom was dirty: fail

I ordered wings and fries from this location. I was excited because of the locals loving this place. Unfortunately I went to the wrong location. The wings lacked seasoning and crisp, and the sauce on the fries was thick and unsatisfying. The food was also cold which was surprising because of the long wait. I won’t be visiting this location again.

The food is not good they are stingy with the sauce and my fries weren’t done… It’s not hard to cook fries I knew there was a reason I stopped going after the first time and it hasn’t changed. The wings are skimpy also. The picture posted is of the wing dinner it hasn’t been touched that is what I got.

Just horrible every time I go from when they first open or midnight Chicken wings always cold with sauce plus cold fries, Too Much Bad attitude that Drive thru. They too lazy change price on menu board the right way instead of a 0piece of paper an tape now thats sorry cheap By far the best store is Shaw they stay open longer its old but fresh majority time I travel from Kinsman to Shaw always

overall bad customer service. I have been to several locations and have come to the conclusions that the employees are very rude and inattentive. I thin it would be good for the owner to invest in better customer service.
The maple heights location is probably the worse. Very rude employees. The bathroom was gross and did not have soap (eeewwww).
The oakwood location served our family a spoiled piece of chicken.
I highly respect the concept of this business and that it is black owned. However, they must do better.

If it was at all possible to leave no stars I absolutely would. It is the most frustrating thing when I call this B n M and deal with the employees. They are extremely rude and highly unprofessional. There is no understanding of customer service period. I called this location several times in one evening and repeatedly hung up on when they answer the phone and ask a customer to hold. Further more no one ever returned to the phone after 5 minutes. This is not the first time this has happened (at the B n M in maples heights). I questioned whether or not to leave a review because frankly I have found that black owned establishments know the crowd that they choose to employ and I have never had an experience where unprofessional tactless employees have been adequately dealt with. I hope the owners and management corrects this issue with their employees.

They better close down while their ahead before somebody get food poisoning i gave this place to many chances to get it right they have failed almost every time. Today was my last day im never eating at this dump again my family and i was served raw food our chicken wings was raw with blood on the inside looked they only cooked for 5 min our ribs was cold tough and half raw as also. I took it all back for a exchange since this dump doesn’t give refunds an they failed again gave us half raw chicken cold half raw tough ribs we tossed it all in the trash what a waste of hard earned money This is a Dump eat here at your own risk

I visited their food truck on ⁸⁄₁₄ in Independence. What a let down. I ordered a pulled chicken sandwich. The flavors, well you can make them at home and it would be just as good. Don’t get me wrong, it was edible, just no ‘wow’ factor. Easily forgettable especially for the price. The portion was ok, but don’t expect to be able to eat this with your hands. Should have came with a fork. The staff was very friendly. For the price, it really should have come with a side. You live and you learn. I’m sorry to say if I see this truck again, I will pass on it.

I try with this place, I really do. It is on my way home from work so I often go there when it is late and nothing else is open. I tried again last night, somewhere around 10:30.
Let me start with the good, whomever takes the drive-​thru orders and takes the payment is one of the best people I have ever dealt with in similar establishments. She was extremely pleasant, efficient and even told me to get home safe. Give that lady a raise.
Now for the bad, the food was barely lukewarm. I understand that it is late at night and inventory is likely being put away for the night, but it isn’t okay that I am spending $ 8.00 for cold wings and soggy cold fries. None of those items reheat well and honestly, I shouldn’t have to reheat it. It should have come to me piping hot. The least they could have done is make fresh fries, but they never ever do that. It is like this every time I go, I assume because there is less traffic at night and therefore the food isn’t turning as fast, but they had to know those wings and fries were not suitable to sell. Again, I get it, it’s late but you guys need to find a way to do better. That is the last time I will try it, maybe I have to try Sharks up the street a bit for my late night nourishment.

Had their BBQ at their food truck as part of Walnut Wednesdays. It was mediocre at best. The smell was so enticing since they have their grill hooked up to the back of their truck. I got a pulled pork sandwich and side of macaroni and cheese. It took about 30 minutes for me to get my food. Luckily I went on my day off, but I can’t imagine doing this on a tight lunch break from work. When I opened my sandwich from its foil wrapper, it looked like regurgitated food. It was smashed, soggy and impossible to eat as a sandwich. I started in with a fork and the meat was lean, but was not seasoned at all and there was one small squirt of BBQ sauce on all of the meat. The cole slaw served on top (which wasn’t stated on the menu) was pretty good. I would never order this meal if I was in business attire or if I had an important meeting later in the day. The mac and cheese was separating into the oil and cream part of the cheese which was obviously less than appetizing or tasty.

The food is subpar and takes way too long to get served. The employees are subpar also. Not recommended

Today, 05.09.14 I took a 20 minute drive to get «something» different; not your typical fast food burger but based on what I got today… Ronald, Wendy or Joe will get my money before I go here again. These people will NEVER see another Benjamin from me again. I guess the clerk was giving customer service by recommending the Center Rib dinner, after tasting them I think they were dumping this tasteless bag of bones to any customer to hurry up and get rid of them. They were old, fatty, tasteless, not seasoned… just HORRID. DO NOT WASTE YOUR MONEY OR YOUR TIME and the next time I want something different I will look at a different section of the menu at that fast food restaurant and I suggest you do the same.

Surely I can’t be the first person to acknowledge that there is a striking correlation between the name of this BBQ restaurant and the dooty that comes from your other end. I think it’s actually a fairly fitting comparison because what I put in my mouth on my visit to B&M was not fit for human consumption.
Let me start off with describing my dining experience. We arrived at B&M around noon on a Friday. If you are unfamiliar with the area, it is a bit rough and most would call it ghetto. Like many restaurants in the area, the people taking your order are behind bulletproof glass and take your money and pass you your food through slots under the glass — like you are in a state correctional facility.
My colleague and I weren’t the only ones in the restaurant but we were the only ones in line to order. However, it took a good 10 minutes before anyone came to notice our presence and we were greeted with a very unfriendly grunt and a «tell muh whachu wan’!» So I did. And they she took our money and walked away without a word… not to return for nearly 40 minutes while we waited patiently behind bulletproof glass for our food. After this I began to wonder whether the glass was to protect the staff or whether it was to protect the customers.
However, I patiently waited for the arrival of my food which I was convinced would be absolutely heavenly given the ample time she had to prepare it. Now I have had tons and tons of BBQ from all over the country throughout my life. I’ve had good and bad, happy and sad… but there is none worse than I had at B&M. I ordered the pulled pork sandwich (something a BBQ joint should be able to do right). The meat was tough like leather and practically swimming in a flavorless soup of «BBQ sauce» (I’m not sure it is fair to claim this was BBQ sauce). Besides this, it was cold and put off a funky smell that another reviewer on here had mentioned. Let me educate those unfamiliar with pulled pork or BBQ in general: pulled pork needs to be cooked over many hours so most places slow cook it throughout the day which means it should always be ready to go. Having to wait 40 minutes should have been a huge red flag to me. What were they doing in that 40 minutes? Was it even made from pig? It didn’t taste like it.
Seriously, go here at your own risk. That includes risk to your life and to your health. If the food doesn’t get you, the ghetto might!

Dear Unilocal reviewers:
Today our voice was heard. I wrote a review about my experience and it wasnt the best frankly but the owners reached out to make it right. There are not many propertiers that offer to make your meal and service to and beyond standards but this B and M on Lee did it.
I recieved a new fresh meal and an apology and it was awesome! My perch seasoned and fried to perfection, fries with the great sauce and slaw.
I would go again for service and food… and really isnt thats what it is all about?

Chicken wings were cooked well and they were crunchy on the outside but they had absolutely no flavor at all. The collards were cooked well but also flavorless. Pulled pork sandwich was mushy and had a funky smell but no flavor and was sitting in a puddle making the bottom bun basically inedible. Fries were soggy too.
What a massive disappointment. Won’t ever be back. :(

Let me start by saying that I have an open mind and am willing to try to eat in different places in hopes of finding an unexpected treasure. I like neighborhood, independent gems. I tried and failed here. First of all, the building is literally falling apart. Second, the prices are waayy high for what you get. The service is slow. The entire experience was sadly disappointing. I can’t recommend this to anyone.

The food is good just way to slow.

I’m sorry to say but the quality of barbecue restaurants that we have in this city has declined. I remember years back when it was quality, now everything tastes bottled and watered down.
First of all, not a big fan of their sauce. I find it too tangy and vinegary for my tastes. The service is very slow and the workers can be incompetent and rude. Then again, a drive thru at a barbecue joint is a very stupid idea. It’s not like burgers or tacos which can be prepared ahead of time or quickly. If you’re going to use the drive thru, be wary, bring a book for you’ll be there for the longest time and they’ll still probably get it wrong. Calling ahead of time won’t help either for you’ll still have to wait.
If you have a taste for barbecue, I would not recommend this restaurant. I would highly recommend spending your own money and time to making it yourself. At least that way, you can play with flavors and get the meat exactly the way you want it.

I’d really like to give it 3.5 stars. The area of the restaurant is a little sketchy, but the restaurant was clean when I went in. It’s set up like a sit down restaurant, but I’d suggest grabbing food to go. They don’t have the ridiculous wait time like the Maple Heights location, and the staff here is friendlier. Portions are bigger, which is a good thing for the money but a bad thing for my waistline, especially since my gym just closed. :/

Food is good and still worth the new icreased prices. Service at this location has declined rapidly since they moved into the new building. It is so terrible we will not return to this location. The past two times we have called in our order, been told «30 minutes» and then arrived at the store only to then have to wait nearly an hour. Inefficient does not begin to describe the service. The disgusted looks on other customers faces is very off-​putting.