A Very Important Pet Inc

After weekend stays at VIP my dogs would be coming home with visible marks on them that were not their when they were dropped off playing off like they were from the dogs playing rough.
And if you stayed for more than a couple days overnight you would be told that the dogs are required to have a bath, but apparently said bath would not happen just until you are scheduled to pick them up. And if that is the case make sure you say you want the «basic bath». If you don’t or forget to say that then you’re up charged.
For sometime they were administrating vaccination for bordatella without anyone there actually being a certified vet tech.
The last straw for me was finding out from a past employee who left on their own accord because they did not agree with the sever treatment of the animals if they acted up or were just plain «annoying» for example separation anxiety was treated with being thrown into a kennel and stacked into an enclosed room that lacked ventilation, food and access to water.
The previous employee also stated that dogs that behaved badly and were to large to put into the closet were isolated and starved.
Would you trust a place that had any less than good reviews with your pet? I mean if you are into getting nickeled and dimed than this is the place.

I brought my dog to this groomers maybe 3 times. Everything was fine the first time, then I was shocked to see my 13 lb Morkie shake, tremble and even cry when we would pull into the parking lot. He would give the biggest fights to stay out of that place! He’s 5 and is very accustomed to going to the groomers, even the vet. I have no idea what happens in there, but all I know is that I won’t be coming back.

DO NOT, I REPEAT, DO NOT bring your animal here. The environment your dog is subjected to must be absolutely deplorable and horrifying. My dog came back with eye trama caused by her «backing off the table when the dryer kicked on». Pretty much she hung herself and got poked in the eye while swinging there… I was willing to forgive that, even though I noticed they made sure to take my money before showing me my dog and giving me that explanation… I had a vet check up planned afterward so I was in to much of a hurry to give them hell. Her eye was bloodshot and looked like it was bulging out around the rims. I got her eye stained and got her on antibiotics and that turned out fine, luckily there was no damage to the eye. After getting her home I noticed she was itching at her ears and shoulders a lot, as dogs sometimes do, but a little more than usual. Curious I rolled her over and noticed some crawling insects in her fur (thank god she’s an all white dog). I ended up pull 4 blood filled fleas off of her, so I ended up giving her a flea bath and bath of my own after all. I can only guess this places brushes have flea eggs or mature fleas crawling in them at this point. All this was still forgivable, until now, it’s 2 am and my dog is hacking and spitting up white froth. All signs I’ve looked up point to kennel cough, and even the gestation and onset of symptoms perfectly align with Chloe’s visit to VIP.
Fuck this place, I’m surprised they are still allowed to operate. If I could give no stars I would.

Not clean, my dogs came back home infested with ticks:(now I’m stuck cleaning up the mess and praying they don’t have Lyme disease. Will not use this place again.

These people vaccinate dogs but have no medical training. They are all about money they don’t actually care about animals. Dogs are muzzled and put in cages if the bark. They can’t have toys. They aren’t allowed to have a bed or blankets. They have to sleep on brick floor or in small plastic cages. If you love your pet you would never leave them at a very important pet.

Horrible! I took my 9 lb, 8 year old shitzu here today for her first time. A few hours later they called to tell me they had cut her foot with a Dremal tool. The owner took her to the vet of her choice without calling me first. She ended up having surgery today on the foot to close the wound which was almost entirely through her foot. She’s a tough little girl. Dolly survived a roll over crash a year ago which killed both of my parents. She was the only survivor and has been with me ever since. She was my moms baby. Needless to say, she’s very special to me and I had informed them of this and that she is very nervous since the accident. She sees the dr again tomorrow and is on antibiotics since she was cut by a dirty not sanitized Dremal tool. Along with pain meds. I feel they were careless and incompetent. In her 8 years, she’s been going to the groomer every 6 weeks and never been hurt. I am a hairstylist and if I cut some little child while cutting their hair you can bet I’d be in big trouble! In 24 years that’s never happened thank GOD. Even with those under 2 years old. The worst part is. They never apologized. Just kept saying it was an accident. I wouldn’t recommend them to anyone. Let’s just hope she has a fast recovery! Poor baby. I gave a one star rating because I had to to post this. I don’t want anyone else’s animals hurt there.

I’ve used this place a couple of times. They say the dogs can roam around free in their main room but at night get locked up in their cages/​kennels. My dog always came back in good shape but absolutely has to be forced into their door when I get there. My biggest gripe is they will NOT allow me to look behind the wall of the front office and actually see the area they keep the dogs. Is it dirty? Is it in sad shape? I just don’t know. I’m not going back.

I can’t say my experience was particularly good. I picked up two dogs for someone who paid cash prior to dropping them off. Not only did the staff forget all about me up at the register; when they did remember me, they tried to make me pay again, and then they left me waiting –forever– while they tracked down the payment (i saw a computer at the register… ever heard of electronic records?). In the meantime, everyone and their mother were allowed to cut me in line and check out their mutts ahead of me! They also almost lost one of the dogs’ leashes (insisted he arrived without a leash), which only leads me to further believe that this place needs to get its stuff together. When all was said and done, they’d wasted almost 20 minutes of my day on something that had already been finished (the dogs were supposedly groomed at this point and waiting in cages) and fully paid. Really, I’m not sure if the dogs were actually ready — they didn’t call either myself or the owner to notify us (we had to call them), and it took so long that I almost suspect they were buying time to groom the dogs. And although ultimately, both dogs both looked relatively nicely groomed, «A Very Important Pet» simply doesn’t live up to its moniker. At least, not when it comes to how the staff treats the pets’ humans.