Walgreens

Yeh — this Wal-​greens sucks. It says prescription pick-​up but it’s actually everything, consults, flu shots, you name it they have 1 technician doing it all and she has no clue how to work the computer. This is a COMPLETE goat rodeo — avoid like the plague!!!
So I went back to try the drive-​thru for prescription pickup. I was second in line. OK I waited 10 minutes for that person to process but I figured once I’m up front, 60 seconds I’m done. «I’ll be a minute» says the, I don’t know what to call them, waste of oxygen seems harsh, if accurate. So 10 minutes later I drove off, no prescription in hand.
We must boycott this location. It is a cultural and societal imperative that this pharmacy be driven out of business. If Capitalism and the free market achieves nothing else then it must be to drive this «business» into the ground and ensure that it is eradicated, stamped from the face of the earth.
At least I’m not going back.

Worst Walgreens I’ve ever been to. Transferred 2 prescriptions, told they were ready, picked them up only to get home and find out only 1 was in the bag. And they hadn’t used coupon. Called them they tried to blame it on the prescription don’t bring called in, only they were the ones requesting the transfer. Didn’t let me know it was ready for 2 days! Even after I’d called to check on it. Finally went back to get money back from coupon that wasn’t applied and to pick up other prescription. Only they wouldn’t honor coupon! All this after I had 2 new prescriptions transferred to them. So a week later I have both meds and no coupon honored! Never again.

BE PREPARED TO WAIT and WAIT !!! The pharmacy is way under staffed and the time they give you for filling you can add an additional hour. There is NOTHING happy or healthy about having this experience over and over.

Worst place ever. Pharmacy is so understaffed it is amazing. Never in my life have I been told my Rx will be ready in an hour and 12 hours later (this is a ²⁴⁄₇) pharmacy IT IS STILL NOT READY. My child had pink eye and needed the medicine. Several hours after I walked out and was trying to transfer to a different walgreens they realized they were out of stock of it. Worst experience I’ve ever had

This has got to be the worst walgreens pharmacy in the world. My little guy has some issues and we pick up 2 prescriptions and 1 over the counter med every month for years now. And something is wrong EVERY MONTH! It’s not ready, or filed in the wrong alpha box and they cant find it, or out of stock and they are going to have to order it (we get the same thing EVERY MONTH!), or they have not filed it with my insurance and if I would be so kind as to sit over here for ANOTHER 15 minutes while they do that they will have it right ready. typical wait is 15 minutes, but I have waited in line for 40 minutes before. sometimes i drive thru, sometimes i go in. it doesnt matter. And bless your heart if you have a problem. they are just not equipt to handle anything out of the ordinary or communicate with your doctors office or insurance company to figure out and solve a problem. I ALWAYS have to call the offices myself and fix it and then call walgreens back and tell them what to do. I would switch to rite aid across the street, but they cant be bothered to answer the phone, and the local shops close before I can get home from work. So every month I go in there and every month something is wrong. The people are nice people, they are just understaffed or slow or not very smart or working with an antiquated computer system or dont give a damn or something.
incompetence + prescription drugs= nothing can possibly go wrong with this equation.

Again today, I had a horrible experience in the pharmacy. My prescription took about an hour from the time I got in line to drop it off until the time I walked out of the store.
What happened to the 15 minutes you told me?
When I go to pay, my prescription is wrong (just like the previous two times) and because walgreens filled it incorrectly, the cashier got an attitude with me.
They fixed the problem and I paid.
I then asked if I could get the information for the district manager of the store (name, office number, anything) because I had brought this to the attention of pharmacist and managers previously and yet had the same problem!!! The cashier said I had to speak to the pharmacist. Not what I wanted, but I did it anyways. The pharmacist could not give me the information I was asking for and instead got the store manager, probably as she has been trained to do by walgreens. When the store manager finally came to talk to me she kept asking me the problem and I repeatedly explained to her I did not think this could be handled at store level. Lauren, store manager, basically dismissed me and didn’t want to give me the information because their was a mistake made on her stores part and she didn’t want to get «in trouble.» I was told it was illegal on her part to give me that information.
I left, basically in tears, horrified at the experience. After a few errands and lunch, I noticed several places had their DM info, picture, name, etc. posted in plain site for all customers to have. I then went to two other pharmacies in town and I was immediately given the DM names and office number.
I returned to Walgreens just to let The pharmacist and store manager be aware of my experience at other corporations in town
The pharmacist, Sarah, was genuinely upset and it was visible in her face and demeanor.
The store manager was very uppity and did not once offer me the DM information. She kept repeating to me that they handle things on a store level. Again, Sarah looks embarrassed and truly apologetic for my experience.
I then let Lauren, store manager, know I had already gotten the DM information and I would be putting a formal complaint against her.
Her face and demeanor spoke volumes: she did not care nor did she want to rectify the situation. I honestly didn’t even know if she was even listening to me.
It saddens me that good customer service is no longer a standard practice in today’s society.
I refuse to return to this store ever again even though I live less than a mile away and it is the most convenient store/​pharmacy. I no longer mind going a little out of my way for good customer service.
I refer to Walgreens as the new Walmart.
Truly sad. Truly pathetic.

This is a pretty typical Walgreens. The location is pretty convenient, and they have some good bargains, especially when things go on sale. They have some medicinal products that we can’t seem to find anywhere else, so we’ll keep coming back.
Don’t be fooled by the map – this store is on Highway 70, not highway 42!