BEST WESTERN PLUS Snowcap Lodge

Horrible customer service. Walls are paper thin… Noisiest hotel I’ve EVER been to. Not worth it, spend the extra money and stay at Suncadia lodge.

I usually book through a 3^rd party for my hotels. Most of the time I don’t get the best rooms. This place is very clean and the front desk was very polite!!! Would definitely be back. Also, the price was good.

I have stayed here ever since they first opened. I’m always grateful for the amazing beds, having mostly stayed in hotels with crummy beds. Staff is always really nice and easy to work with. Their breakfast is, on the whole, better then other hotels’. The tv is always good and comparable to what I have at home. Only problem I seem to have is that they’re frequently booked or nearly booked when I call to reserve a room, but that’s out of their control. Stay if you can!

Terrible cancellation policy and rude staff. If you have any issues, the staff is unaccommodating. Was charged in full for a room that we did not stay at.

I arrived at 3:30 and my room wasn’t ready even at 4:30pm. Got dressed in the lobby bathroom for a wedding, and then later returned asking if I could cancel given the circumstances and go elsewhere. Was told it wasn’t a problem and I wouldn’t be charged a fee. Front desk was apologetic, said they were short staffed on cleaning (even though checkout is at 11:00am, 5+ hours to clean the room…) and I wouldn’t be charged.
Later the general manager charged me a no show fee and after calling her twice, calling the 1800 customer service number (who were helpful and tried to reason with her on my behalf without results) I got an email showing the invoice. I am going to have to dispute it with my credit card company now because they refuse to keep their word. Also, the general manager Desi was incredibly rude throughout the entire process, interrupted, and unwilling to honor her employee’s promise. Avoid.

we stayed one night here after attending a wedding in Suncadia resort. The receptionist, Lynda, is exceptional — she not only accommodated our request to check in earlier but called us when the room was ready and made sure all the facilities including the internet connection are in place. The room was very clean and all the amenities are excellent.

Clean, nice property, but if you have a problem… They are horrible!!!
I stayed at the hotel many times, and everything was fine until there was a problem. I checked in late, and went to the room and went to bed. it was the middle of the summer and very hot outside and didn’t cool down at night. We woke up at 4 in the morning, sweating and so hot and stuffy. We had set the air conditioner. I called the front desk and they asked if we wanted to move rooms, which is funny because they said they were full when checked in. They said the air conditioner was broken. They didn’t tell us that at check in. We had a lot to do the next day and were so tired, the day was miserable. We heard 3 different stories and they offered to take $ 30. off the bill. They knew the air conditioner was broken and didn’t tell us, so we can make the choice of staying in it, then found out there were other rooms they could have put us in that the air conditioner did work! We stayed one night. They took the $ 30. off and when we got the statement for the charge card found out they charged us for 3 nights, one with the 30. off the other 2 full charges. We called too many times to count and didn’t even talk to the manager for almost a week. It took a month to resolve and have one charge with the $ 30. off. The customer service is an F, I called the main offices and they were horrible too! For someone who was staying often, they should have offered a free night, in my opinion. They have lost my business and will I will never stay there again. I have been to Cle Elum many times since and have stayed elsewhere. They lied many times, and as someone who stays at many hotels, this one had the worst customer service of any hotel I have ever stayed in. I would stay anywhere besides here, and would rather sleep in my car then go back here.
I would NOT ever recommend this hotel.

I totally enjoyed staying here. It’s nearness to Safeway made the little kitchenette in the room totally functional. The mini fridge and microwave went to good use.
Deep bathtub in the room (which online looked much larger than they were) made for a super cozy and relaxing bubble bath. Also, there’s a little dispenser on the wall with all the shampoo, conditioner and body wash that you could possibly need. Lots of big towels. Only weird thing was the bathroom sink and mirror were outside the bathroom.
I was totally into the comfortable office chair and desk.
Great, clean pool and hot tub. Nice little fitness area with a few cardio machines and a big huge tv.
Waffle iron at breakfast Awesome eggs.
Quit and cozy.
Just trying to figure out where the cookies upon checking in that everyone wrote about on here were. I didn’t see them.

Wonderful staff – shoutout to Lina, who helped us with our every silly request while being super friendly no matter what – and solid rooms for the cost. It’s in a Safeway parking lot, sure, but sometimes you just need a big, clean, family-​friendly motel with a pool, free cookies, and a waffle maker during breakfast.

My husband and I stayed one night in late July. We were pleasantly surprised at the large room with kitchenette. The shower had new tile and fixtures, plus a rain shower head. The pool and hot tub were very nice and clean. We didn’t have breakfast at the hotel, but it looked like they had a lot of options. The only complaint i have is the walls are thin — we could hear the conversation in the next room.

We’ve stayed here a few times. Overall, a nice, clean facility with a friendly staff at the front desk.
Most surprising thing was the lack of a dresser. I wonder if this is true for all of the rooms, or if we just were unlucky. Fortunately, we were there for only two nights, so living out of our suitcases wasn’t a big problem, but it didn’t sit well with the wife.

Rude customer service. They upped the rate from the rate that was agreed to online and refused to change even after showing our online info. The breakfast wasn’t very good and they were out of most things waffles, eggs) when we arrived (8am isn’t that late for breakfast). I wouldn’t stay here if you like to pay the price you agreed to online.

An excellent choice for your stay in Cle Elum, with a few caveats.
The front desk staff are great, Donna was especially warm and accommodating. And how can you not like free cookies on check– in?
There are only two-​floors, but no elevator, so if you have problems with stairs or a lot of luggage ask for a ground floor room. Lots of parking around the back entrance. Our mid-​hallway room was quiet, but I would avoid the rooms next to the stairways if you want a quiet night’s stay.
Our King room was incredibly spacious, with a very comfy king-​size bed, and quality thick sheets. After a hard afternoon of snowshoeing at Snoqualmie I slept like a baby given NyQuil.
Free fast wifi, and a nice desk and chair makes a great workstation by the window with sitting sill.
Our room featured a large vanity with sink,
a microwave, mini-​fridge, coffee maker and kitchen sink. Also a hair dryer, iron and ironing board.
A mid-​size flat screen TV faced the bed, very nice, however the aspect ratio was all off with no way to fix it with the universal remote. Watching «Dreamgirls» on TV was interesting with Jennifer Hudson and Eddie Murphy’s heads cut off! There’s no DVD/​Bluray player so bring your own.
The bathroom has an incredibly deep tub, and even a cool «rain shower» overhead faucet for a unique showering experience! The shower also includes a dispenser for shower gel, shampoo and conditioner.
CONS: One drawback of the spacious room design is that the bathroom sink is in the main room, so there is no privacy for brushing your teeth, etc. Another is that there are NO clothing drawers, so you’ll probably be keeping your clothes in your suitcase.
The complimentary continental breakfast is delicious and plentiful. Muffins, oranges and apples, cereals, teas, coffees, juices, scrambled eggs, breakfast links, biscuits and gravy. Also, a hot waffle maker! Be sure to follow the posted directions for hot waffle goodness. Unfortunately during our stay only one of the two irons was working, so get down there early if you want waffles before the rush. Hopefully Best Western will fix this soon.
The pool area is clean and large, with a pre/​post shower for cleaning off, and a small workout room with treadmill, elliptical and stationary bike. Even a mini-​fridge with bottles of cold water– nice touch!
Great location in Cle Elum, right next to the Safeway and some restaurants, although I highly recommend visiting historic 1889 «The Brick» saloon in nearby Roslyn, about 5 minutes away.
Check in is 4pm, checkout is 11am.

Checked in last night late. At around 11 pm-​ish, we noticed that our toilet was clogged. We went to bed and planned to take care of it in the morning. At 8:00am-ish, I went to the front desk and spoke to Corrine who identified herself as the manager. She said that maintenance wasn’t here yet so I said «If you have a plunger, I’ll handle it myself». She gave me a worn out plunger and I gave it a shot… no dice. Since it was worn out, I walked to a hardware store and bought a good one. Tried and tried and that didn’t work either so I told her that it would probably need to be snaked. I asked if we could have another room so my kids could get ready for the day and she said «if I do that then I have to have two rooms cleaned.» She then offered me the public restroom by the pool. I then asked for a rate concession and she said «no». Then I asked to speak to the owner… again, the answer was «no». Then, thank God, Matt showed up. The only one in this whole place that knows anything about customer service is Matt the maintenance guy. Matt snaked the toilet then asked house keeping to clean up the room. Evidently that didn’t go well either because Matt came back with cleaning supplies and cleaned the whole bathroom. He the went and got Lysol and fresh towels and did a great job so Matt, if you ever need a job you let me know. Corrine… you are on your own. You are a horrible manager who knows NOTHING about customer service. The ONLY thing I can figure (and give Corrine the benefit of the doubt) is that the owner is probably oppressing the staff and it’s easier to tick me off then to deal with ownership. All and I repeat ALL of this could have been avoided with one simple phrase…“Yes, I’d be glad to move you from 102 to 101.” I asked for a call from the owner and if that happens, I’ll change my review but until then, I’d sleep in my car before I gave this plan another penny. Never did I raise my voice. Never did I demand the unreasonable. Now with this behind me, I’m on to a great weekend with my family! This, and the Snowcap Lodge, matter not.

Very deep bathtubs in the rooms. Almost make a hot tub redundant, though you can only fit one person in your bathtub! So I guess you should bring your swimsuit…
Rooms are very expansive, and the only flaw worth mentioning is that there are no dresser drawers in which to deposit your clothes. That’s okay for a night or two, but not a full week.
Several HBO channels offer plenty of commercial-​free movie viewing opportunities. And free Wi-​Fi.

I’m writing this review a little late. My family and I stayed here over Mother’s day weekend. We come to Cle Elum almost every year to visit family. This was our first experience here. I had wanted to stay here because my 8 year old daughter loves to swim and they have an indoor pool/​jacuzzi!
I was very surprised at how NICE, warm, and inviting the check in area was. The check in process went smoothly and we were assigned two adjoining rooms.
Upon entering, again I was surprised at the luxury of this hotel in little Cle Elum, Wa! There was a large granite counter top with a sink, microwave, and refrigerator below. The room also contained a large, flat screen TV which of course my daughter loved. The bathroom looked brand new and was done very well. And the beds were oh so comfy… :) I slept like a rock on our one night here. We thoroughly enjoyed our visit here and of course the pool was the best feature according to my daughter. We will definitely be back next year!

My 2^nd time staying at this very nice hotel. The beds are very comfortable and everything is in excellent working condition. The property is extremely well maintained and looks new, though it may be 10 – 12 years old. The staff is so friendly. Great cookies are a nice welcome upon check in.

We chose this hotel to stay while attending a friend’s wedding. We arrived at noon on Saturday but the desk clerk told us we couldn’t check in until 2pm. The wedding was at three so we were a bit panicked. We left and drove to the Safeway across the street (Burger King and McDonald’s are also right there!) to get a card for the couple because we had forgotten and then returned to the Hotel to wait. The clerk waived us over and checked us in saying that since we were polite, unlike several others who had tried to check in early, he would help us out and get us checked in to a room that had just been released. He saved the day! We were able to get showered and changed and we made it to the wedding on-​time. We will definitely stay at a Best Western again in the future. Thanks!

After travelling all day this was a welcome surprise. Check in was fast and easy and the king room with soaker tub was awesome! Super clean, extra comfy bed, fridge and microwave. Only problem was that we didn’t want to leave the bed to hit the road again! Best night’s sleep in nearly a week! Breakfast wasn’t too shabby either. A pretty good spread of toast, muffins, cereal, fruit, boiled eggs and even waffle. Will definitely stop here again.

So you wanna have a little overnight ski trip without driving too far? Thinking of having a marathon evening at Whiskey Pete’s after a nice afternoon in the Cascade powder? Then get your skis shined up, grab a stick of Juicy Fruit, and find yourself a designated driver.
As a last-​minute adventure, we decided to book a room near the Summit at Snoqualmie to complement a ski getaway weekend. This seemed simple. Lots of people from Seattle do this, right? Don’t tell me everybody drives that GRUELING 45 minutes back to the city after burning your thighs on moguls all day. Kidding. Most people do drive back, and in retrospect, maybe we should have as well. But then we wouldn’t have found the Best Western Snowcap Lodge!
We got ourselves a great room with a huge «living room» area with a couch and table, perfect for drying out all our ski gear. The bathroom had a «rainforest» shower head, and there was an indoor pool and sauna. It’s only a two-​story hotel, no elevator, but it’s basically a brand new hotel and everything is in tip-​top condition. Perfect! We had dinner at El Caporal in Cle Elum and then hit The Brick in Roslyn for a few beers.
In the morning, we woke to a freak snow storm and, consequently, we freaked out. Is it safe to drive in this? Should we stay another night? The woman at the front desk was very sympathetic and helpful, directing us to the comfy breakfast dining area to enjoy breakfast (our last meal for hours?) while watching the weather report and making our game plan. And let me note that the breakfast isn’t just cold cereal and drip coffee. We had our choice of bagels, fresh fruit, hard-​boiled eggs, juice, milk, coffee and even a waffle bar! If there was bacon, I would have stayed another night.
Alas, we needed to return to the city and our jobs and roads that aren’t covered in ice and snow. Thank you, dear Snowcap Lodge, for a great weekend!