When the VLD, PE&LS arrived at our home they did not announce themselves politely to let us know why they were about to start working in our yard. They were rude and abrupt in response to our hello and can we help you? One of the men actually touched my boyfriends shoulder before presenting his credentials to him. They took some time to come to a polite understanding that there was no warning of their arrival. Our landlord never gave us a warning. They proceeded to do their job although they involved themselves in our personal issues with our landlord. They did not make the pressing issue of a failed septic any easier for us to deal with. They were overall rude and awkward.