Chili’s

Went with a party of six. Food was good. Service was awful. Waiter did not come for over 15 minutes. Simple food took a long time. Waiter disappeared for long periods. I was treated like a tourist who they would never see again. They are right. I won’t darken the door of this restaurant again. I live nearby but won’t be back to this place.

Ordered coffee and went it came to the table I was told they ran out of creamer. My chili came and returned it because it was paste with cheese on top. Waited 40 minutes for food and it wasn’t even busy. Service was slow. I left with water only. Told the manager and he listened. and he helped with the bill. Would rather have a good meal than a free one.

if you want great service… ask for brenda. no need to say more! she is phenomenal!!!

We really enjoy our date Nights out and about. We pick different spots each week but always on our list of must go to rat is chili their chips n salsa have us at the door and keeping us coming back for more is great food. We love their new chicken enchladaa

Place was empty except for 2tables
Dirty floor and dirty tables
Friend told them about the mess and our server said it was someone else’s table, who was out on cig break, but that he would clean it. We all laughed it off though it was not funny. The woman came and squirted the table once and left. Our waiter went and finished cleaning off the table. Not a good look, floor still a mess. Putting a beware wet sign on the mess does not help!
I would have left at this point, but we had been driving so long and the kids were hungry.
Part of lunch order was charged as dinner. Had to speak to manager about that. Saw one manager at register but he never came back. When we did not leave the other manager asked if we needed something. Hmmmm… My corrected bill and receipt and food that was not given ?
… Food was tasty but really bad service. Will still to my Hunters Creek location!

Food was typical for chilis. It’s decent eating for a reasonable price. My only issue with this location was the To Go ordering. I called ahead and ordered three dinner entrees. Apparently it was an issue for my child to get a plain chicken and cheese quesadilla. They don’t have those and had to change one of their specialty quesadillas to what I wanted. Upon arrival the customers in front of me we’re going through the same issues and it was taking a long time to straighten out their order. Once I finally got up to pay I was so ready to go I didn’t insure everything was in the bag as I ordered. They forgot to include my wife’s salad and I didn’t notice until I got home. The lady was nice and apologized several times while I was there. I would not recommend that service from chilis at this time. Maybe the dine-​in experience would be better. It didn’t appear that management was concerned about how things ran.

Food was edible but nothing to rave about! We ordered the fajita trio and it arrived sizzling but very undercooked! The shrimp was cold and still opague. The steak was still red and bloody. The serving size was very small for the price they charge. The rice had a strange green tint to it. The kids got boneless buffalo chicken and fries. They liked it but said it was also a little cold. The server was brand new and doing her best to figure out the Chilis system. The place was empty but we still had about a ten minute wait to get seated. Two of the waiters got into a pretty loud fight which was a little strange. We live close by but don’t find the need to return any time soon! Much better options in the area for the money!

Not sure where these bad reviews came from, we nearly didn’t visit because of them.
My parents recommended this place as it was down the road from where we were staying.
We have been twice on our vacatoon and got there 2 for 20 dollars deal both times.
I got the ribs, my wife the burger and we both shared the massive chips and guacamole. The second time she got the salad, I the fajitas and we shared the toffee browny desert last time, which was free with a coupon.
— what a steal!
I enjoyed the food both times and it was of good quality. My wife loved the desert and said the food was about ⁷⁄₁₀ for her. But we both agreed it was amazing value, the place was clean, designed well, wasn’t loud and we got very good service. We had a server in under a minute and were eating the starter several minutes later. The main came out as we finished.
I’ve eaten at better places but for well over triple the cost. I don’t write reviews much at all but this place looked misrepresented on here so don’t be put off by the bad reviews.

It’s Chili’s — what do you expect? Get what you pay for. Went on a Thursday night around 7 — chips and salsa (especially the salsa) was super salty. We got the app platter that was around $ 12 — SW eggrolls, chicken fingers, onion rings. Seems like the food had sat in the kitchen awhile before we got it — the rings were soggy as were the fingers — which when done right, are SO good. We have put this back on our «list» of never to return restaurants. So long, Chili’s.

The place was pretty empty and no one in the front to greet and sit us. It took about 5 minutes for a lady to approach us and ask if we have been served. So she decided to get someone to take care of us

We walked in and the restaurant was practically empty. The host (Jaime) sat us down and was friendly.
After waiting 10 plus minutes and no one coming to our table, I asked for the manager and was ready to walk out. Others who walked in after us had been helped, no one had even come to say Hi to us.
The manager Julie came apologized and asked us to stay. I am glad we stayed, we recieved great service after she came. The food was great. I had the new pork carita tacos they were delicious (forgot to take a picture).
The bar tender (James) came over to bring us our drink and was extremely attentive and nice to my children. He made their visit better.

I tried to give this one a second chance, third chance, whatever it may be. Be it that it is Spring Break, it was understandably busy, but it was my Hubby’s B-​day and we wanted to celebrate! However, if after waiting two hours for our food (a salad, kids macaroni, kids pizza, and fajitas) and over-​filling ourselves with free chips and salsa wasn’t enough, having the family next to us getting their entrees before us when they arrived after us, was unacceptable. The waitress may have apologized and pleaded it wasn’t her fault, but a sure sign that it was in fact partly so when she her first mistake was not getting our drink orders until she was ready to finally get our meal orders a half hour after we first sat down. Needless to say, we walked out. I think this time was the straw that broke the camel’s back. I will never go back again.

Just ordered a carry out order this evening and my experience was awful.
My boyfriend and I each ordered the Margarita Fresh Mex Bowl and an order of chips with queso. The food was HORRIBLE! The rice was ice cold, the chicken was meh, and I could barely choke down the chicken with-​out smothering it in queso. The chips were even meh and seemed to be on the greasy side. Plus, my boyfriend found a hair in his food! SO GROSS! We had to throw basically the whole meal away after spending $ 30.
I typically don’t eat at chain restaurants and this is a prime example of why I don’t. So nasty, stay away!

My husband and I went to our tried and true favorite Chili’s. We decided to try the Mexican fare and had the beef enchilada and chicken enchilada dinners. Our server, Brennan, was a very personable young man and his service was excellent. The dinner was terrific! We definitely recommend this Chili’s.

Very Slow!!! The waitress was not good! And there pay situation Sucks!!! Had to wait along time for our food!

Food took too long to get to table and excuse was because asparagus was not available due to some freeze in country. You would think the waitress or manager would have known before we came in at 7:30 PM.
Bad excuse. Then they did not take error off of check so they were going to up-​charge us anyways. We had to call waitress again and wait forever

Food took way too long and when it arrived to us, it was cold. Buffalo bones chicken was salty. Burgers where dry and hard. Suks.

I ate here last night after a long day at Disney. This place was awesome! Make sure to ask for Justin, he was a friendly, extremely funny and very good server. He and Jenn worked as a team on our table. They never missed a beat. We tried the 2for $ 20 deal. One appetizer and 2 dinner entrees for $ 20-​a steal. I had the 6 ounce steak which came w mash potatoes, broccoli and a slice of garlic bread-​so delicious. The manager brought my meal out and asked me to cut into my steak, asked if it was how I liked it. I did and it was a lil too pink so she sent it back. Brought it back again and it was perfect. Service great, food great. Make sure to dine here. You’re in for a treat.

Went back cause I wanted chips and salsa. No one working at the front so we sat ourselves in the bar. Server in there ignored us. Her son was sitting at the bar and she was focused on watching him. Manager looked at us and walked away. Bartender ignored us. Got pissed and left. I’m depressed that this place sucks so bad cause it’s close to my house and i love chips and salsa

This Chili’s is so close to where we live but I’m pretty sure, we’re never, ever going to come here again.
I could write a novel regarding this visit, but for the sake of efficiency I posted some photos of this tragic experience, and invite you, fellow Unilocalers to see for yourself.
I will note, that this was not our first, but fourth visit, all previous visits were disappointing in one way or another, but we kept coming back for more until we finally learned our lesson.