Arhaus Furniture

Arhas The Loft is, as far as I can tell, the only outlet center in the country for Arhaus Furniture. How lucky for me, then that I live right around the corner. Arhaus furniture is the kind of furniture that always felt so out of reach for me– luxurious and PRICEY. But it’s so pretty and high quality. Their regular stores are beautifully styled– my mom and I sometimes go in them just to swoon over the design.
This outlet store is pretty much just a warehouse of outlet arhaus furniture. It seems like things are marked down at least 30% off of retail prices. I went in on black Friday, when the whole store was marked an additional 30% off. Yes, there are still plenty of items that cost thousands of dollars. But there are also plenty of things for under $ 1000 and they are much higher quality than value city, or even my beloved IKEA.
I bought a sofa there– originally $ 2750, marked down to $ 500– which is IKEA pricing for much better quality. I think the key is to scope this place out often, look for the deeply discounted stuff (when I was there it was toward the back of the store on the right) and wait for a good sale!
The associate who helped me was super nice and helpful, despite being VERY busy. My sofa was delivered a week later, and I am totally satisfied.

Since the warehouse for Arhaus appears to be in Cleveland I am adding my review of their Austin location here as well. The company needs to be more responsive to client feedback and take ownership of their screw ups.
I’ll join all the other unhappy Arhaus clients here. Customer service is not a strength of Arhaus. I was promised delivery of my substantial order for tomorrow. Instead I learned yesterday that the furniture is still in Cleveland. This order was for stock items placed a month ago. I am moving into my new home and was expecting to have this furniture at the time of my move so I could set up my home office and new home during the vacation time I was taking. Now I will lose that opportunity and not be able to use my off time effectively. This creates a huge inconvenience for me. Arhaus’ attitude was not apologetic. Nothing was done by the management of Arhaus to expedite the delivery or make an offer to make the situation right. I am still not told the new delivery date, only that the very earliest might be next Friday, two days after I return to work in my home office that will not exist thanks to Arhaus. Arhaus has much to learn about making the client experience a positive one. They have lost a customer, valuable referrals, and gained yet another bad online review.

Have been to this store many times… great customer service… purchased chair & half, dining room chairs, sofa, footstool, Love love love my pieces. I would not go any where else… the quality is excellent… Love my Loft

the absolute worst customer service ever. i have been trying to get a table delivered that is paid for 3 weeks. i call every day and no one ever calls back. they attempted to deliver it when we weren’t home and then shipped it back to cleveland. still no phone call. we are in austin.
they are overpriced and deliver terrible customer service.

I’ve bought most of my living room furniture from here over the years. You may need to stop by a few times over months to find the deal you want, but the quality is as good as full price Arhaus and there are some great deals. I picked up a full size 4 seat sofa full price $ 2,500 and I paid $ 350 after an extra 20% off sale day. Nothing wrong with it — looks great. So you need to have an open mind about what you are looking for and keep looking.

In the heart of classy Brookpark (sarcasm intended) and just minutes from my home is an oddly-​placed premium furniture shop, Arhaus. I’m not sure this store was placed in the correct location to set its sights on the appropriate customer base. However, in my opinion Arhaus is a nice gem among the Brookpark stream of cheap furniture shops. As many others have pointed out, Arhaus doesn’t really have anything that is cheap per say but it IS discounted from the original price (which is arguably astronomically elevated).
Much of what you will find here is very high quality, beautiful furniture which you would find in expensive homes. I could easily furnish my dream home from this one store. It is the kind of furniture I love to tell myself that I will buy… right before I remind myself that it won’t fit in the back of my Kia. Unlike many others, I do feel that the furniture is priced fairly for the quality with the exception of the items that are damaged (which I believe should be cut down a bit more considering everything is a final sale). You could go down the street to Basista and find much lower quality pieces, often at higher prices than the discounts here.
I’ll admit that I haven’t actually purchased anything from this store but I’ve been close on many occasions. It is more of a place I go to pick out things I like than to actually buy… although when I finally have the funds, I will surely come and give them my business.
I do have a couple of major complaints with this store. First, the staff are just plain unfriendly (with the exception of one older lady who at least acknowledges everyone who walks by her). I’m guessing they don’t work on commission because if they did they would have more incentive to wash off their pretentious prick attitudes.
My other major complaint is kind of the same as I have for most furniture stores: everything is crammed in so tightly that it’s hard to get around. It isn’t as big of a deal when I’m walking around on my own but today, with a wife, 3 kids and a stroller, the irritation I had from trying to surf the aisles was like repeatedly punching myself in the face.
Overall Arhaus is worth the visit even if you can’t afford what they offer simply because there is plenty of beautiful stuff here. Keep in mind that this is an outlet store so look closely for damage before you purchase your dream couch as you won’t be able to take it back!

I was finally able to find some nice pieces at great prices last weekend. I’ve been window shopping here for the past couple of months. A lot of sample and one of a kind pieces come through the store so selection varies from time to time. There are also a lot of «as is» pieces that need a bit of TLC but are marked down significantly. Last week there was an additional 30% off the lowest ticketed price. During the sale you can get really nice furniture pieces at the sale price. Sharon was very helpful throughout. I spoke with her the week prior asking about upcoming sales. She told me to come back late next week and there I was. She even helped me stage a dining table set with chairs that I’ve selected around the store! Although I have to admit, it was a bit difficult to find a set of matching chairs.
In the end I purchased a dining table ($ 700 down from $ 2800) with four chairs ($ 170/​ea down from $ 570) (even though the table can accommodate eight, I was not able to find any more matching chairs), a credenza (bent metal legs) ($ 350 down from $ 2000), and a coffee table (bent legs) ($ 450 down from $ 900). All the furniture pieces are very sturdy an are made with solid wood like walnut, mango, and acacia. I got all these pieces for around $ 2300 with tax (delivery was another $ 129 COD). For the price I paid, I’m very happy with the purchase!

Great store. Prices are higher then lower end stores and that is to be expected. If you cannot afford to shop there don’t. Not being able to afford a high quality product is no reason to give the store a low rating.

Three stars. Why?
The furniture is gorgeous, even though it’s «clearance prices.» But, clearly they didn’t get the memo that «clearance» means cheap.
Holy hell! This stuff is muy expensive for me, atleast. My boyfriend and I find much joy in thrifting and finding glorious things for super cheap. Maybe that’s ruined my vision of price tags at other places, but this place seemed unreasonable to me.
Again, gorgeous pieces, though. And non-​pushy associates. Worth a trip if you can afford over $ 1,000 per piece of furniture.