Cain Park Bicycle

I don’t have much experience in dealing with bike shops for service as I prefer to do most of the work on my bikes myself. But I was moving a Giant brand child carrier from one bike to another and the mounts on the rack did not fit the bike I was transferring it to — the mounts were not the originals. So I contacted a handful of bike shops in the area, including a couple of Giant dealers. I figured for sure the Giant dealer would have something for me, but no… they said they couldn’t help me and offered no suggestions. I was floored. A couple of other bike shops gave me the same response. Gary (owner) at Cain Park was one of only two shops that said they’d be able to help me. With Cain Park being the closest to me, I paid them a visit. Met Zack, the mechanic, when I walked in. Gary wasn’t there. I explained to him my issue and he said that while he has an idea of what I need, Gary may have something else in mind so it would be better to leave my bike and the rack so they could figure it out. I complied. Gary calls me the next day and said it was done. He was able to find new struts that fit perfectly and I was back in business. Very knowledgeable, friendly and very helpful people. Their pricing is very fair and reasonable so you don’t have to worry about getting overcharged. Nice neighborhood shop that I would encourage every cyclist to support. I’ll definitely turn to them again the next time I need service. Oh, and they have a pretty neat and unique line of bikes for sale.

I have 10+ years working on bikes so I usually bring my bikes to shops only if I’m feeling lazy. Had some cabling work done here but ended up having to re-​do both brake cables (heads up that the quick release on the caliper is meant to make the wheels easier to remove… the way it was adjusted makes no sense). Probably will also re-​do the shifter cables as well. If this is your business, just make sure the job is done right the first time. There are enough good bike shops in Cleveland that there are alternatives.

Completely excellent! Gary and his team are friendly and knowledgeable. I went into test and electric bicycle and learned more than I expected. He was patient and let me test drive several models and I’m happy to say I’ll be purchasing a bike from him shortly. The shop is smaller than most I’ve been in, but it had all of the accessories I could possibly want.

I visited based on the reviews and glad I did. I had no appointment but called to verify hours are correct as stated on their website and to verify location as my last bike shop moved with no notice. I was in and out in less than 30 minutes– no wait! Very helpful. Although they could not repair my daughter’s bike seat, they replaced it $ 15 installed included the used seat they had on hand. I will return for sure.

**See update below**
I had a bad experience with Cain once last year when I took my bike in for a tune-​up. I wanted to give them a second chance so I took it in again this year. This time around my experience was even worse.
The first time I received my bike from them my disc brakes were not properly adjusted. When I tried to stop I could feel that the pads were not properly contacting the discs. It turned out that one side of the brake pads was worn down and hadn’t been adjusted to expose the braking surface, so only one side was hitting the rotor. Had I taken off on my bike without testing it I would have realized too late that I had drastically reduced stopping power. That could have been deadly since I ride down MLK on my way to school.
This time around was MUCH worse! Here is a brief summary of the condition that I received my bike in:
— Missing valve cap (They lost it and didn’t replace it)
— Gunk remaining on cassette, rear dérailleur, jockey wheels, chain rings, and brakes.
— Still squeaky when riding (This was the main reason I took it in for a cleaning and tune-​up!).
— My rear wheel was definitely not trued. I believe this is the origin of the squeaks.
— Front tire pressure very low
— Front brake stuck (Another brake issue!?)
— Front suspension still sticky
This was completely unacceptable. The condition that I received my bike in told me a number of things. First, after having my bike for 14 days they still only managed to do a rush job on it. Second, they obviously do NOT test ride the bikes that they have serviced to even make sure at LEAST the brakes work let alone to listen for squeaks. Seriously, even a 5 second test ride would have revealed these two major issues. Third, I shouldn’t give them a third chance.
Luckily for me I remembered the brake issue from the first time around and checked the brakes as soon as I picked up the bike. I was surprised to have the very same issue. I took it back in and waited around for 20 minutes while they fixed the problem. I didn’t have time to check everything else over because I was then late for where I needed to be.
The only reason I gave them 2 stars is because they don’t charge nearly as much as other places, though now I might know why.
Overall, the employees are very nice and I really like the shop and their selection of tools. I just can’t believe that after paying them to clean and tune my bike I received it in only a slightly better condition than when I dropped it off, worse condition if you consider the hazard that non-​functional brakes presents.
*Update*
— I changed my rating to 3 because they have some really nice employees that seem to care a lot about their customers. I think the squeakiness in my bike was probably due to bad brakes. They fixed the problem. They also gave me a valve cap to replace the one that was lost.
Honestly, I think that they do a good job especially considering how much they charge (~$ 45).

Totally rad and knowledgeable staff. Just got a frankenstein ebay bike, and they were able to assess and address the current problems, and offer suggestions.

$ 10 to replace the inner tube on my girlfriends cruiser. They had it all done in about the amount of time it would take me to take the wheel off.
Fast. Great price. Friendly staff. What more can you ask for?

Far and away the best shop in the Cleveland area, bar none. Best bike mechanics by far. Friendly and knowledgable staff. And they will find anything you want for your bike at a great price. Their prices for tune ups, labor, etc are also ridiculously low. They could double their prices and they’d still be below the so called high end bike shops in Cleveland. Absolutely love this place.

I normally go to another bike shop that’s under a mile from my house. It’s where I purchased my bike, and it’s close, so I normally take it there for maintenance. However, at that location, the owner and employees are always so snooty and look down on me (even though I bought the bike from them) because (I assume) I don’t have a $ 5,000 bike and I’m not mechanically inclined enough to do some minor repairs. Therefore, I decided to go somewhere else for a tuneup.
I chose Cain Park Bicycles because I’ve heard they’re excellent, and I was not disappointed. I walked in and was informed there was a 6 week wait period for a tuneup (oops). I apologized and said I didn’t realize they booked so fast and I was actually moving to Columbus in a few days, so that wouldn’t work. Instead of shrugging and sighing and turning me away, they threw my bike up on the rack and took a quick look at it. Adjusted the brakes, oiled the chain, checked the tread on the tires, and the alignment.
They were super nice, friendly and accommodating. If I ever move back to the Cleveland area, that’s the ONLY place I’ll take my bike.

Nice staff. Worked with me on repair and maintenance. I wanted to stop by tonight for a light but they are already closed — next time!

I’ve been to Cain Park Bicycles a few times. I went twice with my husband, an avid cyclist, to pick up some strange odds and ends for his bike. They definitely had what he needed in stock, and the people in the shop were really friendly. He also brought his bike there for a tune-​up, and I was impressed with the speed that they completed the tune-​up and the price.
I also went in there once to buy some accessories for him for Christmas, and no one laughed at me as I tried to explain what exactly it was that I was looking for with a multitude of hand gestures and «umm…uhh…I don’t know?» comments.
They’re a smaller shop so they may not have what you’re looking for, and from what I can tell only appear to sell Bianchi bikes, which are out of my price range. Overall though, a great local shop.

If you need a quick tune-​up, this is the place to go. They have knowledgeable mechanics and can get your bike back to you quickly.
In terms of parts, the shop is pretty small and you might want to call them and checking before going for a part. Standard stuff is all there, though.
Also — if you like Bianchi, this is the store for you. They have more new Bianchi brand bicycles than I have seen in any other bicycle store.

The people here are very friendly and helpful. They’ve bent over backwards to help out with a lot of very odd requests.

This is easily the best bike shop on the east side. The staff is incredibly helpful and friendly. They do great work and know how to take care of bikes. If you need a tune-​up, it’s only 20 bucks (plus parts). I got my bike tuned up in a single afternoon. As far as I know, most tune-​ups are finished within 24 hours.
Cain Park has a decent selection of new bikes. If you’re really interested you might get to see the overflow inventory in the basement. Cain Park loves Bianchi bikes, which I’m sure are very great bikes, but they’re also very expensive, so I can’t speak to what it’s like to buy a new bike here; but for everything else, this is the ultimate local bike shop.

Gary at Cain Park Bicycles is a knowledgeable bike enthusiast. His shop sells Bianchi, Biria, and Miele bikes but also services anything with pedals. I’ve had no trouble getting parts and service for my Pista, my Raleigh 3-​speed, or even my home-​made fixie frankenbike. The shop itself is cluttered and sometimes a bit busy, but it’s my favorite shop in town.